Confluence
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A powerful knowledge management tool
What do you like best about the product?
I really enjoy using Confluence as it has transformed the way our team collaborates on projects. The intuitive interface makes it easy to create and share documents, and the ability to integrate with other tools we use, like Jira, enhances our workflow significantly. I appreciate how we can organize our information in a structured way, which not only helps in keeping everything accessible but also encourages knowledge sharing among team members. The customization options allow us to tailor the space to fit our needs perfectly, making it a go-to platform for all our documentation and collaboration needs.
What do you dislike about the product?
One of the main things I dislike about Confluence is the he search functionality can be hit or miss, often returning irrelevant results when I’m looking for something specific.
It could be very confusing in the beginning on how to organize and structure all the information since Confluence is pretty much a blank slate.
It could be very confusing in the beginning on how to organize and structure all the information since Confluence is pretty much a blank slate.
What problems is the product solving and how is that benefiting you?
Confluence really helps solve the problem of having information scattered all over the place. Before, it was so hard to find what I needed, especially if certain details were only shared among a few people; it felt like a game of telephone trying to track them down. Now, with Confluence, everything is centralized and easily searchable, which makes a huge difference. It’s great for writing job aids and documentation, and I can quickly find what I'm looking for. Plus, all our project documentation used to be in different spots, but now it’s all in one place. I love that I can also keep track of different versions of content without having to create new files every time something gets updated. It’s just so much easier!
Excellent Collaboration and Jira Integration, But Search Needs Improvement
What do you like best about the product?
Confluence stands out as a powerful "single source of truth" that brings all team knowledge together in one place. Its most valuable features include real-time collaborative editing and commenting, which help keep teams in sync. Most importantly, its smooth and native integration with Jira is frequently mentioned as a major benefit, since it connects documentation and planning directly to the development workflow.
What do you dislike about the product?
The main drawbacks of Confluence are its inefficient search functionality and ongoing content management challenges. Many users describe the search feature as "clunky" and "terrible," which makes locating information frustrating and undermines its effectiveness as a knowledge base. This problem is closely tied to another major issue: without regular "wiki gardening,"
What problems is the product solving and how is that benefiting you?
Confluence addresses the issue of information silos and fragmented knowledge by serving as a centralized "single source of truth." This approach ensures that essential information—such as project plans, technical documentation, and meeting notes—does not get lost in emails, chat messages, or personal drives. As a result, all team knowledge becomes organized, easily searchable, and accessible to everyone, which helps save time, minimize redundant work, and enhance team alignment. Additionally, Confluence integrates directly with Jira, allowing you to connect your documentation with your ongoing project tasks.
Keeps Us Organized, But Guest Access Is Limited
What do you like best about the product?
This tool makes it much easier to locate documents and share articles with our operations team. It allows us to keep everything in one place, which really helps keep the team organized. Easy to create articles.
What do you dislike about the product?
It would be great if guest users could access multiple Projects. Currently, a guest can only have free access to one Project at a time; accessing more than one requires a license.
What problems is the product solving and how is that benefiting you?
When working on projects, we have the ability to create articles and snapshots that can be shared throughout the IT organization. We also utilize it as our knowledge base, which helps us streamline processes and maintain consistency. This makes it much easier to repeat tasks and keep everything running smoothly and free of bugs.
Unmatched Wiki Editing with Powerful Add-Ons, But Some Basic Features Require Extras
What do you like best about the product?
Best wiki editing experience I have ever used. Database tables for when you need fully structured data, Page Properties and the neat page properties report when you need just a bit of metadata. Absolutely insane number of add-ons available. The drag drop in the tree view navigation in particular blows my mind with just how good it is - it is the gold standard blueprint for how to do drag drop. It's the little touches like that that make Confluence delightful to use.
What do you dislike about the product?
Sometimes you need an add-on for the "but it's so obvious!" features, like a list of dropdown options when editing a page, or showing incoming links.
As with any documentation system, content can get stale. I've not yet found the magic technique to keep the content updated yet.
As with any documentation system, content can get stale. I've not yet found the magic technique to keep the content updated yet.
What problems is the product solving and how is that benefiting you?
Central searchable spot for documentation and decision logs, with edit histories, deep links and strong collaboration tools like inline comments and live edits
Great for Team Collaboration, But UI Needs Improvement
What do you like best about the product?
What I appreciate most about Confluence is the ability to share my work with my team, which helps us collaborate and complete tasks more efficiently. It is very easy to use
What do you dislike about the product?
The only aspect I dislike is the user interface, as I feel it could be made more user-friendly.
What problems is the product solving and how is that benefiting you?
Confluence has been instrumental in addressing my challenges with time management and resource management. It provides the tools I need to organize my work more efficiently and keep track of resources, making my workflow much smoother.
Confluence, your best option for collaborative work
What do you like best about the product?
- It enables real-time collaborative editing and in-line comments for seamless teamwork.
- It natively integrates Jira roadmaps and tasks to connect strategy with execution.
- It uses Atlassian Intelligence (AI) to summarize, generate content, and answer questions.
- It organizes information with dynamic databases (similar to Notion, but Confluence is much better) to manage goals or projects.
- It functions as a centralized, auditable single source of truth (SSOT).
