What do you like best about the product?

The WYSIWYG editor is pretty good and allows me creating documentation pages easily. I also like there are lots of additional features to enhanced the standard possibilities - I can insert a code widget, a diagram widget, etc. That is helfpul.

What do you dislike about the product?

Sometimes it is difficult to look up what I am looking for. There are too many entries returned. Also I do not like that if I share with somebody a URL of a page and then the page title changes, the URL becomes invalid.

What problems is the product solving and how is that benefiting you?

Documentation of software we develop in our company.

Recommendations to others considering the product:

Confluence is a great way to keep documentation for your project. Its WYSIWYG editor is easy to use and has a plethora of feature which are easy to understand. Despite the easiness of use it offers a lot of features also to cover diagrams, code snippets, etc.

What do you like best about the product?

Confluence allows our organization to consolidate our documentation into one software - this is essential when using other Atlassian products such a JIRA to enable team members to refer to all relevant information.

What do you dislike about the product?

There isn't much criticism I can direct towards Confluence. We have had some team members experience difficulty finding the desired documentation when searching for an issue using only keywords.

What problems is the product solving and how is that benefiting you?

The benefits from using Confluence are vast; in a mostly-remote work environment, providing access to all technical documentation to team members worldwide is crucial to our operations.

Recommendations to others considering the product:

I highly recommend gauging your organization's need for Atlassian's sister products when considering Confluence. While Confluence is a mighty tool on its own, it truly shines when used alongside other Atlassian software such as JIRA.

What do you like best about the product?

Easy to create shareable content such as documents, notes, wikis, how-to guides, etc.

What do you dislike about the product?

Formatting tools could be expanded, e.g. being able to have more options in terms of fonts, table sizing, etc.

What problems is the product solving and how is that benefiting you?

Creating and sharing documents that do not require formal approval/sign-off can reside in Confluence instead of the company's document management system.

What do you like best about the product?

I like how customizable Confluence pages are and how easy it is to edit them. You can add images, tables, hyperlinks, videos, and much more. This makes documentation an easy process that's very beneficial for your entire team.

What do you dislike about the product?

Honestly, there isn't anything I dislike about Confluence. I've had a positive experience each time I've used it.

What problems is the product solving and how is that benefiting you?

We use confluence to document the processes our team routinely utilizes. Our Confluence pages help new team members get up to speed on our workflow and help more seasoned team members refresh on topics they don't necessarily use every day.

What do you like best about the product?

Confluence is so far the best tool I use for my daily tasks. It is very well organized tool for keeping documentation like test plans and test checklists. The tool is very reliable.

What do you dislike about the product?

There are no points that I can mention concerning the improvements. The tool has a great design and is very simple to use. I found no downsides that need to be improved.

What problems is the product solving and how is that benefiting you?

Confluence helps me solve documentation keeping issues and tracking. Its very comfortable to keep and track the testing and development process with Confluence.

Recommendations to others considering the product:

Great tool!

What do you like best about the product?

I like how easy to use this platform is. It has lots of detail and ways to easily trackwork performance. I like that the links are user friendly and easy to share with all teammates so that we can all contribute.

What do you dislike about the product?

I really don't have any dislikes about confluence. I have really enjoyed the platform. I think maybe some of the tools related to building Gantt charts could be better but overall I'm very happy with the platform.

What problems is the product solving and how is that benefiting you?

I am helping to manage projects that span across a variety of function using this platform. We keep detailed notes in timelines enable to make sure that projects are going as planned.

What do you like best about the product?

It's one of the oldest platforms - it's probably got every single usage, versioning, and administration feature you can think of.

What do you dislike about the product?

It's one of the oldest platforms, and it shows in its slowness, awkwardness in its editor, the convolution of its setup/nomenclature

What problems is the product solving and how is that benefiting you?

Product documentation - we got started documenting our product features, functionality and UI decisions, quickly realized how painful Confliuence was to use and therefore wasteful for a small team, and then switched to a combination of Notion and gitbook.

