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    Aisera Agent Assist

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    Sold by: Aisera 
    Deployed on AWS
    Aisera Agent Assist Boost Agent Performance with Real-time Recommendations

    Overview

    Aisera Agent Assist elevates the support experience, boosting agent productivity and user satisfaction. With domain specific LLMs and AI Search capabilities, agents can use real-time conversational insights and search for information to provide personalized service for users. Aisera Assist also enables workflow and knowledge-base article draft generation to fill in knowledge gaps and improve service.

    Aisera uses AWS cloud computing and infrastructure to operate our SaaS offerings of AiseraGPT, AI Copilot, AI Voice Bot, AI Search and Aisera Assist

    Together with AWS, Aisera offers enterprise flexible deployment models that include hosted SaaS and private VPC

    Features:

    -Embedded AI Agent Assist -Intelligent knowledge article retrieval -Answer and case summary generation -Next Best Action recommendations

    Please email info@aisera.com  to discuss an AWS MP private offer

    Highlights

    • Reduce Support Costs
    • Optimize Agent Performance
    • Enhance Customer Satisfaction

    Details

    Sold by

    Delivery method

    Deployed on AWS

    Unlock automation with AI agent solutions

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    Pricing

    Aisera Agent Assist

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    Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    12-month contract (3)

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    Dimension
    Description
    Cost/12 months
    Up to 1000 users
    Priced per user. Up to 1000 users on 1 ticketing/knowledge system
    $1.00
    Up to 10000 users
    Priced per user. Up to 10000 users on 1 ticketing/knowledge system
    $1.00
    30 Day Free Trial
    30 day free trial up to 50 users. Priced per user.
    $0.00

    Vendor refund policy

    Please contact for refund policy.

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    Vendor terms and conditions

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    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Customer reviews

    Ratings and reviews

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    0 AWS reviews
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    142 external reviews
    Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
    Kshitij G.

    Aisera Review after long usage

    Reviewed on Aug 21, 2025
    Review provided by G2
    What do you like best about the product?
    I like how Aisera automates repetitive service desk requests across IT and HR. The AI can understand natural language pretty well and gives quick responses, which makes it easier for employees to get help without waiting on a support agent.
    What do you dislike about the product?
    The platform is powerful, but it takes some effort to set up and fine-tune for specific business needs. The initial configuration and training the AI to match our workflows needed extra time.
    What problems is the product solving and how is that benefiting you?
    Aisera is helping reduce repetitive IT and HR support requests by giving employees an AI-powered self-service option. Many common issues get resolved instantly without waiting for an agent, which saves time, lowers ticket volume, and improves overall productivity for both employees and support teams.
    Melissa G.

    AI Agent Platform

    Reviewed on Aug 14, 2025
    Review provided by G2
    What do you like best about the product?
    I like how you can save time and boost productivity by searching or modifying pre-built agent templates that help your team get started fast and see value in days, not months.
    What do you dislike about the product?
    As of now, I have no complaints about utilizing this platform.
    What problems is the product solving and how is that benefiting you?
    It helps retrieve information from any knowledge source with the ability to trigger actions concurrently for end-to-end task completion.
    Aditya A.

    Aisera Agentic AI: AI you can rely on.

    Reviewed on Aug 12, 2025
    Review provided by G2
    What do you like best about the product?
    What I like best about Aisera is how seamless it makes the whole support and service experience. It feels less like a traditional ticketing system and more like having a smart, always-available teammate who can handle the routine stuff instantly and still learn from every interaction. I admire how it blends AI with a real understanding of how people work—it’s not just about automating tasks, but making everyday work smoother and freeing people up to focus on the things that really matter.
    What do you dislike about the product?
    Honestly, Aisera is pretty powerful and does a lot with automation, but it’s not something you can just plug in and forget about. It takes a fair bit of setup and you’re constantly tweaking things to keep it working the way you want. Their customer support can be a bit slow, which is annoying when you hit a problem. Plus, the pricing feels a little murky — there are extra charges for things like setup or expanding to more teams, so it’s hard to know the real cost upfront. It’s a great tool if you’ve got complex needs, but it can feel like a lot to manage (and pay for).
    What problems is the product solving and how is that benefiting you?
    Aisera automates routine IT and support tasks, freeing a data analyst from constant interruptions. It quickly provides answers, documentation, and even code snippets, helping speed up Python development. With integrations and instant alerts, it reduces context switching and keeps workflows smooth. Overall, it makes coding and data analysis faster, easier, and more focused.
    Shubham S.

    Helps us handle support faster and better

    Reviewed on Aug 08, 2025
    Review provided by G2
    What do you like best about the product?
    It’s made a real difference in how quickly we can respond to requests. The virtual assistant understands most questions really well and points people to the right answers without involving the helpdesk every time. Integrations with tools we already use, like ServiceNow and Slack, were smooth, and the reporting gives us a good idea of where we can improve.
    What do you dislike about the product?
    Getting everything set up the way we wanted took more time than expected, and some of the advanced reports aren’t as easy to use as they could be. It’s also on the pricier side if you’re in a smaller company.
    What problems is the product solving and how is that benefiting you?
    Aisera is helping us handle repetitive IT support requests without always needing a human agent. Password resets, software access requests, and basic troubleshooting are resolved faster through the AI agent, which frees up our support team to focus on complex issues. This has reduced ticket backlog, improved response times, and made the overall experience smoother for end users.
    Saif B.

    Good use of AI for Automation

    Reviewed on Aug 06, 2025
    Review provided by G2
    What do you like best about the product?
    It is best of automation in IT
    It is best used for Workflow automation
    Also best for Enterprise automation
    What do you dislike about the product?
    Not ideal for smaller companies
    tedious to integrate
    Deep technical understanding to utilise it fully
    What problems is the product solving and how is that benefiting you?
    IT team are using it to resolve repetitive it automates L1 and L2 tickets
    Answers Hr related general question any time
    Very well handle FAQs of our customers
    View all reviews