Sold by: AiseraÂ
Deployed on AWS
Aisera Agent Assist Boost Agent Performance with Real-time Recommendations
4.4
Overview
Aisera Agent Assist elevates the support experience, boosting agent productivity and user satisfaction. With domain specific LLMs and AI Search capabilities, agents can use real-time conversational insights and search for information to provide personalized service for users. Aisera Assist also enables workflow and knowledge-base article draft generation to fill in knowledge gaps and improve service.
Aisera uses AWS cloud computing and infrastructure to operate our SaaS offerings of AiseraGPT, AI Copilot, AI Voice Bot, AI Search and Aisera Assist
Together with AWS, Aisera offers enterprise flexible deployment models that include hosted SaaS and private VPC
Features:
-Embedded AI Agent Assist -Intelligent knowledge article retrieval -Answer and case summary generation -Next Best Action recommendations
Please email info@aisera.com to discuss an AWS MP private offer
Highlights
- Reduce Support Costs
- Optimize Agent Performance
- Enhance Customer Satisfaction
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Trust Center
Access real-time vendor security and compliance information through their Trust Center powered by Drata. Review certifications and security standards before purchase.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Up to 1000 users | Priced per user. Up to 1000 users on 1 ticketing/knowledge system | $1.00 |
Up to 10000 users | Priced per user. Up to 10000 users on 1 ticketing/knowledge system | $1.00 |
30 Day Free Trial | 30 day free trial up to 50 users. Priced per user. | $0.00 |
Vendor refund policy
Please contact for refund policy.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Digital and Voice-based Self-Service for Superior Support Experience
Customer reviews
Anna M.
Enjoying Extensive Automation and Boosted Operational Efficiency With Aisera
Reviewed on Nov 21, 2025
Review provided by G2
What do you like best about the product?
What I like most with Aisera are the automation capabilities - the tool comes with advanced AI features and has automated most our manual/repetitive business processes. Automation reduces manual labor and agents can focus on more productive work thus boosting productivity.
We have realized a reduction in operational cost which is a plus. We have achieved this thanks to automation and streamlining our operations by leveraging on the AI features of Aisera.
Thanks to the AI features, employees/customers get personalized solution to inquiries which are fast and accurate and this boosts employee/customer experience.
I also like that Aisera ensures we enjoy autonomous IT operations whereby our IT virtual agents detects and remediates issues on time.
Aisera integrates with other third-party apps for better experience and to streamline workflows - this apps include Microsoft Teams.
We have realized a reduction in operational cost which is a plus. We have achieved this thanks to automation and streamlining our operations by leveraging on the AI features of Aisera.
Thanks to the AI features, employees/customers get personalized solution to inquiries which are fast and accurate and this boosts employee/customer experience.
I also like that Aisera ensures we enjoy autonomous IT operations whereby our IT virtual agents detects and remediates issues on time.
Aisera integrates with other third-party apps for better experience and to streamline workflows - this apps include Microsoft Teams.
What do you dislike about the product?
We have enjoyed lots of automation with Aisera and I have no reason to complain.
What problems is the product solving and how is that benefiting you?
We have been using Aisera for automating our processes including IT and it also offers great features for customer self-service and customer service automation. It ensures smooth workflow, saves time and promotes efficiency.
Franck J.
A Great Tool For Customer Service Automation - Offers Great Customer Self-Service Features
Reviewed on Nov 20, 2025
Review provided by G2
What do you like best about the product?
Aisera has been awesome when it comes to transforming our work experience thanks to its amazing AI features.
First, the tool makes automation of routine tasks and processes easy which is made possible with AI Customer Service and AI Service Desk which automates repetitive inquiries and the tool saves time.
It comes with a 24/7 self-service portal for both employees and customers and with conversational AI across all channels, enjoying self service supports is made possible.
The tool boosts productivity by providing AI features including Agent Assist that provides real-time recommendations and auto ticketing which which makes work easy for the agents.
