Network for Good
Bonterra TechnologiesReviews from AWS customer
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Great product with tons of functionality at a great price!
What do you like best about the product?
There is a ton of new functionality that allows for you to do so much for your organization. The cost is a fraction of that of it's competitors. The CSRs are all really knowledgeable and friendly and are always willing to help and go the step above and beyond. It's easy to use. I use it every day and it's been a really great tool for our organization!
What do you dislike about the product?
There's nothing I dislike. If ever I have a suggestion, I am able to notify the team and they work to try and find a way to provide it or at least a work-around.
What problems is the product solving and how is that benefiting you?
They're providing a reputable means in which our donors can make their donations. It's beneficial to us because when the donors trust the resource, they feel more comfortable with the organization's fiscal accountability and that the funds will be used in the manner in which they were intended.
Great platform for our small nonprofit
What do you like best about the product?
I appreciate that the price point makes it very affordable or our small nonprofit model. The onboarding process was very easy, with great support all through the implementation steps. Now that we have been using the platform for nearly a year, I still receive great customer service any time there is a problem. I also appreciate that I can access the information I need on the site from anywhere through my personal log-in.
What do you dislike about the product?
Overall I like everything about using this site. I have had an ongoing issue with logging into our giving page because my last name changed after our initial signup. I kept running into issues when working with the customer service, and in this one case I gave up trying to resolve things because I didn't feel the support person genuinly understood my problem.
What problems is the product solving and how is that benefiting you?
Our previous donor mangaement ran through our healthcare database system. It is clunky and does not serve donor reslations in a healpful way. Bonterra gives me ease of use and navigation, makes pulling lists and sending communication very simple. And allows me to feel confident in my data.
Great Donor Management
What do you like best about the product?
The ease of use of the program.
Customer service is always quick and efficient.
Customer service is always quick and efficient.
What do you dislike about the product?
Constantly feel as if the reps are trying to "up-sell" the program.
What problems is the product solving and how is that benefiting you?
Not having the staff to accomplish what Bonterra does.
Bonterra helped me transform my donor relationships and communications.
What do you like best about the product?
The dashboard is excellent; I appreciate how the information is presented. The coaching that is offered as an upgrade is indispensable. I find the entire system to be very user-friendly. I believe it helped me professionalize many aspects of my small organization's interactions with donors, from our emails to our records and more. I use the system every single day.
What do you dislike about the product?
I wish the donor research component were better. I also wish the email templates were a little more professional.
What problems is the product solving and how is that benefiting you?
The donation processing component is weak. I have gone to an outside company to process most of our donations.
Setup is key. Remember, "garbage in; garbage out."
What do you like best about the product?
Bonterra Guided Fundraising puts all our donor information in one place, making communication a breeze. We have found the email system very user-friendly. Make the most of your coaching sessions; ask about everything. Have specific questions ready for your coach; each session goes quickly. I have found customer support to be timely in their response and prepared to stay with you as they guide you through the answer.
What do you dislike about the product?
For the cost of this system, some features are limited. For $5,000, the word processor should have more capability. The first thing you learn is how to work within the limitations of the writing system for email creation and thank you letter setup. To use this system for a major fundraiser, the first surprise will be that it will cost more. $5,000 only gives you access to Events Lite, with a limit of 50 event tickets. This system is cost-prohibitive for a small non-profit. An underwriter for the cost would be a must for this system to be profitable for a small non-profit group.
What problems is the product solving and how is that benefiting you?
Using a single donor management database is a more efficient use of time and effort.
Bonterra Guided Fundraising has been the best experience for our organization.
What do you like best about the product?
Building an online presence for the fundraiser that was easy to navigate and use with a mobile device was imperative to the success of our new campaign. I like the daily updates on donations and orders from the previous day.
What do you dislike about the product?
The upcharge for increasing the platform for our event was a hidden cost that we did not anticipate with our planning; after visiting with my coach, we made the decision that the upcharge was necessary to create an online ordering system for the donations.
What problems is the product solving and how is that benefiting you?
Adding sponsors when they have increased their donation or sponsorship needs to be addressed to avoid deleting the sponsorship and creating a new one for a certain level. This was a issue we had, and had to call the network to fix the issue, since you could not change it yourself.
Dynamic capability
What do you like best about the product?
I like the CRM-functionality of the platform; it has enhanced the caliber of our person-to-person fundraising efforts. Additionally, it was very user-friendly which gave varied users a comfort level that allowed them to quickly learn the ins and outs of the platform.
What do you dislike about the product?
The pricing format and the inflexibility to leverage scost-effective solutions to an organization's varying needs. If such options existed, I was unaware as my account manager was somewhat elusive in providing future pricing otions as we attempted to program funds for next year's utilization of the platform.
What problems is the product solving and how is that benefiting you?
It is a time-saving application that allows us to connect with scores of more people in a shorter amount of time; in other words it enhanced our organizational efficiency.
Bonterra has made it super easy to organize and analyze trends regarding our donor information!
What do you like best about the product?
I really appreciate the ability to filter donations in a wide variety of ways and then pull reports on those filters. This has really come in handy i a lot of different scenarios for me.
What do you dislike about the product?
I think that it can be a little clunky in appearance and layout.
What problems is the product solving and how is that benefiting you?
It allows us to create links where people can easily find where to donate and it makes that process seamless.
Fantastic product and experience
What do you like best about the product?
The platform is easy to use (intuitive), data intregration from our old system was seamless, and customer support is top-notch.
What do you dislike about the product?
There is nothing that I have found to difficult yet.
What problems is the product solving and how is that benefiting you?
The product is providing a seamless donor management and fundraising system that eliminates our need to have multiple platforms.
Review
What do you like best about the product?
It is user friendly and concise. It is easy to use and has good customer suppport.
What do you dislike about the product?
There is not anything I dislike other than the name has now changed.
What problems is the product solving and how is that benefiting you?
Donor management and help with the templates for acknowledgement of donors.
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