Network for Good
Bonterra TechnologiesReviews from AWS customer
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User friendly, replaced multiple platforms
What do you like best about the product?
We recently (in the last year) switched to Network for Good as our donor management system. It was a huge upgrade to our previous system and we love the ease at which we are able to communicate with our donors. Being able to send them personal videos or thanks yous has increased our donor satisfation and our knowlege of how donors come to our agency.
What do you dislike about the product?
Like all systems, credit card processing fees are sometimes a deturent for donors.
What problems is the product solving and how is that benefiting you?
Network for Good has been able to be seemlessly integrated into our website and is easy for donors to access.
Fantastic product! highly recommend!!!
What do you like best about the product?
I appreciate the platform's emphasis on the donor (client) and its ability to monitor our interactions with them. The diverse communication options for reaching out to clients are advantageous, and I find it beneficial that clients have the autonomy to create their own profiles, reducing the likelihood of errors.
What do you dislike about the product?
I like the way it works so far. Not really a dislike, just a comment.
I would appreciate it if, after reviewing a record, the system could return to our previous location instead of toggling to the beginning. Although this is not a major concern. Additionally, when navigating through donors under the giving tab, it would be highly beneficial if we could easily view both their overall donation amount for the year and their current donation. This would eliminate the need to export sheets solely for the purpose of checking yearly donation amounts.
I would appreciate it if, after reviewing a record, the system could return to our previous location instead of toggling to the beginning. Although this is not a major concern. Additionally, when navigating through donors under the giving tab, it would be highly beneficial if we could easily view both their overall donation amount for the year and their current donation. This would eliminate the need to export sheets solely for the purpose of checking yearly donation amounts.
What problems is the product solving and how is that benefiting you?
Easy way of communication with our donors, payment options, safe credit card information, easy to send communication to one or many donors.
Helping Us Do More Good!
What do you like best about the product?
Using Bonterra Guided Fundraising has been a game changer for us. Their customer support is fantastic (so easy going!) and having a personal coach has been a great help to us. With every meeting we have with Janet we learn new ways of thinking about our fundraising efforts and how to implement those efforts while making the best use of our time.
What do you dislike about the product?
We haven't found any reasons to dislike Bonterra Guided Fundraising. Our only complaint is that we don't have enough hours in a day to put all the features they offer to use.
What problems is the product solving and how is that benefiting you?
Bonterra Guided Fundraising is helping us integrate our fundraising data with our donor management database. Additionally, our coach is helping us figure out how best to approach the people who receive our e-blasts and turn them into active monetary donors.
Mediocure platform
What do you like best about the product?
Easy to use as a first time user when entering data.
What do you dislike about the product?
Set up for individual contact information instead of business contact information.
What problems is the product solving and how is that benefiting you?
It isn't solving any problems, it is used as a donor database.
Network for Good enabled me to be more efficient with time.
What do you like best about the product?
I am able to acknowledge our online donations quickly, but still personally. We used to subscribe to constant contact, ticket tailor, and little green light, but now with Network for Good, I'm able to combine the purposes of the three subscriptions in one place. There is a lot of potential things that I haven't had the opportunity to use with Network for Good as well, like giving board members tasks, and the donor plans with the templates and timetables.
What do you dislike about the product?
Customer service has either been really good or really bad depending on who I got in the moment, unfortunately. It also makes me nervous that Bonterra bought it out, and that the cost of things continues to increase.
What problems is the product solving and how is that benefiting you?
I don't know.
Great support, coaching, ease of use
What do you like best about the product?
The comprehensive help and support "My Tools" section is very helpful when we feel "stuck." Relatively easy to create contacts and campaigns.
What do you dislike about the product?
It is difficult to easily view and separate out in-kind, regualr, and non-cash in a visual way under giving tab. The Sponsorhips in events are nice but the buttons are located under the tickets and businesses have trouble locating that.
What problems is the product solving and how is that benefiting you?
We did not have a good way to capture or manage donations nor contacts. Bonterra does this easily for us.
Easy to use and track donations, communicate, and do ticket sales
What do you like best about the product?
I like that we can do everything in one platform, including donation tracking, communication, fundraising, and ticket sales. It is intuitive and easy to use. I use it every day. Customer support is fast and always helpful.
What do you dislike about the product?
I dislike the direct mail function. It needs some work. You have no idea when you have written one page, and the way you write doesn't make sense. It could be exactly like the way you make emails, so why isn't it?
What problems is the product solving and how is that benefiting you?
We can do everything we need in one platform rather than 3 or 4 different platforms.
Easy to use
What do you like best about the product?
Easy to Use
The info updates automatically once it is set-up.
The info updates automatically once it is set-up.
What do you dislike about the product?
The only thing we do not like about fundraising is the auction portion. It does not automatically check out the winning bids. This has caused some problems and we hope Bonterra changes it soon. The rest of the auction package is great.
What problems is the product solving and how is that benefiting you?
I don't know about other problems, but we hope they are working on the automatic check-out of auction winners.
Easy to Learn Easy to Manage
What do you like best about the product?
The training is very good and the help always available. Once you learn all that you can do, it is an easy to use platform dor managing your donors, campaigns, email blasts etc.
What do you dislike about the product?
The templates for the emails could be a little more user friendly, and have some more features that allow more flexibility. But overall, easy to use once you learn.
What problems is the product solving and how is that benefiting you?
Provides an easy to use platform for organizing donors and acknowledging gifts.
A Great Choice for a CRM!
What do you like best about the product?
The customer service is fantastic. I know that if I have a question or issue, I can pick up the phone and speak to a real person who will provide a solution. Also, after researching more than 24 platforms, I found that it offered the most features with the best price point.
What do you dislike about the product?
The frustrating things are: the donor's address do not automatically populate when writing a letter, having to pay an additional $500 per event for the event feature, and having a "lapsed" tag on donor records who are actually active donors.
What problems is the product solving and how is that benefiting you?
I can't imagine not having it! It allows us to keep track of all of our donors/donors with ease, we are able to communicate with them through the emails and sending videos and the payment gateway is easy to use as well.
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