Network for Good
Bonterra TechnologiesReviews from AWS customer
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Easy, Effective, and with Excellent Support
What do you like best about the product?
I like that Bonterra Network for Good is easy to use and that it has templates available so you don't have to start from scratch. I enjoy being able to create any type of content, such as blogs or newsletters for the community. I also like that donations can be created easily. Additionally, the initial setup was good and quick, and the Bonterra team helped me resolve an issue to log into my profile.
What do you dislike about the product?
I would like to be able to modify the templates more; there are some that do not allow modification as I would like. For example, add images where I want, be able to create and modify images.
What problems is the product solving and how is that benefiting you?
Bonterra Network for Good is easy to use and has templates that help me not start from scratch. I can create any type of content and it also makes it easy to create donations.
Streamlined Event Management, Room for Improvement
What do you like best about the product?
I really appreciate being able to look at historical donor data with Bonterra Network for Good. It's helpful to know what donors have given, when they've given, and in honor of whom. I also find it extremely useful and user-friendly for managing our fundraising events, like setting up sponsorships and ticket sales.
What do you dislike about the product?
In the event space of the software, on the user's end, it was not super user friendly. We had some feedback from people who came to our event that said that the logging in and registration process was confusing. I think that on the user end, people purchasing tickets and bidding on silent auction items, that experience could be improved to be a little bit more user friendly, especially for older folks who don't typically use that type of stuff.
What problems is the product solving and how is that benefiting you?
Bonterra Network for Good helps us organize donors, track donations over time, set up sponsorships, handle silent auctions, and sell tickets for our annual fundraiser efficiently.
Seamless Donor Engagement, Needs User-Friendly Reporting
What do you like best about the product?
I like that Bonterra Network for Good is live, which lets us see donations in real time. We can also update our accounts with checks or direct deposits and see all transactions live. It's valuable because we can track our progress weekly or monthly, and it helps us manage our monthly budget. The system allows better engagement with donors by facilitating timely communication and fundraising actions. Additionally, transitioning to Bonterra was easy, with helpful videos and AI features that answer questions instantly, making it a user-friendly experience.
What do you dislike about the product?
I'm not always happy with the way the features for pulling stats and understanding lapsed donors work. These features are not very easy or user-friendly to get out of Bonterra Network for Good. I think this might have to do with how Bonterra and Network communicate about how the money is being dispersed into our account.
What problems is the product solving and how is that benefiting you?
I use Bonterra Network for Good to communicate with donors and process payments. It offers real-time donation visibility, helping us track monthly performance and engage better with donors.
Informative Sessions and Webinars Make a Difference
What do you like best about the product?
The info sessions and webinars are very helpful.
What do you dislike about the product?
Not being able to call and talk to someone right away for help.
What problems is the product solving and how is that benefiting you?
Donor management organization and volunteers for our non-profit can be difficult. NFG helps with that.
Easy to Learn with Excellent Support Resources
What do you like best about the product?
Easy to learn - so much I still haven't learned, but have access to videos and chats when I am ready!
What do you dislike about the product?
So far, we haven't located a down side!!
What problems is the product solving and how is that benefiting you?
Easy reporting and tracking of donors in whatever way we need to.
Effortless Setup, Exceptional Fundraising Features
What do you like best about the product?
I highly appreciate Bonterra Network for Good's email capability and donor information capability, finding them exceptionally easy to use and effectively integrated. This seamless incorporation significantly enhances my fundraising efforts by streamlining communication and providing comprehensive donor insights. Additionally, the initial setup process was impressively straightforward, as the platform handled data migration smoothly, facilitating a hassle-free transition to the new system. This positive experience is further supported by my high likelihood of recommending Bonterra Network for Good to others, reflecting my confidence in its features and benefits.
What do you dislike about the product?
I dislike the reliability of the system. It poses challenges in maintaining consistent performance, which is crucial for my fundraising activities. Unreliable systems can lead to disruptions in donor stewardship and affect overall productivity.
What problems is the product solving and how is that benefiting you?
I use Bonterra Network for Good for donor stewardship and appreciate its easy-to-use email and donor information capabilities, which are incorporated together effectively.
Automates Donor Management, Needs Better Customization
What do you like best about the product?
