HaloITSM
HaloReviews from AWS customer
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I've worked with Halo for 4 years I have always been impressed by their Customer Service
What do you like best about the product?
Halo have always been available at short notice to assist with issues or provide valuable advise. I see them as a business partner who help us achieve our business goals. Halo are constantly upgrading their product to include extra features and functionality. They are always willing to develop bespoke features and assist us to get the most out of the product.
What do you dislike about the product?
The older NetHelpDesk client application was a little cumbersome and slow to load over VPN. But the new Halo Web version is an impressive and versatile product
What problems is the product solving and how is that benefiting you?
With the Halo Web version changes and work flows are easy to implement. We are constantly tweaking and improving our ticket system to improve productivity and increase customer satifaction. We have regular meetings to review progress with a roadmap of service improvements.
Recommendations to others considering the product:
If you are looking for a modern, sleek ticketing system that is easy to implement and administer then I would definately recomend Halo ITSM. There UK Customer Service is simply excellent and counts for a lot.
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