Network for Good
Bonterra TechnologiesReviews from AWS customer
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I Highly Recommend ("Network for Good") now known as Bonterra.
What do you like best about the product?
The onboarding process was simple comparred to others I have had to go through. I also like the fact that everything that I need is in the same dashboard. Emails, Campaigns, Text Message, Donations, Donors, etc... I also like the fact that you have access to someone right away with the automated question bot.
What do you dislike about the product?
I do wish that the Sponsor Event Button was more prominent on the Campaign Page. When you set up an event with ticket sales and sponsorship opportunities. Also I wish that they had an option that would send ticket purchasers QR Codes that they could present to the check in table at the time of check in.
What problems is the product solving and how is that benefiting you?
I believe they are looking into both of my dislikes in my review and said that they were considering changing those or improving them.
Fundraising Reporting Made Simple
What do you like best about the product?
Bonterra gives our organization the ability to process credit card donations. The ability to create reports with filters gives us a good insight into our donations. The support staff is amazing!
What do you dislike about the product?
Finding the breakdown of the monthly check is difficult.
What problems is the product solving and how is that benefiting you?
Identifying duplicate donors helps us to have a very accurate data base.
Great CRM Tool with Basic Functions for Small Organizations
What do you like best about the product?
I appreciate the built in communication options and fundraising pages that link to our website. Technical support was quick, helpful and a positive experience.
What do you dislike about the product?
Data inport mapping can be complex and options for general purposes are limited.
What problems is the product solving and how is that benefiting you?
Ease for website integration for fundraising campaigns. I have worked with others and the coding can make it complex for users and quick customer support if there is a tech issue or user confusion.
One Year Jump Start Training
What do you like best about the product?
The tools available are incredible. I particularly like the donor tracking system that supports automatic updates and personal notations. The communication tools are effective, easy to use have great options for creativity. Support staff is very responsive.
What do you dislike about the product?
I cannot think of anything at the moment.
What problems is the product solving and how is that benefiting you?
They were able to streamline payments to ur non-profit.
Helping us do more - raise more, communicate more, learn more
What do you like best about the product?
Bontera Guided Fundraising is intuiutive and easyt to use. The dreaded switch from our previous software went seamlessly and we were noticing improvements on day one. The Dashboards are extrememly helpful, filters are easy to use, but what really stands out is the resources and engagement plans that let us jump right in and reach more donors in an effective way.
What do you dislike about the product?
We have not expereienced a downside, but if I had to pick something, I would like to see a more advance search for conatct records.
What problems is the product solving and how is that benefiting you?
We can do all the things we need to do with our donors in one place and it effectively tracks what is working.
NFG transformed our record-keeping and empowered strategic marketing.
What do you like best about the product?
I value maintaining precise donor records and having an integrated system for email communication, email tracking, and ticket sales.
What do you dislike about the product?
While the email tools and templates are very convenient, we seem to have a lot of trouble reaching all of our donors. It seems many email providers are getting better at weeding out mass emails, and we often get complaints from people who do not receive our emails, and sometimes they take it personally.
What problems is the product solving and how is that benefiting you?
It helps us keep detailed records, and helps guide our fundraising based on donor history and interaction. It also simplifies our event ticketing by keeping track of everything, and enabling us to print detailed reports.
Overall this is a great system, though as a fiscal sponsor there are some areas for improvement
What do you like best about the product?
The dashboard on the main page that allows me to get a glance at activity over the past month/year.
What do you dislike about the product?
We are a fiscal sponsor so it is difficult to allow our projects to easily use the system for their own fundraising and managing contacts.
What problems is the product solving and how is that benefiting you?
Both attracting and mantaining donors. Network for Good helps us maintain our donor base through communication tools such as newsletters to share the latest and encourage donations. It
User friendly with not too many bells and whistles.
What do you like best about the product?
The search feature makes it easy to find a donor. Tracking donations over time is also helpful.
What do you dislike about the product?
I hate the reporting. No way to delete a donor or archive them. Editing donor contact info takes a lot of clicks. Mailing lists from donors seems to have a lot of dupes - Hard to manage one household with multiple donors.
What problems is the product solving and how is that benefiting you?
It is easy to navigate and looks nice.
Still going strong
What do you like best about the product?
The automated processing of ticket purchase, donations, and reply to customer is super valuable. In 17 years, I have progressed from doing it all by hand to using another ticketer, now NFG/Bonterra. Time saved is phenomenal on our three year history.
Even our reluctant patrons have attempted to purchase tickets online, but they grab the lifeline of phone-assistance when necessary. Talking to patrons helps me to know them better and makes them appreciative of the personal touch.
Even our reluctant patrons have attempted to purchase tickets online, but they grab the lifeline of phone-assistance when necessary. Talking to patrons helps me to know them better and makes them appreciative of the personal touch.
What do you dislike about the product?
I seldom use the dedicated Support site, so I forget how to access it. I just noticed that it is on Help tab, so that is great.
Occasionally when I pull a list for an event, one or two paid participants are not included. I know my patrons and can easily look them up, but it is worrisome to have to wonder who might be missing and why. Patrons do not like to be slighted/inconvenienced.
Occasionally when I pull a list for an event, one or two paid participants are not included. I know my patrons and can easily look them up, but it is worrisome to have to wonder who might be missing and why. Patrons do not like to be slighted/inconvenienced.
What problems is the product solving and how is that benefiting you?
Bonterra frees me from handling every ticket purchase and donation individually, which allows me to spend my time on other tasks. In a small nonprofit, the few workers have a load of tasks to complete.
Bonterra has proven to be an indespensable CRM & fundraising vehicle for our organization
What do you like best about the product?
Value the relevant training & webinar topics offered throughout the year and the security the platform provides for our organization and donors.
What do you dislike about the product?
There are so many useful features I have not had the time to learn them all! Would benefit from a 1-1 training.
What problems is the product solving and how is that benefiting you?
Easy & secure platform engagement for donors and administrators.
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