CallMiner [Private Offer Only]
CallMinerReviews from AWS customer
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First time user, initial experience
What do you like best about the product?
Predictive analytics appears to be a veryuseful tool.
What do you dislike about the product?
I have not seen any negative impacts to the product
What problems is the product solving and how is that benefiting you?
The ability to identify areas of improvement in customer interactions
The best to offer in speech analytics
What do you like best about the product?
CallMiner continues to be an industry leader, and one kf thr finest instances of deploying AI where its actually needed with high impact.
What do you dislike about the product?
Sometimes, the rate that these changes come causes some slight system instability. Usually it's resolved relatively quickly though.
What problems is the product solving and how is that benefiting you?
Extracting data from conversations and delivering insights to every area of the business
My experience at Listen 2023
What do you like best about the product?
As I continue to evaluate the market, I consistently come back to CallMiner as a leader in the space. The products seem to work well with each other and provide real value.
What do you dislike about the product?
I am yet to find something that I do not like about the product suite.
What problems is the product solving and how is that benefiting you?
We are a prospect at this point.
Callminer is the leader in this space and it shows. Top of the line in speech analytics.
What do you like best about the product?
The customizability. The ease of use for non-technical folks. The dedicated support team at callminer which can help with all sorts of questions and issues.
What do you dislike about the product?
As the giant in the space, Callminer is sometimes slow to adapt the newest technology in the industry. Recently it's been AI, though they've been making steps to address that.
What problems is the product solving and how is that benefiting you?
Many problems. We are solving for automation of QA, generating business insights, and modeling important behaviors (like sales).
Great insights for business decisions
What do you like best about the product?
The ability to extract insights from conversations to be able to identify trends and improve strategies
What do you dislike about the product?
Accuracy levels can improve to avoid the necessity of so many aliases
What problems is the product solving and how is that benefiting you?
Compliance and process adoption
The conference was informative, more so if the subjects are immediately applicable.
What do you like best about the product?
Sorting calls by criteria instead of having to do so manually.
What do you dislike about the product?
Althe disconnect between coach and analyze, particularly how you can open the transcript of a call in coach-find. And "begin evaluation" and do so in that call. but the same call in analyze doesnt have the evaluation option.
What problems is the product solving and how is that benefiting you?
Qa with a much smaller team and ability to identify patterns in agent behavior.
Long time CM customer
What do you like best about the product?
Too many to list, but automated quality monitoring and gaining insights not possible without CM
What do you dislike about the product?
No dislike but dashboards aren't the best
What problems is the product solving and how is that benefiting you?
Manual quality review, we've reduced our staff because of CM
Bassem cxperts
What do you like best about the product?
Capability to extract meaningful insights for our business and clients. Visibility into otherwise hidden parts of our business.
What do you dislike about the product?
Use cases for email channel are limited by lack of separation. Screen-recording product has open security concerns. AI summarization lacks flexibility for our use cases.
What problems is the product solving and how is that benefiting you?
Automated QA, being able to provide our clients with value-add analysis, reducing risk behaviors and targeting cross-functional financial opportunities.
Maximizing data analysis
What do you like best about the product?
I love all the QA features and the coaching features
What do you dislike about the product?
There isn't anything I don't like but I'm still new.
What problems is the product solving and how is that benefiting you?
QA more calls to increase efficiency and improve CX
Informative
What do you like best about the product?
Many different functions with information and learning sessions.
What do you dislike about the product?
Some of the workshop sessions being less than optimal.
What problems is the product solving and how is that benefiting you?
What information is being shared on calls that we don't have immediate access to without Callminer?
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