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Great First Year Experience
What do you like best about the product?
OwnBackup was an investment in our Salesforce adoption. As we add more users and invest heavily in our Salesforce instance, we know there are more opportunities for errors and threats. OwnBackup gives us the peace of mind that our data is fully backed up and makes it easy to view data comparisons and restore. The sales process was easy and low-pressure. Support has been very helpful.
What do you dislike about the product?
Some data restore scenarios have been more complicated than I would have anticipated and required extensive support assistance. I wish that had been more straightforward, and I could have handled those without help.
What problems is the product solving and how is that benefiting you?
OwnBackup is helping us protect our Salesforce investment and ensure we have a usable back-up copy of our data.
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Excellent training session and product intuitive
What do you like best about the product?
I am just getting started with it. Sam gave me and my team an excellent and thorough tutorial I am also very impressed with how intuitive OwnBackup is. Very user friendly.
What do you dislike about the product?
I don't have any problem with Ownbackup per se. I am concerned about being able to load all of the child objects hanging off of our main objects, especially objects that would correspond to code tables in a traditional Oracle or MsSQL application. It will take a fair amount of experimentation to seed all of the needed objects so that nothing breaks.
What problems is the product solving and how is that benefiting you?
We'll be able to see our two lowest level test boxes with richer, more complete data. This will help developers and testers.
We are already using it to backup production.
We are already using it to backup production.
Positive Feedback on Ownbackup
What do you like best about the product?
Ownbackup is reall easy to use. daily full snapshots backup of both data and meta-data are happens automatically and I'm getting alerts if any issue
What do you dislike about the product?
Ownbackup can do the UI better and more appealing. it's also priced higher than its competitors
What problems is the product solving and how is that benefiting you?
Ownbackup has the ability to restore data that was deleted or updated with wrong values. we can return to any point of time and update/create the correct data
Quick Response during a tough time
What do you like best about the product?
OwnBackup responded to my request within 15 minutes. They were quick to set up a zoom meeting to walk us through what we needed to do to recover data lost.
What do you dislike about the product?
The technical support was great, nothing disliked.
What problems is the product solving and how is that benefiting you?
We were able to recover data lost during a Merge issue.
OwnBackup Delivers Exactly What's Needed!
What do you like best about the product?
There are too many great features to name! The setup for OwnBackup was very easy. The support team sets up a call with you to connect each instance you want to be backed up. Some features that are super useful for our organization includes the abiliity to roll back changes, the ability to back up sandbox instances in addition to production, email notifications to let you know a backup failed or was successful, and my favorite feature, the ability to set up alerts that lets you know when a certain percentage of records are updated. Additionally, the implementation support team is fantastic! The UI is very intuitive and simple to navigate.
What do you dislike about the product?
OwnBackup can be a bit expensive but it's worth it if it's within the budget. The initial setup to create the permission set for missing permissions can get a little confusing but the support team set up a call and helped us figure it out.
What problems is the product solving and how is that benefiting you?
Our team runs bulk updates for account planning each year but there are times when some changes need to be reverted. In the past, we've used our data import tool to run the updates and any reverts, but now having OwnBackup is game changing. With just a click of a button, we are able to roll back certain changes when needed. OwnBackup has a Find and Compare feature that has been so useful with the troubleshooting process.
Very effective tool for Salesforce
What do you like best about the product?
Always in improvement, very well designed tool. It is a time-saving tool.
What do you dislike about the product?
Backup export files are too big to be usable.
What problems is the product solving and how is that benefiting you?
I often use it to verify what and when changes have been made to understand the reasons for issues. It is straightforward to use and gain regular enhancements.
This is the best tool in market for save your life
What do you like best about the product?
Review and seeding part for multiple object.
What do you dislike about the product?
Nothing for dislike. Sometime backUp break but we don't have the reason.
What problems is the product solving and how is that benefiting you?
Seeding the data after sandbox refresh for multiple objects.
Solid backup solution
What do you like best about the product?
Ability to seed sandboxes. Easy to use interface.
What do you dislike about the product?
Can't use an archived or inactive backup as a seeding source.
What problems is the product solving and how is that benefiting you?
Peace of mind that we have a solid backup of our data in case of a disaster.
Hands Down Best Backup and Recovery Tool for Salesforce
What do you like best about the product?
It's so easy to start backing up all of your Salesforce environments. It takes just minutes to authenticate to your Salesforce org and start backing, protecting your data and configurations.
What do you dislike about the product?
I have depended on OwnBackup for over three years at two different companies. I have never run into any issues with using the platform.
What problems is the product solving and how is that benefiting you?
Backing up data with other tools was always so complicated. With previous tools we used, we frequently ran into issues with our backups, and recovery was complicated. OwnBackup allows us to automate backups of all our environments without problem as we enjoy all the co-benefits like using those backups for org comparison or sandbox seeding activities.
Recommendations to others considering the product:
In my very long career working with Salesforce products and vendors, year after year, OwnBackup continuously comes out on top of our evaluation of Backup, Recovery, and Archive utilities. I've evaluated OwnBackup against other tools on two different occasions at two different companies. Each time it checks all the boxes across the board. Customer service always surpasses my expectations.
OwnBackup Review
What do you like best about the product?
Culture, level of service and professionalism.
What do you dislike about the product?
Really nothing. My relationship and dealing with them have been excellent
What problems is the product solving and how is that benefiting you?
Providing my clients a complimentary tool to complete a DevOps Cycle
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