Sold by: Automation Anywhere, Inc.
Deployed on AWS
Aisera was acquired by Automation Anywhere achieved Agentic AI, Generative AI and Conversational AI Competencies and transacts solely through Private Offer. The pricing is quoted based on software customization. Pricing stated in this listing is for reference only. Automation Anywhere is a leader in Agentic AI-powered process automation the company's platform is powered with specialized AI, generative AI and offers RPA, end-to-end process orchestration, and analytics, with a security and governance-first approach as one of the first 100 companies worldwide to earn ISO/IEC 42001:2023 certification, the international standard for responsible AI governance. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. Deployment Options: 1) Software as a service (SaaS) automation application that is centrally hosted and uniformly managed by AAI 2) Self Managed
4.4
Overview
Autonomous IT
AI for IT Service Desk Auto resolve requests by understanding intent, executing actions across enterprise systems, and validating outcomes.
Ticket and service management
Endpoint and end user services
File sharing and user lookups
User access and security management
Software access and management
Networking services
Email, Group & DL Access
Al for IT Operations (AIOps)
Predicts and resolves performance issues before users are impacted by identifying root cause and automating remediation.
Proactive incident detection & prevention
Incident clustering
Impact & root cause detection
Robust change risk advisory
Alert correlation and noise reduction
Unified visibility
Runbook execution
Al for ITSM Predict and prevent SLA breaches, manage change risks, and automate workflows from start to finish.
Knowledge management
Problem management
Asset management
Change management
Release management
Ticket classification
Ticket routing
Autonomous HR
Unlock the full potential of your HR team with agentic AI that delivers instant self-service across the enterprise through channels like Microsoft Teams, Slack, and Email. Connected to business applications like Workday and ADP, Automation Anywhere AI agents seamlessly deliver knowledge, answers, and actions in real time helping HR scale support without scaling costs, giving teams time back for higher value work, and boosting employee productivity with instant answers through 24 x 7 self service.
Highlights
- Autonomous IT enables instant self-service, automates service requests and remediation, reduces ticket volumes, and predicts and prevents major incidents, improving service reliability while lowering operational costs at scale.
- Autonomous IT resolves requests and tickets autonomously to eliminate SaaS tax ITSM license costs, and boosts agent productivity whilst freeing IT staff to focus on the escalated complex cases and enabling proactive incident detection, recommend next best actions, and automate remediation to boost efficiency.
- Autonomous HR handles more employee questions and requests as your workforce grows without adding HR staff, auto resolves 80% of requests, automates routine HR requests so HR teams can focus on employee relations, talent, and strategic work, and boosts employee productivity because employees get the answers and help, they need right away in the tools they already use.
Details
Sold by
Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Up to 1000 users | Priced per user. Up to 1000 users on 1 ticketing/knowledge system | $1.00 |
Up to 10000 users | Priced per user. Up to 10000 users on 1 ticketing/knowledge system | $1.00 |
30 Day Free Trial | 30 day free trial up to 50 users. Priced per user. | $0.00 |
Dimensions summary
This listing prices by user, and all plans connect to one ticketing or knowledge system. You pick a tier based on how many users you need to cover. The Up to 1000 users plan supports up to 1,000 users. The Up to 10000 users plan supports up to 10,000 users. The 30 Day Free Trial lets you test the product for 30 days with up to 50 users, also priced per user. The two paid tiers set a user ceiling, so your cost scales with the number of covered users.
Top-of-mind questions for buyers
A user is a person covered by the service on your connected ticketing or knowledge system. You are billed per covered user, not per ticket or request. Both paid tiers set a user ceiling, so you pay for each person included up to that limit.
The two paid tiers set different user ceilings. The Up to 1000 users plan covers up to 1,000 users. To support more, you move to the Up to 10000 users plan, which covers up to 10,000. This change is a plan selection, not an automatic overage charge.
Each paid tier connects to one ticketing or knowledge system. The service works with IT service management workflows, including incident, problem, and change management, plus self-service agents for employees. The user ceiling applies to that single connected system under your chosen plan.
www.automationanywhere.com
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
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Customer reviews
PRASHANT G.
User-Friendly and Easy to Adopt, with Great AI Features
Reviewed on Apr 21, 2026
Review provided by G2
What do you like best about the product?
Use of LLM Models and integration of the same in Multi Agent Mode
What do you dislike about the product?
Work on more in person support rather offline
What problems is the product solving and how is that benefiting you?
