Aisera Agent Assist
AiseraReviews from AWS customer
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Robust and Smart AI Driven Support for Businesses, Despite the Complex Set up
What do you like best about the product?
Aisera is a fruitful AI driven approach that foster automation in both generative and conversational AI, to manage customer interactions
Aisera works great with popular solutions like Microsoft Teams, ServiceNow, among others
The tool has a remarkable self service functionality that helps employees and clients solve issues with human interactions
Aisera works great with popular solutions like Microsoft Teams, ServiceNow, among others
The tool has a remarkable self service functionality that helps employees and clients solve issues with human interactions
What do you dislike about the product?
Aisera is a technically solid approach that demands extensive and detailed fine tuning, which is complex and draining
To firms with financial problems, the cost for running Aisera is not too basic
To firms with financial problems, the cost for running Aisera is not too basic
What problems is the product solving and how is that benefiting you?
We use Aisera to automate tasks that occurs often and that requires customization to meet personalized needs
We get instant self service solutions from the app, without the hassle of human agent
The systematic automation ensure employees are constantly working towards other responsibilities other than the automated ones
The customer satisfaction levels have significantly improved due to timely
We get instant self service solutions from the app, without the hassle of human agent
The systematic automation ensure employees are constantly working towards other responsibilities other than the automated ones
The customer satisfaction levels have significantly improved due to timely
Great
What do you like best about the product?
I love the way it has a nice interfaces b
What do you dislike about the product?
I liked everything about it it is so good
What problems is the product solving and how is that benefiting you?
A lot for problems
Perfect Side of Aisera and the Limitations that makes it Inefficient
What do you like best about the product?
Aisera is impeccable in integration of various AI systems, which automates various tasks
The software has a generative AI support, that enables accurate awareness
The software has accelerated multiple workflows, which ensure no manual coordination
The support is multilingual, operational 24/7 for personalized help or communication
The software has a generative AI support, that enables accurate awareness
The software has accelerated multiple workflows, which ensure no manual coordination
The support is multilingual, operational 24/7 for personalized help or communication
What do you dislike about the product?
Aisera demands a dedicated internal support, which makes our budgets high
Setting up Aisera has some complications
The pricing plan is opaque and challenging
Setting up Aisera has some complications
The pricing plan is opaque and challenging
What problems is the product solving and how is that benefiting you?
Aisera is impressive in handling several needs that challenge our modern day operations through AI support
We streamline our operations including Finance, Marketing, IT and customer service options using Aisera
The challenge of repetitive tasks is something that Aisera has fully embraced
We get high value customer service to our clusing Aisera
We streamline our operations including Finance, Marketing, IT and customer service options using Aisera
The challenge of repetitive tasks is something that Aisera has fully embraced
We get high value customer service to our clusing Aisera
Aisera Review after long usage
What do you like best about the product?
I like how Aisera automates repetitive service desk requests across IT and HR. The AI can understand natural language pretty well and gives quick responses, which makes it easier for employees to get help without waiting on a support agent.
What do you dislike about the product?
The platform is powerful, but it takes some effort to set up and fine-tune for specific business needs. The initial configuration and training the AI to match our workflows needed extra time.
What problems is the product solving and how is that benefiting you?
Aisera is helping reduce repetitive IT and HR support requests by giving employees an AI-powered self-service option. Many common issues get resolved instantly without waiting for an agent, which saves time, lowers ticket volume, and improves overall productivity for both employees and support teams.
AI Agent Platform
What do you like best about the product?
I like how you can save time and boost productivity by searching or modifying pre-built agent templates that help your team get started fast and see value in days, not months.
What do you dislike about the product?
As of now, I have no complaints about utilizing this platform.
What problems is the product solving and how is that benefiting you?
It helps retrieve information from any knowledge source with the ability to trigger actions concurrently for end-to-end task completion.
Aisera Agentic AI: AI you can rely on.
What do you like best about the product?