- It natively integrates Jira roadmaps and tasks to connect strategy with execution.
- It uses Atlassian Intelligence (AI) to summarize, generate content, and answer questions.
- It organizes information with dynamic databases (similar to Notion, but Confluence is much better) to manage goals or projects.
- It functions as a centralized, auditable single source of truth (SSOT).
What do you dislike about the product?
- The page editor, while modern, can be clunky and frustrating when aligning images or complex macros.
- The default notification system needs improvement; it can overwhelm users with alerts for minor changes.
- The default notification system needs improvement; it can overwhelm users with alerts for minor changes.
What problems is the product solving and how is that benefiting you?
From my perspective, Confluence’s main purpose is to solve knowledge chaos by giving us a single source of truth, so we stop hunting for info in emails and chats. It's also brilliant at connecting our strategic plans (the "why") directly to the team's work in Jira, which creates real alignment. The templates are a massive efficiency win, getting everyone on the same page for things like meeting notes or project plans. Plus, the new AI features are incredibly helpful for quickly summarizing long pages, turning all that information into actual answers.
Great Core Features, But Add-Ons Can Get Pricey
What do you like best about the product?
Confluence is a great wiki-style site and has good flexibility. It's easy to learn and format nicely and has good content features such as image and video, attachments, blogs, and so on. The swish integration with Jira is a powerful point, allowing dynamic links, reports, and charts to be created based on your connected Jira issues, allowing these to be condensed to a wider audience. It serves us well as the company's intranet.
What do you dislike about the product?
Add-ons are quite often required to extend the base functionality (which can be limited in some respects), and can be very expensive - especially when you combine (a) minimum user tierings and (b) the fact that add-ons must be purchased at the same tier as Confluence, and cannot be restricted to a smaller userbase. For the Data Centre version, constant vulnerability patches are required which can take a lot of time with testing and deployment.
What problems is the product solving and how is that benefiting you?
Alignment of disparate processes that never had a unified home. Now teams across the business - including front, middle, and back office - have an ideal place to store, edit, and share project statuses, meeting minutes, process guides and diagrams, and any other required documentation.
Effortless Collaboration, But Needs Better Content Management as Teams Grow
What do you like best about the product?
I really appreciate how Confluence brings all of our team’s documentation together in a single location. Organizing information, linking between pages, and ensuring everyone stays on the same page is straightforward, eliminating the need for constant email chains or Slack messages. The real-time editing and commenting tools also make working together feel effortless.
What do you dislike about the product?
The main challenge is that the workspace can feel a bit messy as it grows. It’s easy to come across outdated or duplicate pages, which sometimes makes it hard to find the most accurate information. It would be great if Confluence offered smarter tools to keep content organized and up to date automatically.
What problems is the product solving and how is that benefiting you?
Confluence solves the problem of scattered information. It’s become our single source of truth for processes, project documentation, and cross-team communication. Having everything documented and searchable saves time and helps maintain consistency across departments.
Centralized Knowledge Hub with Seamless Atlassian Integration
What do you like best about the product?
What I appreciate most about Confluence is its ability to centralize knowledge throughout the organization. It offers a unified, organized space where teams can document their processes, share updates, and work together in real time. As an admin, I find its seamless integration with other Atlassian tools like Jira particularly valuable.
What do you dislike about the product?
Handling permissions on a large scale can get complicated, particularly within big organizations that have numerous spaces and user groups. Over time, it’s common for access settings to become inconsistent.
What problems is the product solving and how is that benefiting you?
Now, each department benefits from a dedicated, organized space for their content: IT oversees technical documentation, HR maintains policies and onboarding resources, and project teams work together on requirements and retrospectives in real time. This structure has significantly minimized duplication, enhanced transparency, and made it much easier to locate information.
As an admin, I find the integration with Jira and other Atlassian tools especially valuable—being able to link documentation directly to issues, epics, and releases means important context is always preserved. Confluence helps keep everyone on the same page, cuts down on unnecessary meetings, and reinforces our overall approach to information governance.
As an admin, I find the integration with Jira and other Atlassian tools especially valuable—being able to link documentation directly to issues, epics, and releases means important context is always preserved. Confluence helps keep everyone on the same page, cuts down on unnecessary meetings, and reinforces our overall approach to information governance.
Great Organization and Formatting, But Performance Can Lag
What do you like best about the product?
There are just enough text formatting options to keep things organized and easy to read, without being overwhelming. The ability to structure pages by sites and folders helps with organization as well. The live collaboration also works quite well.
What do you dislike about the product?
Performance can be a bit slow at times, pages taking a bit of time to load. The database functionality is a powerful way of capturing information, however it's still a bit rough around the edges when it comes to usability.
What problems is the product solving and how is that benefiting you?
It keeps our information in one place that is easy to query. It allows us to share information across teams and throughout the entire company in a unified way. It's a wiki, so not really revolutionary, however it's very easy to use and does a great job at keeping our company information in one place for knowledge sharing. Storing information across multiple documents on a shared drive does not help with productivity as it takes a lot of time to find what you actually need to work, or requires you to ask colleagues for help in finding documentation. Confluence solves these issues in a rather simple and effective way.
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