Aisera solves the problem of inefficient, manual and slow employee/customer support by providing an Agentic AI platform that automates resolutions rather than just answering questions.
Problems Aisera Solves:
1. High Vilume of Repetitive Tickets
2. Slow Mean Time to Resolution (MTTR)
3. 24/7 Support Demands
Key Benefits of Aisera:
1. Auto-Resolution of Tickets (65% - 80%)
2. Increased Productivity
3. Improved Employee/Customer Satisfaction (CSAT)
Problems Aisera Solves:
1. High Vilume of Repetitive Tickets
2. Slow Mean Time to Resolution (MTTR)
3. 24/7 Support Demands
Key Benefits of Aisera:
1. Auto-Resolution of Tickets (65% - 80%)
2. Increased Productivity
3. Improved Employee/Customer Satisfaction (CSAT)
sheetal m.
Robust and Smart AI Driven Support for Businesses, Despite the Complex Set up
Reviewed on Sep 23, 2025
Review provided by G2
What do you like best about the product?
Aisera is a fruitful AI driven approach that foster automation in both generative and conversational AI, to manage customer interactions
Aisera works great with popular solutions like Microsoft Teams, ServiceNow, among others
The tool has a remarkable self service functionality that helps employees and clients solve issues with human interactions
Aisera works great with popular solutions like Microsoft Teams, ServiceNow, among others
The tool has a remarkable self service functionality that helps employees and clients solve issues with human interactions
What do you dislike about the product?
Aisera is a technically solid approach that demands extensive and detailed fine tuning, which is complex and draining
To firms with financial problems, the cost for running Aisera is not too basic
To firms with financial problems, the cost for running Aisera is not too basic
What problems is the product solving and how is that benefiting you?
We use Aisera to automate tasks that occurs often and that requires customization to meet personalized needs
We get instant self service solutions from the app, without the hassle of human agent
The systematic automation ensure employees are constantly working towards other responsibilities other than the automated ones
The customer satisfaction levels have significantly improved due to timely
We get instant self service solutions from the app, without the hassle of human agent
The systematic automation ensure employees are constantly working towards other responsibilities other than the automated ones
The customer satisfaction levels have significantly improved due to timely
Jasmine A.
Great
Reviewed on Sep 16, 2025
Review provided by G2
What do you like best about the product?
I love the way it has a nice interfaces b
What do you dislike about the product?
I liked everything about it it is so good
What problems is the product solving and how is that benefiting you?
A lot for problems
Suchitra S.
AI Assistant That Works Wonder
Reviewed on Aug 25, 2025
Review provided by G2
What do you like best about the product?
I really appreciate how the automated ticket handling has taken a huge load off my plate—it saves me from doing the same repetitive tasks in ITSM every day. I also love that I can just type out an issue in plain language and the system understands me, which feels natural and saves time compared to filling out rigid forms. Once I got everything set up, the integration with ServiceNow and other help desk tools worked seamlessly and made my workflow so much smoother. On top of that, the analytics dashboard has been a game-changer for me. It lets me easily track ticket volume, resolution times, and even how well the AI is performing, which really helps me plan and improve processes. The customer support is also good.
What do you dislike about the product?
The onboarding process can feel a bit complex without dedicated technical resources, particularly for non-IT teams, but once everything is set up, it runs smoothly.
What problems is the product solving and how is that benefiting you?
Before Aisera, I spent hours every day handling routine IT tickets and repetitive FAQs. Now, a lot of that is automated, which frees up my time to focus on strategic improvements instead of just chasing ticket volumes. The insights it provides are also a big plus, they help me identify recurring issues and areas where automation can make an even bigger impact.
Kshitij G.
Aisera Review after long usage
Reviewed on Aug 21, 2025
Review provided by G2
What do you like best about the product?
I like how Aisera automates repetitive service desk requests across IT and HR. The AI can understand natural language pretty well and gives quick responses, which makes it easier for employees to get help without waiting on a support agent.
What do you dislike about the product?
The platform is powerful, but it takes some effort to set up and fine-tune for specific business needs. The initial configuration and training the AI to match our workflows needed extra time.
What problems is the product solving and how is that benefiting you?
Aisera is helping reduce repetitive IT and HR support requests by giving employees an AI-powered self-service option. Many common issues get resolved instantly without waiting for an agent, which saves time, lowers ticket volume, and improves overall productivity for both employees and support teams.