What I like best about Aisera is how seamless it makes the whole support and service experience. It feels less like a traditional ticketing system and more like having a smart, always-available teammate who can handle the routine stuff instantly and still learn from every interaction. I admire how it blends AI with a real understanding of how people work—it’s not just about automating tasks, but making everyday work smoother and freeing people up to focus on the things that really matter.
What do you dislike about the product?
Honestly, Aisera is pretty powerful and does a lot with automation, but it’s not something you can just plug in and forget about. It takes a fair bit of setup and you’re constantly tweaking things to keep it working the way you want. Their customer support can be a bit slow, which is annoying when you hit a problem. Plus, the pricing feels a little murky — there are extra charges for things like setup or expanding to more teams, so it’s hard to know the real cost upfront. It’s a great tool if you’ve got complex needs, but it can feel like a lot to manage (and pay for).
What problems is the product solving and how is that benefiting you?
Aisera automates routine IT and support tasks, freeing a data analyst from constant interruptions. It quickly provides answers, documentation, and even code snippets, helping speed up Python development. With integrations and instant alerts, it reduces context switching and keeps workflows smooth. Overall, it makes coding and data analysis faster, easier, and more focused.
Helps us handle support faster and better
What do you like best about the product?
It’s made a real difference in how quickly we can respond to requests. The virtual assistant understands most questions really well and points people to the right answers without involving the helpdesk every time. Integrations with tools we already use, like ServiceNow and Slack, were smooth, and the reporting gives us a good idea of where we can improve.
What do you dislike about the product?
Getting everything set up the way we wanted took more time than expected, and some of the advanced reports aren’t as easy to use as they could be. It’s also on the pricier side if you’re in a smaller company.
What problems is the product solving and how is that benefiting you?
Aisera is helping us handle repetitive IT support requests without always needing a human agent. Password resets, software access requests, and basic troubleshooting are resolved faster through the AI agent, which frees up our support team to focus on complex issues. This has reduced ticket backlog, improved response times, and made the overall experience smoother for end users.
Good use of AI for Automation
What do you like best about the product?
It is best of automation in IT
It is best used for Workflow automation
Also best for Enterprise automation
It is best used for Workflow automation
Also best for Enterprise automation
What do you dislike about the product?
Not ideal for smaller companies
tedious to integrate
Deep technical understanding to utilise it fully
tedious to integrate
Deep technical understanding to utilise it fully
What problems is the product solving and how is that benefiting you?
IT team are using it to resolve repetitive it automates L1 and L2 tickets
Answers Hr related general question any time
Very well handle FAQs of our customers
Answers Hr related general question any time
Very well handle FAQs of our customers
Review
What do you like best about the product?
Aisera stands out for its ability to automate common IT and HR tasks, reducing the workload on support teams and improving employee satisfaction. The platform's AI-powered solutions, including AI co-pilots and agent assist, enable self-service across various channels and provide real-time support. Aisera's strengths also lie in its integration capabilities, security measures, and focus on proactive issue resolution.
What do you dislike about the product?
Nothing to dislike
Nothing to dislike
Nothing to dislike
Nothing to dislike
Nothing to dislike
What problems is the product solving and how is that benefiting you?
Aisera addresses issues related to IT support, customer service, and employee experience by providing automated solutions through conversational AI and AI-powered agents. This leads to faster resolution times, reduced support costs, and improved user satisfaction.
Great agentic AI solution to meet and deliver fast paced needs of the business
What do you like best about the product?
Aisera is helping us to automate various tasks across our IT, HR and finance sector. Our operations have been fast paced and meeting our needs to the best. Customer experience and procurement domains have also seen quite a lot of improvement with the Aisera's AI solutions.
What do you dislike about the product?
Currently we have not faced any issue with Aisera, but it will be interesting to see how it copes up with ever evolving innovation and growth.
What problems is the product solving and how is that benefiting you?
Our business operations are being automated with the help of agentic AI solution provided by Aisera. Customer service experience is elated and we have increased the SLA and improved KPI.
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