CallMiner [Private Offer Only]
CallMinerReviews from AWS customer
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Great omnichannel analytics platform
What do you like best about the product?
I like that CallMiners products are so robust. In addition the team at CallMiner really listen to their clients and do a great job at implementing more robust options in the platform.
What do you dislike about the product?
When I was a newer analyst it was a lot to be able to grasp. Having the ability to segment off and restrict some areas for new analysts might help them learn faster.
What problems is the product solving and how is that benefiting you?
Reducing AHT, decreasing silence, identifying call flow issues, compliance managment, operational increases.
Great Features and Support
What do you like best about the product?
Eureka is extremely versatile and when used correctly can provide a wealth of information across multiple areas.
What do you dislike about the product?
There are so many ways Eureka can be used, it's sometimes daunting and difficult to figure out what to work on and the most effective way to tackle a problem. Customer Success Directors are as helpful as they can be, but if they are not familiar with your industry, they don't always know how to help you with your challenges.
What problems is the product solving and how is that benefiting you?
Eureka is being used to replace some of our manual QC testing as well as provide other feedback not looked at before like how much silence is on a call, showing wasted productivity in a different manner.
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