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Great Solution - Great Support
What do you like best about the product?
This solution provides critical insurance for production Salesforce instances - daily backups with granular recovery. My company has been a subscriber for several years. I just had an outstanding support call with Rene Rosales. He helped me to uncover an issue with certain records being somehow deleted by Salesforce in the background. Salesforce Support was unable to help me since the deleted records no longer existed - in short, they did not know the IDs to investigate. How I can provide a csv with the records deleted - a snap.
What do you dislike about the product?
No issues - great solution and great support.
What problems is the product solving and how is that benefiting you?
Regular backup and granular recovery.
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Outstanding Service with accurate results
What do you like best about the product?
There are a lot of factors -
Excellent and timely customer Service
User experience
Easy-to-learn tutorials
Transparency
Collaboration with the Salesforce team to resolve issues.
Excellent and timely customer Service
User experience
Easy-to-learn tutorials
Transparency
Collaboration with the Salesforce team to resolve issues.
What do you dislike about the product?
I want to get more hands-on training for our dev team.
What problems is the product solving and how is that benefiting you?
DBCPU consumption
Disaster Recovery
Copado Integration
Disaster Recovery
Copado Integration
Excellent Product and Service
What do you like best about the product?
Takes away the worry of losing data, especially when something gets deleted by mistake. Very easy to find historical data and refresh when needed.
What do you dislike about the product?
Nothing that I've noticed. Whenever I had a question, their Support got right back to me.
What problems is the product solving and how is that benefiting you?
Solves the worry about losing data. As the Salesforce Administrator, I am responsible for having clean, correct data.
Excellent service to protect your Salesforce data
What do you like best about the product?
OwnBackup is a great 'set it and forget it' back up service for Salesforce. It simply sits there backing up both meta data and record data on a daily basis. With each back-up then persisted it's possible to go to any point in time to retrieve data that might have subsequently been deleted (whether accidentally, purposefully or maliciously!). The tool allows comparisons across backup points and can even restore data directly to Salesforce. As well as resiliency, it also has delivered other unexpected benefits to the organisation such as the ability to pull data for reports from any point in time. With a number of both config and data changes taking place on our SFDC org, to know OB is sitting there quietly snapshotting everything on a daily basis is a real reassurance.
What do you dislike about the product?
The interface takes a bit of getting use to but is still pretty user-friendly, and once understood does everything that could be wanted.
What problems is the product solving and how is that benefiting you?
Continual meta data and record data backup, with the ability to interrogate any point-in-time back up from when we first delivered the service. Has also proven useful for 'point in time' reporting given a system snapshot can be used from key dates in the year.
Peace of mind
What do you like best about the product?
Easy implementation, excellent service and staff.
What do you dislike about the product?
At this time nothing to dislike about OwnBackup
What problems is the product solving and how is that benefiting you?
Backup of our Salesforce instance
My experiences with OwnBackup
What do you like best about the product?
The comprehensive package of Salesforce native data protection tools that allow easy restoration capabilities to ensure business continuity and data integrity.
What do you dislike about the product?
I struggled with the initial setup when we first onboarded OwnBackup because we were slightly overwhelmed with the volume of functionality and it was hard to know where to get started. Having learning dashboards with pointers to the training materials on the admin panel page that opens on load during the onboarding period would be a great benefit to new customers.
What problems is the product solving and how is that benefiting you?
It gives us the ability to complete to back up our data and metadata across-the-board in our CRM but it also gives us the ability to do this much more rapidly. With our previous back solution, it would take the best part of a day to back up a partial data set and much longer to restore large data sets.
Own Backup review
What do you like best about the product?
Own Backup saves a lost deal for us and innovates with peace of mind
What do you dislike about the product?
I don't have any problem with Own Backup
What problems is the product solving and how is that benefiting you?
We do back up our org data in Own Backup
Product and service speaks for itself
What do you like best about the product?
The Ownback solution solves a genuine concern for our company. The sales team promised and the product delivered it. The complex features are very easy to use and the notification system is top-notch.
What do you dislike about the product?
The only complaint that I have is the pricing of the product. But the product itself and its quality support justify the pricing.
What problems is the product solving and how is that benefiting you?
It takes Backup of the Salesforce environments.
A fundamental safety net with some benefits around the edge
What do you like best about the product?
I absolutely love one of the features of Ownbackup - it's quick and easy to set up. It takes no time at all, and once it's up and running, it can perform its duties without any required interaction. This is fantastic because it means you can trust that it's always there, ready and waiting for when you need it. Whether it's for disaster recovery purposes or for GDPR compliance, you can rest easy knowing that you have a reliable backup solution in place.
Another thing I really appreciate about Ownbackup is the range of capabilities that come with it. For instance, Sandbox Seeding is one of the all-time greatest time-savers I have come across. If you've ever had to create dummy anonymous data in sandboxes, you know that it can be a tedious process. However, with Ownbackup, you can save a lot of time as it will create the data as if it were a true representation of your live organization. This is a great feature because it means that you can be confident that your sandbox environment is as close to the real thing as possible.
Overall, I would highly recommend Ownbackup to anyone looking for a reliable backup solution that is quick and easy to set up, with some great added features to boot.
Another thing I really appreciate about Ownbackup is the range of capabilities that come with it. For instance, Sandbox Seeding is one of the all-time greatest time-savers I have come across. If you've ever had to create dummy anonymous data in sandboxes, you know that it can be a tedious process. However, with Ownbackup, you can save a lot of time as it will create the data as if it were a true representation of your live organization. This is a great feature because it means that you can be confident that your sandbox environment is as close to the real thing as possible.
Overall, I would highly recommend Ownbackup to anyone looking for a reliable backup solution that is quick and easy to set up, with some great added features to boot.
What do you dislike about the product?
There is little to no room for disappointment with this tool. It's not something you'll use on a daily basis or interact with consistently, so its role is limited. 95% of the time, it has one job to do and it does it well.
What problems is the product solving and how is that benefiting you?
To put it simply, we implemented a disaster recovery solution. Previously, we had no safety net, but now we do. Although we haven't yet experienced a major disaster, it's important to have a DR tool in place. Additionally, we have found the Sandbox Seeding feature to be wonderful. Previously, we used the archiver tool to address storage issues in Salesforce. However, a recent license renewal gave us significant limit increases, so the archiver tool is now less pressing.
Easy and powerful
What do you like best about the product?
The configuration is easy and the product is powerful. Good integration with Salesforce
What do you dislike about the product?
Some points still need improvements, but they are working on that
What problems is the product solving and how is that benefiting you?
The baackup service is powerful and very convinient
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