Network for Good
Bonterra TechnologiesReviews from AWS customer
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User Friendly For Your Whole Team
What do you like best about the product?
I love its ease of use with the ability to collaborate on tasks and the variety of approaches it facilitates for fundraising.
What do you dislike about the product?
For our purposes, it works very well. On occasion, I have struggled to get it out to the right contacts and it would be nice if you could resend former emails with edits to allow for updates. I am sure this is already possible, but I seem to recall having a few issues around these areas.
What problems is the product solving and how is that benefiting you?
Our board is all over the country and even in other countries. We needed something easy to use for everyone for collaborative efforts. It has increased our fundraising results and allowed more of our organization to see what is happneing on that front.
A Wonderful Software for Data Management
What do you like best about the product?
I started using Bonterra Guided Fundraising when I became associated with a nonprofit that had run for 40 years, but didn't track donors or data. I really appreciate that this software allows me to have a comprehensive look at our donors over many years as I continually input data.
What do you dislike about the product?
The only thing I dislike about Bonterra Guided Fundraising is that it is quite an investment for a small nonprofit. However, we were able to get our first year through a grant program, and it's well worth the investment to continue to use this platform year after year!
What problems is the product solving and how is that benefiting you?
I'm finally able to consolidate our nonprofit's donorbase and data over decades. I love that I can search for a particular donor, update their data, and get in contact with them as soon as possible!
It changed my life as an Executive Director!
What do you like best about the product?
I love the ease of email blasts. All of the information is at hand and easy to use.
What do you dislike about the product?
I wish it were easier to input many names, etc from another source.
What problems is the product solving and how is that benefiting you?
It has always been easy to use
Great way to keep all needed info in 1 place.
What do you like best about the product?
The ease of sending email blasts, keeping all donor & contact info in 1 place.
What do you dislike about the product?
Running reports can be a challenge & getting assistance takes way too much time when you're needing some help quickly.
What problems is the product solving and how is that benefiting you?
N/A
Becoming Familiar with Bonterra Guided Fundraising/NFG
What do you like best about the product?
Database is easy to maneuver. Customer Support is very helpful. Glad that there is an Event package.
What do you dislike about the product?
Business accounts should be set up just like Individual Household accounts. Frequently, employees register to attend events but the organization pays for the ticket. All employees should be listed under the one Business account.
Event registration should include mandatory completed fields, i.e. organization, title, email, phone. Registration attendance/name tags depend on this information to accurately print the information. For example, it would not look good to include titles on some nametags, but not all nametags.
The database should allow soft credits to be added to sponsorships. Sponsorships are generally secure via direct contact with a member of the organization, such as a board or staff member.
It would be helpful if acknowledgement letters could include fields that are not currently offered, such as Payment Description.
It would be helpful if we could select which address to use for acknowledgement letters. Sometimes, it would be a personal address, other times it may be a business address.
It would be helpful to have the ability to send out meeting notices - maybe through an email blast?
And how does an organization get to be a DO GOODER?
Event registration should include mandatory completed fields, i.e. organization, title, email, phone. Registration attendance/name tags depend on this information to accurately print the information. For example, it would not look good to include titles on some nametags, but not all nametags.
The database should allow soft credits to be added to sponsorships. Sponsorships are generally secure via direct contact with a member of the organization, such as a board or staff member.
It would be helpful if acknowledgement letters could include fields that are not currently offered, such as Payment Description.
It would be helpful if we could select which address to use for acknowledgement letters. Sometimes, it would be a personal address, other times it may be a business address.
It would be helpful to have the ability to send out meeting notices - maybe through an email blast?
And how does an organization get to be a DO GOODER?
What problems is the product solving and how is that benefiting you?
It is great to have a donorbase with needed information.
User Friendly and Affordable System
What do you like best about the product?
We've had a positive experience using Bonterra as our CRM. It's helped us to better track donations and communicate with donors. Other features we've enjoyed are its user friendly interface, how easy it was to set up, and the affordable price tag.
What do you dislike about the product?
We would love to see Bonterra integrate with more social media platforms and allow us to modify the header information that displays on contact records.