Thanks to automating workflows and support, we save lots of money.
First, the tool makes automation of routine tasks and processes easy which is made possible with AI Customer Service and AI Service Desk which automates repetitive inquiries and the tool saves time.
It comes with a 24/7 self-service portal for both employees and customers and with conversational AI across all channels, enjoying self service supports is made possible.
The tool boosts productivity by providing AI features including Agent Assist that provides real-time recommendations and auto ticketing which which makes work easy for the agents.
Thanks to automating workflows and support, we save lots of money.
What do you dislike about the product?
Agent Assist has all the great features and is always capable. I have no dislikes.
What problems is the product solving and how is that benefiting you?
We have used Aisera in so many ways. First, we use it as AI IT Agents and it helps in streamlining employee experience by monitoring and reporting issues on time. In addition, we use it for customer service automation and it has been amazing. It is a great tool for customer self-service too.
Scansioni G.
AI-Powered Support That Transforms Customer Experience
Reviewed on Nov 14, 2025
Review provided by G2
What do you like best about the product?
We have been using Aisera to enhance customer experience and by far it has delivered. I like that it is AI powered and it offers AI agents and helps in automating tasks for smooth operations.
With the tool, I like that it offers 24/7 self-service support and is capable of handling repetitive requests automatically thanks t AI integration.
The AI assistants helps boost human agents as they can focus only unique cases and leave the common and obvious issues to AI - customers has an option of escalating issues to human agents in cases of dissatisfaction.
Finally, I also like ease of making decisions as the tool analyzes lots of data and produces actionable insights in form of reports.
With the tool, I like that it offers 24/7 self-service support and is capable of handling repetitive requests automatically thanks t AI integration.
The AI assistants helps boost human agents as they can focus only unique cases and leave the common and obvious issues to AI - customers has an option of escalating issues to human agents in cases of dissatisfaction.
Finally, I also like ease of making decisions as the tool analyzes lots of data and produces actionable insights in form of reports.
What do you dislike about the product?
Aisera has been awesome and has helped is better customer support. No single feature has failed. It is an awesome solution.
What problems is the product solving and how is that benefiting you?
We use Aisera in our customer support needs and it works well thanks to inclusion of AI features including AI agents, availability of 24/7 self-service and AI voice assistants. All these features ensures we meet customer needs easily thus ensuring they have a positive experience.
sheetal m.
Robust and Smart AI Driven Support for Businesses, Despite the Complex Set up
Reviewed on Sep 23, 2025
Review provided by G2
What do you like best about the product?
Aisera is a fruitful AI driven approach that foster automation in both generative and conversational AI, to manage customer interactions
Aisera works great with popular solutions like Microsoft Teams, ServiceNow, among others
The tool has a remarkable self service functionality that helps employees and clients solve issues with human interactions
Aisera works great with popular solutions like Microsoft Teams, ServiceNow, among others
The tool has a remarkable self service functionality that helps employees and clients solve issues with human interactions
What do you dislike about the product?
Aisera is a technically solid approach that demands extensive and detailed fine tuning, which is complex and draining
To firms with financial problems, the cost for running Aisera is not too basic
To firms with financial problems, the cost for running Aisera is not too basic
What problems is the product solving and how is that benefiting you?
We use Aisera to automate tasks that occurs often and that requires customization to meet personalized needs
We get instant self service solutions from the app, without the hassle of human agent
The systematic automation ensure employees are constantly working towards other responsibilities other than the automated ones
The customer satisfaction levels have significantly improved due to timely
We get instant self service solutions from the app, without the hassle of human agent
The systematic automation ensure employees are constantly working towards other responsibilities other than the automated ones
The customer satisfaction levels have significantly improved due to timely
Jasmine A.
Great
Reviewed on Sep 16, 2025
Review provided by G2
What do you like best about the product?
I love the way it has a nice interfaces b
What do you dislike about the product?
I liked everything about it it is so good
What problems is the product solving and how is that benefiting you?
A lot for problems