AWS Marketplace: Aisera Agent Assist

Overview

Aisera Agent Assist elevates the support experience, boosting agent productivity and user satisfaction. With domain specific LLMs and AI Search capabilities, agents can use real-time conversational insights and search for information to provide personalized service for users. Aisera Assist also enables workflow and knowledge-base article draft generation to fill in knowledge gaps and improve service.

Aisera uses AWS cloud computing and infrastructure to operate our SaaS offerings of AiseraGPT, AI Copilot, AI Voice Bot, AI Search and Aisera Assist

Together with AWS, Aisera offers enterprise flexible deployment models that include hosted SaaS and private VPC

Features:

-Embedded AI Agent Assist -Intelligent knowledge article retrieval -Answer and case summary generation -Next Best Action recommendations

Please email info@aisera.com to discuss an AWS MP private offer

Highlights

Reduce Support Costs
Optimize Agent Performance
Enhance Customer Satisfaction

Details

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Aisera

Features and programs

Financing for AWS Marketplace purchases

AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.

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Pricing

Aisera Agent Assist

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Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

12-month contract (3)

Info

Dimension	Description	Cost/12 months
Up to 1000 users	Priced per user. Up to 1000 users on 1 ticketing/knowledge system	$1.00
Up to 10000 users	Priced per user. Up to 10000 users on 1 ticketing/knowledge system	$1.00
30 Day Free Trial	30 day free trial up to 50 users. Priced per user.	$0.00

Vendor refund policy

Please contact for refund policy.

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Legal

Vendor terms and conditions

Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

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Usage information

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Delivery details

Software as a Service (SaaS)

SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

Resources

Vendor resources

Book a Demo

Aisera Agent Assist Webpage

Snowflake Case Study

Support

Vendor support

support@aisera.com

AWS infrastructure support

AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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Customer reviews

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Ratings and reviews

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118 external reviews

External reviews are sourced from G2 and are not included in the star rating for this product.

Logistics and Supply Chain

Tushar/Raksha/Aisera

Reviewed on Feb 13, 2025

Review provided by G2

What do you like best about the product?

My rating is an 8 as a result of the good communication and availability that Tushar and Raksha have displayed. If i were to grade Aisera without this component, my rating would not be as strong. The're first to respond and go above in beyond their work hours and likely responsiblites. That said, Aisera has presented some great self service options for our customers and package tracking options. They are flexible with changing flows and allow us the time to discuss and review impacts to those changes.

What do you dislike about the product?

There are a few things we would say are not to our liking with Aisera. Reliability is a concern, typically this involves break downs due to our volume and also updates. We should be able to decide when we push the updates out.

Process creation, as a growing company there were some processes that did not exist. Aisera needs to continue to enhance stress testing, building an internal QA team and identifying issues before OnTrac does.

Pricing, without getting too in depth, we are not on a good pricing model scaled to our business growth.

What problems is the product solving and how is that benefiting you?

The ability to handle mass interactions with self servicing tools

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Lakshmi S.

AiseraGPT

Reviewed on Feb 07, 2025

Review provided by G2

What do you like best about the product?

Good Customer Service Management Team.
CSM's are available throughout and educates the process/changes/upgrades accordingly.

What do you dislike about the product?

Aisera's Dashboard options simplification.

What problems is the product solving and how is that benefiting you?

Aisera ChatBot is capable of fetching knowledge from ITService portal thus helping users to find a solution for their issue

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Veronica E.

Aisera

Reviewed on Jan 10, 2025

Review provided by G2

What do you like best about the product?

Its a helpful tool for entrepreneurs like me.

What do you dislike about the product?

Nothing. I would love to recommend Aisera.

What problems is the product solving and how is that benefiting you?

Nothing. Its the best software to tests chatbots.

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Computer Software

Great platform

Reviewed on Dec 24, 2024

Review provided by G2

What do you like best about the product?

ease to use, and customer support has been good, there lot of number of features to use.

What do you dislike about the product?

nothing so far, all the features are good.

What problems is the product solving and how is that benefiting you?

making it use for users

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Monika k.

Aisera - AI driven platform

Reviewed on Dec 18, 2024

Review provided by G2

What do you like best about the product?

Aisera uses AI to deliver self - service solutions, such as chatbots and virtual agents that can effectively manage a wide range of consumer inquiries. this decreases reliance on human agents and saves operating expenses.
The platform offers consistent availability which is crucial for e-commerce enterprises who operate globally and have clients in several timezone.

What do you dislike about the product?

While the interface is simple, preparing Aisera for peak performance and training its AI models can be time- consuming

What problems is the product solving and how is that benefiting you?

Aisera is a strong solution for ecommerce organization aiming to improve customer service and streamline operations. while it takes careful setup and a strong training phase, its benefits in scalability, efficiency and cost saving make it a significant tool for mid sized to large e-commerce enterprises looking for growth and customer happiness.

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