What problems is the product solving and how is that benefiting you?
Bonterra primarily solved for donation tracking and consolidating our communications. We enjoy the centralized platform and ease of use. It's also incredibly affordable, which is great for our bottom line.
I love Bonterra Guided Fundraising, except for the $500 charge per event.
What do you like best about the product?
All of my contacts, donors, sponsors, and program participants are in one place. We use it daily so its nice that everything is there. It also makes communication really easy.
What do you dislike about the product?
The additional charges. We use the event pages for our program registratation and rarely make $500 on one program/event. The cost is too much for what we need. We only do the free version. Its annoying that I have to answer the same question about why we aren't paying. It doesn't make financial sense for us to use it.
What problems is the product solving and how is that benefiting you?
It helps keep our data organized. Everything is at our fingertips.
Overall, we have had a positive experience, but there was a time we were reconsidering.
What do you like best about the product?
To be honest, I was fine with it just being NFG. It is one more step to get to the NFG site.
What do you dislike about the product?
There isn't anything I dislike. Just the extra step to get to NFG site.
What problems is the product solving and how is that benefiting you?
Having all of our donors in one space to pull history and be able to send mass emails and texts.
Good overall functionality and ease of use, some small issues
What do you like best about the product?
The functionality provided is broad and includes most things a smaller nonprofit should need. For a nonprofit without a donor management platform before, it was incredibly useful to have access to all the information about donors all in one place/
Onboarding was generally smooth, relatively little manual adjustments needed.
Customer support generally responsive via chat/email within a reasonable timeframe.
The email blast function is easy to use generally when you get used to the "content" vs "row" formatting.
The text platform is very useful for communicating with donors (for events) and also with volunteers.
Events platform works well for simple events, not use it for auctions or online check-in.
Onboarding was generally smooth, relatively little manual adjustments needed.
Customer support generally responsive via chat/email within a reasonable timeframe.
The email blast function is easy to use generally when you get used to the "content" vs "row" formatting.
The text platform is very useful for communicating with donors (for events) and also with volunteers.
Events platform works well for simple events, not use it for auctions or online check-in.
What do you dislike about the product?
Manual email sending (no option to automate emails sent to donors, except for scheduling individual emails).
The email blast formatting can sometimes be annoying e.g. copy and pasting text into removes all formatting including the formatting of the blast itself, which adds time.
The interaction between the donor management and fundraising pages sections can be clunky e.g. when somebody purchases a ticket on behalf of somebody else and provides the guest's contact details, those details do not get added to donor management so it is hard to communciate with all guests for an event.
Sometimes contacts get added to the same "household" automatically just based on a shared professional address, without any notification.
When we changed our email domain and updated that on Network for Good, all of our photos were deleted. We managed to get them back but it took a while and delayed some of our communications plans.
The email blast formatting can sometimes be annoying e.g. copy and pasting text into removes all formatting including the formatting of the blast itself, which adds time.
The interaction between the donor management and fundraising pages sections can be clunky e.g. when somebody purchases a ticket on behalf of somebody else and provides the guest's contact details, those details do not get added to donor management so it is hard to communciate with all guests for an event.
Sometimes contacts get added to the same "household" automatically just based on a shared professional address, without any notification.
When we changed our email domain and updated that on Network for Good, all of our photos were deleted. We managed to get them back but it took a while and delayed some of our communications plans.
What problems is the product solving and how is that benefiting you?
Getting this platofrm allowed us to have donor management (formerly spreadsheet based) and email communications with supporters (previously Constant Contact) in one place, with added benefits like text communications too. It has upgraded our capability and capacity as a small nonprofit.
Non profit donor management and fundraising
What do you like best about the product?
Donor management is easy to use. The campaigns are rather easy to set up as well.
What do you dislike about the product?
Addressing physical mail of letters and the cost of the "Auction" feature.
What problems is the product solving and how is that benefiting you?
As a small nonprofit, we use NFG to manage all of our donors as well as our yearlong donation campaign. We also use it for our 2 Signature events - selling tickets (sponorships and entry fees).
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