Network for Good
Bonterra TechnologiesReviews from AWS customer
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Excellent customer service and ability to filter data
What do you like best about the product?
Customer service is very accessible in a variety of ways. The training sessions get you on track and ensure that you were set up with tips and tricks. Everyone I've interacted with has been eager to help.
What do you dislike about the product?
Some of the data charts were limited to certain increments (like looking at the last two pandemic years isn't as helpful as seeing the full set of data we had available).
What problems is the product solving and how is that benefiting you?
We were not able to pull reports to learn about our donor profile in our last software. We are able to look at our averages and compare years more easily, as well as find out more about our donors quickly.
Excellent!
What do you like best about the product?
Network for Good is extremely user-friendly. I am able to quickly import check donations in just a few minutes, I love that online donations are already imported. I enjoy being able to see how much our donors have contributed to our organization yearly and in a lifetime. My absolute favorite thing about Network for Good is the ease of being able to communicate with donors. If I want to send an email, write a letter, or send a video thank you, they are all extremely simple to do.
What do you dislike about the product?
If you go over a certain amount of contacts, you move up a price bracket. Therefore, I had to delete a lot of lapsed donors to get the price back down to what was in our budget.
What problems is the product solving and how is that benefiting you?
In the past, I would have had to ask our bookkeeper to find out if someone was a new donor. The only way of contacting donors was through a hand-written or typed letter. Now, though, I have a variety of options. The video option is my absolute favorite way to communicate as it is very personal. I don't always get the chance to meet my donors, but the video allows them to match a face with a name.
Best Onboarding Process!
What do you like best about the product?
This easy-to-use program provided all the necessary facets we needed to keep track of our donor base. The onboarding process made it easy to load our database and then move forward with collecting donations from our website.
What do you dislike about the product?
I have not found an area of the program that I dislike. The program is so intuitive and with one on one sessions, after onboarding, you receive the necessary support to be very successful in utilizing the program.
What problems is the product solving and how is that benefiting you?
Data in one area, easy to access records, easy to create/send/receive donations and create fundraising. The program has streamlined our processes and provided efficiency.
New Opportunities
What do you like best about the product?
We appreciate the brainstorming sessions with our coach. We also appreciate the donor system database tracking software.
What do you dislike about the product?
We suggest a more program-specific orientation of the software system.
What problems is the product solving and how is that benefiting you?
Helping us understand our need as an organization for developing a community engagement position within our organization.
User-Friendly Platform that Makes Work Easier!
What do you like best about the product?
Network for Good has a user-friendly, intuitive platform that makes connecting with, stewarding, and tracking donors easy. Great custommer support. I use it daily and rarely have any problems occur.
What do you dislike about the product?
I have been reading several articles about if the credit card transaction fee is tax-deductible and it appears it might be? - NFG does not include the transaction fee if absorbed by the donor in the donor gift receipt. More to research. In order to see the data wealth tool part of Bonterra, you physically have to go into the "edit" part of a person's profile. Lasty, it would be great if the organizarion could approve changes before Bonterra makes them on profile updates.
What problems is the product solving and how is that benefiting you?
Ease of thank you letters and donor correspondence. Ticketing for events. Taking back time is great!
Great Donor Software
What do you like best about the product?
Network for Good made it easy to set up.
What do you dislike about the product?
Nothing at this point would be a dislike.
What problems is the product solving and how is that benefiting you?
Using Network for Good, we now have a way to track donors, the amount they are donating, and communicate with donors and volunteers.
Wonderful Resource
What do you like best about the product?
The tools are easy to use with diverse resources available - such as the chat feature, the articles and videos.
What do you dislike about the product?
It might just be me, but some of the newsletter features are difficult to maneuver/learn.
What problems is the product solving and how is that benefiting you?
We needed a good donor management software and system in order to develop a systematic plan to improve donor relations. We have a great group of donors and wanted to be able to analyze who we have in our system and their levels of giving before developing a new fundraising strategy. Network for Good provided just what we need.
A GREAT suite of products and services for the charity new to fundraising.
What do you like best about the product?
Ease with which pages and forms can be built and integrated into our website. Embedding forms allows our site and the NFG pages to appear as a unified design.
What do you dislike about the product?
Answers to new problems are escalated to management quickly, but solutions are slow in coming.
What problems is the product solving and how is that benefiting you?
Fundraising
Collating contact lists and verifying contact information
Fundraising mentorship
Donor tracking and volunteer hour tracking
Collating contact lists and verifying contact information
Fundraising mentorship
Donor tracking and volunteer hour tracking
Made my org's life easier, richer and organized
What do you like best about the product?
The session times with the specialist to get our systems set up and initial campaigns was so helpful; I also like the video feature and ethe user friendly way the system is organized.
What do you dislike about the product?
I dislke the fact that non-credit card sources of donations are not accommodated officially -- such as Cash Aoo, Venmo, PayPal, etc. -- all common uses of donations these days.
What problems is the product solving and how is that benefiting you?
The problem of not having support staff to compose follow-up letters, records, and important information on donors is the problem Network for Good is solving for me.
A Phenomenal Product for A Growing Nonprofit!
What do you like best about the product?
The simplicity, but also intuitiveness of the product are key features for me. I appreciate not having to take an entire course to feel as if I am getting the most from it. I consider myself a tech-savvy person, if I must say so, but I also love learning, and Network for Good gives me opportunities to do just that without overwhelming me, which is great. They offer many relevant pieces of training and seminars, and the support folks are always available when I hit a wall. My Development department is small, tiny even, and we wear many, many hats, but remaining organized and true to our donors is necessary to maintain relationships and attain critical funding for programming.
What do you dislike about the product?
I'd really like the integration with some of those necessary tools for fundraising and development like business e-mail, and social media. I'd like to do as much as I can inside the system as possible and trust the info to be properly tracked, which I believe some other products have, but the price tags for such systems are far from reasonable. For the price, I like what I am getting with NFG.
What problems is the product solving and how is that benefiting you?
Tracking and communicating with our supporters is essential. We see what campaigns truly speak to our donors and can spend more time cultivating strong, sustainable relationships and less time "getting things into the system."
Recommendations to others considering the product:
If you have a growing non-profit and want a system that your team can use out of the box with little fuss, this is the system for you.
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