What do you like best about the product?

In principle, the confluence suite is designed to streamline project and program management. It is offered as a one-stop shop for all of the things you would want as a PM and as a member of the team: tasking, document management, archiving, software repo and versioning, etc.

What do you dislike about the product?

Honestly, just about everything. If you sit down and login without any prior knowledge of the suite, it is so counterintuitive to perform anything that you basically have to take a class. I did 3 different courses on LinkedIn Learning, and still struggled to perform most any task. And most people in my groups were similarly confused, befuddled, and frustrated, so that many of the "helpful" PM ideas that Confluence offers, like shared notes, shared documents, or even Jira for tasking, were so awkward that we just stopped using it altogether.

Let me give an analogy. I bought a hypersensitive camera to use on a telescope so I could project what it sees onto a computer. It is hand made, very expensive, and if you tune it correctly, what it shows on the screen takes everyone's breath away. BUT!!! Not one action that you would actually use is labelled in a way that makes sense. To make the image brighter, as just one example, you have to click a button labeled "IVD", for "increase voltage drop". The start-up procedure is super confusing, and half the time when you push a button, you have to fiddle with something else to compensate for something else that changed. Now, If you don't have a sheet next to you to translate, it is hopeless until you memorize everything. And a bunch of things that always happen together are left to the user to fiddle with separately. Without any offense to the designer, it all makes sense to him because he built it and wrote the interface. But there was no end user next to him to say "hey, I need to be able to use this, and what you are doing doesn't make any sense."

The best way I can describe this suite is from this same analogy. It was created by specialized folks -- all of whom understand what it is and how it works and how you navigate everywhere -- but I don't think they had nearly enough real end users who *are not* software engineers (or the right analogs) managing its creation so that it is easy to use and intuitive from day one.

I think many readers of this might counter "well, it makes perfect sense to me," but I bet that only happened after a huge learning curve." If you are trying to manage complex projects with multiple team members and many moving parts, how effective is it to have a product that is supposed to make everything easier, when the learning curve is so steep that a roomfull of Ph.D. scientists can't figure it out in a few hours?

What problems is the product solving and how is that benefiting you?

We have tried using it to manage projects with multiple moving parts, including tasking, document creation, archiving meeting notes, and sharing with members of aligned teams on the larger program. One of our younger team members spent a week learning how to run the Jira board and had to do every keystroke for the rest of us, so we were able to manage tasking but when he left the group, we just stopped using it altogether. I tried archiving notes but no one could find them. We tried sharing a document for editing but just went back to emailing it around or using OneNote. In other words, the benefits were pretty few in the end, since we decided the time we spent wresting with this system wasn't worth the gains.

What do you like best about the product?

Confluence provides all the information related to your project, program, company, etc... in a single place and acts as a knowledge base, website or guide for your product or service.

What do you dislike about the product?

The tool is a bit difficult the first time you use it and requires some digging before getting used to it. It needs to have a more intuitive UI for easier access.

What problems is the product solving and how is that benefiting you?

It's currently helping our team have knowledge base articles, SOPs, and a process update portal. It's provided a way to centralize all the information in a single place with easy access for everyone involved in the project.

Recommendations to others considering the product:

I would recommend going into articles and reviewing the home page to get accustomed to it. Check the customization tools and the liberty you have to create new articles for internal company procedures.

What do you like best about the product?

Confluence is an effective place to store documentation and user flows, but the UX could be improved. I like how it enables our team to have a central place to store backlogs and documents.

What do you dislike about the product?

I dislike the UX on Confluence. It was not intuitive to me at first how to upload documents or format pages. I still have difficulty formatting pages after years of use.

What problems is the product solving and how is that benefiting you?

Our team uses Confluence as a central repository for our product team's documentation, process flows and backlogs. We have seen benefit in organizing all content in one place on Confluence.

Recommendations to others considering the product:

I recommend that you establish a system for creating confluence pages and ensure they are kept neat.