Confluence
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Works fine unless you are technically inclined
What do you like best about the product?
Once setup at an organization it is easy enough for anyone to use and publish documentation or information about about varying subjects and can be used as a simple internal website maker
What do you dislike about the product?
if you have ever built a website before it is extremely frustrating to use some of the limited or half functions that never do quite what you want or require too much fiddling to do something simple
What problems is the product solving and how is that benefiting you?
internal publication in a shared space of product knowledge - to store for what we've done and save from loss of information from employee turnover - landing page for others in the company to know more about a product or service
A good way to manage content and documentation for everyone
What do you like best about the product?
It's easy to use and has fairly good editing capabilities for individual pages. Makes it a good central place to store info.
What do you dislike about the product?
Searching through documents and keeping things up to date can be a challenge and the software doesn't help much with that.
What problems is the product solving and how is that benefiting you?
Stores some information that we wouldn't have another place for.
Full Service Care
What do you like best about the product?
Easy to archive documentation for employees to locate and share. Creating calendar event.
What do you dislike about the product?
A bit cumbersome, sometimes the sear feature does nt pick up all the options that are being searched for
What problems is the product solving and how is that benefiting you?
Easily find documented issues and quickly find and assist customer with the same issues.
Confluence is great!
What do you like best about the product?
We use Confluence as a source of truth for documentation. Love the restrictions that each department can set up for their pages/spaces. One of the biggest pluses is that IT can document and list self-service steps that the company can refer to.
What do you dislike about the product?
After some time, the documentation becomes outdated. If there was a way to clean up outdated documentation more efficiently, that would be a huge help
What problems is the product solving and how is that benefiting you?
It allows our departments to have one place to go for information - Whether it be department restricted or company wide
Confluence: way to organise documents within team/ organisation
What do you like best about the product?
Very innovative way to organise documents within product team. Product team can comment on docs as well
What do you dislike about the product?
Do not have dislike button, needed when some documents are not uptomark
What problems is the product solving and how is that benefiting you?
All the knowledge in one place.
Very Organized
What do you like best about the product?
My team was using confluence to document APIs requests & responses. It's very organized and worked very well for us.
What do you dislike about the product?
Adding a document outline would be very helpful for easier access to specific parts of the document.
What problems is the product solving and how is that benefiting you?
Organizing documents related to the business for all the team members.
Good for documentation but not for storage. Overall an effective planning and collaborating tool.
What do you like best about the product?
I really enjoy the ability to collaborate across teams and share documentation, brainstorm, utilize different templates, and much more. It has a robust suite of collaboration tools and documentation capabilities.
What do you dislike about the product?
I dislike the fact that file storage is extremely lacking. Understanding that it is not necessarily a repository, it should still have more of a user-friendly file storage feature.
What problems is the product solving and how is that benefiting you?
It helps to provide a single place for all team members to contribute to documentation as well as offering different templates that can structure meetings and different informational use cases.
Excellent Product for Engineering
What do you like best about the product?
The overall ease of access is the thing I enjoy most about confluence. The ability to put down information quickly and share it with my team as well as them being able to make adjustments or comments in love time is great.
What do you dislike about the product?
Nothing at this time. I haven't found anything that I don't like.
What problems is the product solving and how is that benefiting you?
Confluence allows us a space for our engineerign team to keep their information as well as share it easily with others internally.
My go to tool for project documentation.
What do you like best about the product?
Bulletproof, simple and fairly flexible. The range of extensions is great. What if course is the top feature is Jira integration. A totally flawless thing because it's the same company's product.
The platform is capable enough for doing weekly reports and with some wrangling you can do some really great reporting. Especially that Jira integration. Pro tip. Setup a PMO project and include PM report tickets to get risks and issues under control!
The platform is capable enough for doing weekly reports and with some wrangling you can do some really great reporting. Especially that Jira integration. Pro tip. Setup a PMO project and include PM report tickets to get risks and issues under control!
What do you dislike about the product?
The only thing that gets me is printing to PDF sometimes doesn't work very well. It will look great on screen. I like to use extensions as a last reality because they can beak when updates happen. There is one plugin that is supposed to print and can't. Been waiting for a solution for months on this one.
What problems is the product solving and how is that benefiting you?
Confluence centralizes our project and process documentation. Making updates and governance decisions easy. We are more focused on the documentation than searching for the right version of a document.
Cloud Product is Trash, Users Being Forced Off Server (on-prem) Product
What do you like best about the product?
Good platform for creating and maintaining documentation, with a wide selection of 3rd party plugins for additional documentation.
What do you dislike about the product?
Users are being forced off a fully functional Server (on-prem) product and onto their Cloud product which is trash. The Cloud product lacks compatibility with many plugins available for the Server product, has limitations not present in the server product (nested macros), forces the use of the "new" editor, which lacks features present in the old editor, and somehow manages to render pages that look fine in the Server product in a way that just looks wrong (spacing?). This is just a small list of the many annoyances with the Cloud product that also has the distinction of being extremely sluggish.
What problems is the product solving and how is that benefiting you?
Provides a platform for creating and maintaining documentation that is searchable (barely).
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