Sold by: AiseraÂ
Deployed on AWS
Aisera Agent Assist Boost Agent Performance with Real-time Recommendations
Overview
Aisera Agent Assist elevates the support experience, boosting agent productivity and user satisfaction. With domain specific LLMs and AI Search capabilities, agents can use real-time conversational insights and search for information to provide personalized service for users. Aisera Assist also enables workflow and knowledge-base article draft generation to fill in knowledge gaps and improve service.
Aisera uses AWS cloud computing and infrastructure to operate our SaaS offerings of AiseraGPT, AI Copilot, AI Voice Bot, AI Search and Aisera Assist
Together with AWS, Aisera offers enterprise flexible deployment models that include hosted SaaS and private VPC
Features:
-Embedded AI Agent Assist -Intelligent knowledge article retrieval -Answer and case summary generation -Next Best Action recommendations
Please email info@aisera.com to discuss an AWS MP private offer
Highlights
- Reduce Support Costs
- Optimize Agent Performance
- Enhance Customer Satisfaction
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Trust Center
Access real-time vendor security and compliance information through their Trust Center powered by Drata. Review certifications and security standards before purchase.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Up to 1000 users | Priced per user. Up to 1000 users on 1 ticketing/knowledge system | $1.00 |
Up to 10000 users | Priced per user. Up to 10000 users on 1 ticketing/knowledge system | $1.00 |
30 Day Free Trial | 30 day free trial up to 50 users. Priced per user. | $0.00 |
Vendor refund policy
Please contact for refund policy.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
0 ratings
0 AWS reviews
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142 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
sheetal m.
Robust and Smart AI Driven Support for Businesses, Despite the Complex Set up
Reviewed on Sep 23, 2025
Review provided by G2
What do you like best about the product?
Aisera is a fruitful AI driven approach that foster automation in both generative and conversational AI, to manage customer interactions
Aisera works great with popular solutions like Microsoft Teams, ServiceNow, among others
The tool has a remarkable self service functionality that helps employees and clients solve issues with human interactions
Aisera works great with popular solutions like Microsoft Teams, ServiceNow, among others
The tool has a remarkable self service functionality that helps employees and clients solve issues with human interactions
What do you dislike about the product?
Aisera is a technically solid approach that demands extensive and detailed fine tuning, which is complex and draining
To firms with financial problems, the cost for running Aisera is not too basic
To firms with financial problems, the cost for running Aisera is not too basic
What problems is the product solving and how is that benefiting you?
We use Aisera to automate tasks that occurs often and that requires customization to meet personalized needs
We get instant self service solutions from the app, without the hassle of human agent
The systematic automation ensure employees are constantly working towards other responsibilities other than the automated ones
The customer satisfaction levels have significantly improved due to timely
We get instant self service solutions from the app, without the hassle of human agent
The systematic automation ensure employees are constantly working towards other responsibilities other than the automated ones
The customer satisfaction levels have significantly improved due to timely
Jasmine A.
Great
Reviewed on Sep 16, 2025
Review provided by G2
What do you like best about the product?
I love the way it has a nice interfaces b
What do you dislike about the product?
I liked everything about it it is so good
What problems is the product solving and how is that benefiting you?
A lot for problems
Marledvuka L.
Perfect Side of Aisera and the Limitations that makes it Inefficient
Reviewed on Sep 04, 2025
Review provided by G2
What do you like best about the product?
Aisera is impeccable in integration of various AI systems, which automates various tasks
The software has a generative AI support, that enables accurate awareness
The software has accelerated multiple workflows, which ensure no manual coordination
The support is multilingual, operational 24/7 for personalized help or communication
The software has a generative AI support, that enables accurate awareness
The software has accelerated multiple workflows, which ensure no manual coordination
The support is multilingual, operational 24/7 for personalized help or communication
What do you dislike about the product?
Aisera demands a dedicated internal support, which makes our budgets high
Setting up Aisera has some complications
The pricing plan is opaque and challenging
Setting up Aisera has some complications
The pricing plan is opaque and challenging
What problems is the product solving and how is that benefiting you?
Aisera is impressive in handling several needs that challenge our modern day operations through AI support
We streamline our operations including Finance, Marketing, IT and customer service options using Aisera
The challenge of repetitive tasks is something that Aisera has fully embraced
We get high value customer service to our clusing Aisera
We streamline our operations including Finance, Marketing, IT and customer service options using Aisera
The challenge of repetitive tasks is something that Aisera has fully embraced
We get high value customer service to our clusing Aisera
Kshitij G.
Aisera Review after long usage
Reviewed on Aug 21, 2025
Review provided by G2
What do you like best about the product?
I like how Aisera automates repetitive service desk requests across IT and HR. The AI can understand natural language pretty well and gives quick responses, which makes it easier for employees to get help without waiting on a support agent.
What do you dislike about the product?
The platform is powerful, but it takes some effort to set up and fine-tune for specific business needs. The initial configuration and training the AI to match our workflows needed extra time.
What problems is the product solving and how is that benefiting you?
Aisera is helping reduce repetitive IT and HR support requests by giving employees an AI-powered self-service option. Many common issues get resolved instantly without waiting for an agent, which saves time, lowers ticket volume, and improves overall productivity for both employees and support teams.
Melissa G.
AI Agent Platform
Reviewed on Aug 14, 2025
Review provided by G2
What do you like best about the product?
I like how you can save time and boost productivity by searching or modifying pre-built agent templates that help your team get started fast and see value in days, not months.
What do you dislike about the product?
As of now, I have no complaints about utilizing this platform.
What problems is the product solving and how is that benefiting you?
It helps retrieve information from any knowledge source with the ability to trigger actions concurrently for end-to-end task completion.