I use Bonterra Network for Good because it's simple to use and automates a lot of functions that save a significant amount of time, especially for donor management. This automation streamlines many tasks, allowing me to focus on other important areas of our operations. I also find it very beneficial for tracking donations and donor communications. The system effectively maintains our records of donor donations and the history of when people donate, providing a comprehensive view of our fundraising efforts. Furthermore, it provides templates for fundraising emails and automatically sends thank you messages to donors, ensuring that our communication is both effective and efficient. The donation processing capability is another feature that I appreciate, as it helps manage the financial aspects seamlessly. Overall, the system's ease of use and time-saving automation features are what I like most about Bonterra Network for Good.
What do you dislike about the product?
I find that the templates for the donation page are limiting in terms of customization options. There are constraints on how much I can customize, particularly regarding images and text formatting for things like donation impact statements. Additionally, the email creation software can be quite tricky to use, limiting my ability to do all the customization that I desire.
What problems is the product solving and how is that benefiting you?
I use Bonterra Network for Good to track donations, maintain donor records, automate communication like fundraising emails, and process donations efficiently, saving time in donor management.
Streamlines Donations, But Needs Clearer Event and Email Guidance
What do you like best about the product?
Network for Good is very helpful in the way that it collects donations and handles my donor lists and makes it easier for me to send out thank you letters to them.
What do you dislike about the product?
I think the least helpful thing is that when you are creating an event or making a letter or email, it doesn't explain enough what each function does as you are creating it, so I end up skipping a lot of it.
What problems is the product solving and how is that benefiting you?
Network for Good makes it really easy for people to donate and it makes it easy for me to keep in contact with my donors, with emailing and sending Thank You Letters. It is also good as a database that shows all of my donors and donations and we use that for research a lot.
Robust CRM with Room for Improvement in Reporting
What do you like best about the product?
I appreciate the functionalities provided by Bonterra Network for Good, including the CRM capabilities that help manage donor information and their contributions, both in-kind and monetary. I love the campaign and event management features that allow me to run campaigns, manage ticket sales for events, and have these seamlessly integrate with the CRM, ensuring all event information is transferred automatically. The ability to maintain ongoing communication and touchpoints with our donors is highly beneficial as it supports our organization's engagement efforts. Furthermore, I value the recent inclusion of AI, which has the potential to greatly enhance ease of reporting once further optimized, allowing for quicker access to data and insights needed for tasks like constructing reports for donor management. At this time, AI tool was not able to successfully pull this report for me. The ability to handle mass email and text communications within one platform is incredibly advantageous. I consistently recommend Bonterra Network for Good on various platforms, committees, and partnerships due to these valuable capabilities and the platform’s forward-thinking direction in donor engagement and relationship management.
What do you dislike about the product?
I find it challenging that there is a lack of user-friendly reporting functionalities within the system itself. Having to export data to Excel spreadsheets for further manipulation is cumbersome and inefficient, especially with over 5,000 donors in the management system. This process not only causes confusion but also introduces possibilities for human error. Additionally, the current AI integration has limitations, as it cannot yet produce specific reports, such as those needed for annual appeals (mass mail out process i need all donors (donations/ticket purchases/etc.) with mailing addresses present that have given within the last 3 years to our organization and include all major lifetime donors with mailing addresses ($5,000 and up) in one comprehensive report. There is no streamlined user-friendly reporting that can handle this request without spending hours reviewing Excel Spreadsheets. Furthermore, relying on third parties for verifying mailing addresses and manipulating data further complicates our workflow.
What problems is the product solving and how is that benefiting you?
I use Bonterra Network for Good to streamline donor management, campaigns, and event ticketing in one platform, enhancing donor communication. However, I face challenges with reporting ease and integration, often needing external tools for complex reports and accurate data handling.
Empowers Nonprofits with Efficient Donor Management
What do you like best about the product?
I find Bonterra Network for Good incredibly valuable for tracking donations and staying in contact with our donors, both individual and corporate. I appreciate its user-friendly interface, especially after transitioning from a manual tracking system. The integration for sending automatic texts and emails to sponsors is highly beneficial. It also supports us with event planning and budgeting, while enabling us to express gratitude and maintain constant communication with donors, which I find essential. The tracking feature is a major highlight, allowing for easy reporting and data management. I also appreciate that updates are made regularly, which keeps the service innovative and effective.
What do you dislike about the product?
We find the limitation on the number of users to be a problem, as it's currently only allowed to have three users. Our organization needs more access for additional users beyond the treasurer, president, and executive assistant.
What problems is the product solving and how is that benefiting you?
We use the product for donor engagement, event management, and financial tracking. It simplifies contact management and fundraising, enhancing budgeting and planning. Automated communication with sponsors and donors ensures effective interaction.
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