Confluence
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Confluence Tech Support
What do you like best about the product?
Clarity and use when finding SOP for troubleshooting vehicle tracking software for my company.
What do you dislike about the product?
Sometimes not as intuitive as I would have liked.
What problems is the product solving and how is that benefiting you?
We have grown confluence to be a great knowledge base that improves our productivity when addressing technical support issues. I can say that our business performance has increased greatly.
Easy to add
What do you like best about the product?
Easy to add content,
Has templates
Easy to like and comment
Has templates
Easy to like and comment
What do you dislike about the product?
ramp-up is not obvious, with so many capabilities
What problems is the product solving and how is that benefiting you?
Doing the job that it's entended - having a single point of truth in terms of documentation
Easy to search and to find
Easy to search and to find
Simple site to use
What do you like best about the product?
Confluence helps us to find the sites that we are using
What do you dislike about the product?
It's not that well managed, the frontend of the site is pretty outdated for the standards
What problems is the product solving and how is that benefiting you?
It solves the connection between differents sites
Good place to post shared information
What do you like best about the product?
Having policy, procedure, information and resources all in one place
What do you dislike about the product?
It's voluminous and not always easy to find what you're looking for but that could be a function of how an organization is utilizing it and categorizing information
What problems is the product solving and how is that benefiting you?
Keeping all employees on the same page and having one place they can all search for information themselves without overwhelming managers with questions first.
great for sharing files and keeping teams on the same path
What do you like best about the product?
the ability to load, store, share & edit projects is very easy & robust
What do you dislike about the product?
nothing really, sometimes the navigating UX is tough for team members - but easily enough solved
What problems is the product solving and how is that benefiting you?
storing, loading, sharing, editing, files and documents
Team Knowledge Base at a Glace
What do you like best about the product?
It's easy to share and record team learnings. This is a place for our team to record how-to and a true knowledge base for our team. It was invaluable to capture knowledge through turnovers and transitions.
What do you dislike about the product?
Confluence is not always the prettiest UI. It looks more like a textbook than something enjoyable to looklike. Setting up templates/designs is not as intuitive as I'd like.
What problems is the product solving and how is that benefiting you?
This is helping our team capture "tribal knowledge" that is learned by different people over the years. We are able to quickly bookmark and reference the material while on the call with customers.
Good tool for documenting all relevant Business Documents / BRD's for the team !
What do you like best about the product?
Its a good tool to Document all Business Processes / Roadmaps / BRD's & FRD's of the project to share with the team ! Main part is that it is Linked with JIRA, so all JIRA users have to Login to Confluence directly without creating an additional account
What do you dislike about the product?
Confluence does not havean option to add Excel files like documents into it. We can just create everything on Word & Publish it with Tables included in them. It would be helpful if we could also create Excel like files on Confluence so that multiple data files can also be stored there
What problems is the product solving and how is that benefiting you?
Confluence is solving the problem of Data storage in my company as almost all teams use Confluence to store documents / BRD's / Process flows / Project Roadmaps on it & access it along the product roadmap journey ! Also its a good collaboration tool for multiple teams !
Excellent to record requirements & processes
What do you like best about the product?
Confluence is a great companion to Jira - i can produce detailed requirements, record processes/how to's and link to Jira tickets or search/share content with my team easily. it's really easy to use and is a great single source of information which can be organised according to projects and topics.
What do you dislike about the product?
Formatting lists can be annoying but it's not bad enough to affect usability. I really don't have anything negative to say about Confluence, it does everything I need it to do as a data management tool.
What problems is the product solving and how is that benefiting you?
It is one place to record processes, handover notes and detailed requirements that then links back to Jira tickets. All relevant team members can access the information without having to navigate desktop folder systems - it's so easy to share and update content. And users can comment on articles which is great for collaborative work.
Best tool for documentation management
What do you like best about the product?
The best thing about Confluence is that we can create documents for our team and we can easily access the documents that were created by someone else from other teams in the organization. It also provides templates that we can use easily to build useful documents for the team.
What do you dislike about the product?
When I joined the organization, it was difficult for me to quickly adapt to this tool as I hadn't used it before, and the UI is also somewhat confusing for new members.
What problems is the product solving and how is that benefiting you?
We can also integrate Confluence with Jira to see the issues or else we can add issues of Jira in Confluence to explain the whole scenario in a better way. It helps to maintain all the documentation throughout the organization irrespective of when it was created.
Confluence First Hand Review
What do you like best about the product?
Types of documents we can create like Functional Specification documents or design documents. Predefined templates to use for workflow addition, field addition etc. Integration with other project management tools such as JIRA, to find relevant people for approval and Epic/Story ID integration to track these documents in JIRA. Very Detailed oriented
What do you dislike about the product?
No Email integration or notifications if the document in confluence is assigned to someone, sometimes face issues with document versioning during draft creation, Also no auto-save feature like in MS docs , and many times, I have lost my work because of that
What problems is the product solving and how is that benefiting you?
It acts as a decent knowledge base for all the project-related artifacts. It acts as an excellent tool for collaboration, I can select any line on the entire document and mark my comments and resolve it once done is very helpful for multiple reviews and iterations
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