Network for Good
Bonterra TechnologiesReviews from AWS customer
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Great Donor Management
What do you like best about the product?
The ease of use of the program.
Customer service is always quick and efficient.
Customer service is always quick and efficient.
What do you dislike about the product?
Constantly feel as if the reps are trying to "up-sell" the program.
What problems is the product solving and how is that benefiting you?
Not having the staff to accomplish what Bonterra does.
Bonterra helped me transform my donor relationships and communications.
What do you like best about the product?
The dashboard is excellent; I appreciate how the information is presented. The coaching that is offered as an upgrade is indispensable. I find the entire system to be very user-friendly. I believe it helped me professionalize many aspects of my small organization's interactions with donors, from our emails to our records and more. I use the system every single day.
What do you dislike about the product?
I wish the donor research component were better. I also wish the email templates were a little more professional.
What problems is the product solving and how is that benefiting you?
The donation processing component is weak. I have gone to an outside company to process most of our donations.
Setup is key. Remember, "garbage in; garbage out."
What do you like best about the product?
Bonterra Guided Fundraising puts all our donor information in one place, making communication a breeze. We have found the email system very user-friendly. Make the most of your coaching sessions; ask about everything. Have specific questions ready for your coach; each session goes quickly. I have found customer support to be timely in their response and prepared to stay with you as they guide you through the answer.
What do you dislike about the product?
For the cost of this system, some features are limited. For $5,000, the word processor should have more capability. The first thing you learn is how to work within the limitations of the writing system for email creation and thank you letter setup. To use this system for a major fundraiser, the first surprise will be that it will cost more. $5,000 only gives you access to Events Lite, with a limit of 50 event tickets. This system is cost-prohibitive for a small non-profit. An underwriter for the cost would be a must for this system to be profitable for a small non-profit group.
What problems is the product solving and how is that benefiting you?
Using a single donor management database is a more efficient use of time and effort.
Bonterra Guided Fundraising has been the best experience for our organization.
What do you like best about the product?
Building an online presence for the fundraiser that was easy to navigate and use with a mobile device was imperative to the success of our new campaign. I like the daily updates on donations and orders from the previous day.
What do you dislike about the product?
The upcharge for increasing the platform for our event was a hidden cost that we did not anticipate with our planning; after visiting with my coach, we made the decision that the upcharge was necessary to create an online ordering system for the donations.
What problems is the product solving and how is that benefiting you?
Adding sponsors when they have increased their donation or sponsorship needs to be addressed to avoid deleting the sponsorship and creating a new one for a certain level. This was a issue we had, and had to call the network to fix the issue, since you could not change it yourself.
Dynamic capability
What do you like best about the product?
I like the CRM-functionality of the platform; it has enhanced the caliber of our person-to-person fundraising efforts. Additionally, it was very user-friendly which gave varied users a comfort level that allowed them to quickly learn the ins and outs of the platform.
What do you dislike about the product?
The pricing format and the inflexibility to leverage scost-effective solutions to an organization's varying needs. If such options existed, I was unaware as my account manager was somewhat elusive in providing future pricing otions as we attempted to program funds for next year's utilization of the platform.
What problems is the product solving and how is that benefiting you?
It is a time-saving application that allows us to connect with scores of more people in a shorter amount of time; in other words it enhanced our organizational efficiency.
Bonterra has made it super easy to organize and analyze trends regarding our donor information!
What do you like best about the product?
I really appreciate the ability to filter donations in a wide variety of ways and then pull reports on those filters. This has really come in handy i a lot of different scenarios for me.
What do you dislike about the product?
I think that it can be a little clunky in appearance and layout.
What problems is the product solving and how is that benefiting you?
It allows us to create links where people can easily find where to donate and it makes that process seamless.
Fantastic product and experience
What do you like best about the product?
The platform is easy to use (intuitive), data intregration from our old system was seamless, and customer support is top-notch.
What do you dislike about the product?
There is nothing that I have found to difficult yet.
What problems is the product solving and how is that benefiting you?
The product is providing a seamless donor management and fundraising system that eliminates our need to have multiple platforms.
Review
What do you like best about the product?
It is user friendly and concise. It is easy to use and has good customer suppport.
What do you dislike about the product?
There is not anything I dislike other than the name has now changed.
What problems is the product solving and how is that benefiting you?
Donor management and help with the templates for acknowledgement of donors.
Solid User-Friendly CRM
What do you like best about the product?
The CRM Contacts Management is solid and easy to use, and it has a good, straightforward processes for importing and exporting contacts, groups, and lists, and has ease of use for running reports.
What do you dislike about the product?
The functionality of the Fundraising Campaigns is limited and there are quite a few glitchy issues that have not been resolved when I've reached out to customer support. A couple of examples are: the design process for the campaign pages is frustrating because it does not provide you correct dimensions for artwork. The campaign pages that are created are not responsive to screen size at all which affects how the artwork is displayed, and the mobile webpages look VERY differnet from desktops/laptops webpages. Another frustrating problem is that you cannot duplicate peer-to-peer campaigns like you can for everyday-fundraising campaigns, which means you have to create the campaigns from scratch each time. Another issue we've noticed is that open rates for our emails through the Communications Email Blasts are far lower than they are when we use Constant Contact.
What problems is the product solving and how is that benefiting you?
Data management of our donors and segmenting/running reports.
Robust yet user-friendly!
What do you like best about the product?
Cloud-based, user-friendly, and easily customized, Bonterra's products are well-suited for organizations of all sizes.
What do you dislike about the product?
Peer-to-peer fundraising is an important strategy for many nonprofits and we look forward to being able to create teams for events such as walkathons.
What problems is the product solving and how is that benefiting you?
Encouraging donors to cover merchant processing fees feels easy with Bonterra, which is saving us money.
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