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Sirion

Sirion

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33 reviews
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    Information Technology and Services

SirionLabs for automation

  • April 20, 2021
  • Review provided by G2

What do you like best about the product?
Process execution and automations of raw data
What do you dislike about the product?
Automatic emails for everything, not easy to turn off. Also the GUI leaves room for improvements. E.g. when moving between topics it's not easy to find the way back again.
What problems is the product solving and how is that benefiting you?
Automation of raw data into reports and graphs
Recommendations to others considering the product:
The tool gives one single place to work with your Contract Management tasks and a common interface. Mostly the team working with Automations are very customer focused and helpful

    Hugo M.

Good tool and good delivery team

  • April 19, 2021
  • Review provided by G2

What do you like best about the product?
With Sirion I get better control over my contract with the customer. Me and my team know exactly what deliverables we have and when we need to deliver them. We have also improved our SLA review process as well as onboarded other processes like Risk Management and perception reviews.
The Sirion team is extremely friendly and professional. They listen to our comments and are eager to adapt their tool to our needs.
What do you dislike about the product?
It took a bit long to get the whole team on our side understanding the importance of Sirion as well as it took a bit long to go from the initial setup until the state on when we actually take value out of the tool.
The platform is great but it's not exactly cheap.
What problems is the product solving and how is that benefiting you?
Control over deliverables.
Overview of risk management as well as great dashboards in this area.
SLM process workflow with the customer, securing approvals from different stakeholders in a centralized and automated way.
Invoice validation against pricebook in the contract.
Recommendations to others considering the product:
Work closely with the Sirion Project team and clearly articulate your needs. They will be able to come up with ways that their plataform can help you with your challenges.
Sirion has a strong workflow engine. Work with them to help you automate and improve the day to day tasks of your team and customer.
Sirion works better when the 2 parties of a contract work in it! Customer onboarding may not be essential but it does add a lot of value.

    Martin E.

Successfully managing complex services as agreed between the parties

  • April 16, 2021
  • Review provided by G2

What do you like best about the product?
The tool enables the governance and obligations of both parties with a completeness in view. The potential to implement the different modules and make the interaction between supplier and customer complements the traditional ways of working. The Sirion team is very professional and works closely together with us to make neccessary adaptations and improvements to fit our needs. The implementation of the tool will push the need for standardisation in how we sell, procure and manage service delivery, thus increasing the awareness of what it takes to provide complex services and the status of the fulfillment becomes transparent.
What do you dislike about the product?
The implementation of the tool in exiting teams and major legacy engagement has a learning curve that needs to be considered at decision to implement. It needs dedication and from time to time also benefit from scrutinizing our own standardisation to benefit fully.
What problems is the product solving and how is that benefiting you?
The original intent is to realize the potential of the agreements to fulfil all responsibilities but also to keep track of all agreed values that might otherwise be lost. The distribution of responsibilities in the organisation is removing the issue of things falling between the chairs. There is also a great value to be realized to visualize and track different aspects such as service level fulfilment, invoicing and certain process steps that are othewise not measurable by a regular business management tool. The tool has a focus on governance between the parties that should also be used for all modules in order to obtain the gratest win in efficency and visibility.

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