Breaks too often, unhelpful support, expensive
What do you like best about the product?
It usually works, nothing much to add here.
What do you dislike about the product?
Providers break very often. It takes weeks for support to resolve such issues.
It takes days for support to respond to urgent issues
Some API methods have ridiculous designs, e.g. updating the schema: you have to perform 7 API calls in a row to achieve a single change in the config.
There's no API versioning; requests and responses just get updated.
Pricing is extreme. Self-hosted solutions, for example, Airbyte, are identical in terns of setup and maintenance efforts, but you only pay for hosting.
Last, but not least, it's not fast at all.
What problems is the product solving and how is that benefiting you?
Data syncs from external providers
Very good experience
What do you like best about the product?
the ease of segments/audiences creations
What do you dislike about the product?
the documentation are not helpul most of the time.
What problems is the product solving and how is that benefiting you?
sending segments/audiences from our first party data on our marketing platforms.
Better targeting
Good integrations and easy to navigate
What do you like best about the product?
Audience hub is very user friendly and it makes life easier without having to use SQL
What do you dislike about the product?
Census does not have the best UI. also it could do with making the data fields searchable via typing rather than only being able to scroll.
What problems is the product solving and how is that benefiting you?
Ability to push data from entities into braze via synchs.
Census makes transferring data to our tools very easy and transparent
What do you like best about the product?
New data can easily be added and sync refined quickly without touching the data source.
What do you dislike about the product?
There isn't an easy way to export your syncs and document what data is being transferred where.
What problems is the product solving and how is that benefiting you?
Providing our customer-facing teams with data insights about our customers.
A stable and scalable solution that needs improvement with pricing
What is our primary use case?
Real-time streaming and SAP are the primary use cases of the solution.
What is most valuable?
The simplicity of the solution is its valuable feature.
What needs improvement?
The solution is very expensive. I would like to have a better integration of the solution with Azure.
For how long have I used the solution?
I have been using the solution for one year.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
It is a scalable solution that is recommended for only enterprise companies because small and medium companies do not have the expertise and money to run Fivetran.
How are customer service and support?
The technical support is good.
Which solution did I use previously and why did I switch?
Previously, we used ADA tester and the solution is easy to implement with Azure Cloud. It is easier than Fivetran. Fivetran on the other hand is good for real time.
How was the initial setup?
The solution is not easy to setup for a startup and SME but if an enterprise wants to do everything hands-on, it's okay for them. The deployment takes a couple of weeks to complete. Two people are needed for implementation.
What's my experience with pricing, setup cost, and licensing?
The licensing costs are extremely high for the usage of somebody who has one GB or two GB of usage per day for real-time traffic. There are many other players in the market which are similarly priced or competitively priced. On average per month, it used to come around 12,000-15,000 USD, which is very high.
What other advice do I have?
I rate the overall solution a seven out of ten.
Great App for us!
What do you like best about the product?
- Census makes it easy to integrate with other third party applications without your dev team having to spend cycles figuring out the best way to integrate
- It also gives your end-users the ability to go in and create their own filters on your core datasets, instead of created customized syncs/jobs for each person
- Finally, I also like that it means we can just sync relevant data to 3rd party apps, versus updating all users every day.
What do you dislike about the product?
- Keeping the app up to date and fresh is great, but feels a little odd that every time I log in it looks different / things are renamed / moved around - would be nicer to package these bigger changes into one versus the constant changing (also makes it tough for people to onboard since documentation is always out of date)
- With all the changes, things have been a little unstable lately, which is not ideal.
What problems is the product solving and how is that benefiting you?
- Census makes it easy to integrate with other third party applications without your dev team having to spend cycles figuring out the best way to integrate
- It also gives your end-users the ability to go in and create their own filters on your core datasets, instead of created customized syncs/jobs for each person
- Finally, I also like that it means we can just sync relevant data to 3rd party apps, versus updating all users every day.
Great tool for pushing data into SFDC.
What do you like best about the product?
The UI is very intuitive and Census Support is very helpful and responsive.
What do you dislike about the product?
It isn't a true ETL solution and I can't get too fancy with the update logic or push data from SFDC back to our DB.
What problems is the product solving and how is that benefiting you?
It allows us to push data from our DB into SFDC
easy to use tool
What do you like best about the product?
Really easy to set up - does not require a ton of technical knowledge at all. Transparent pricing at the time we used the tool.
What do you dislike about the product?
Didn't really have huge issues, any time we had small ones their team was always responsive
What problems is the product solving and how is that benefiting you?
Census enabled us to get information from our data warehouse to our CRM
Reliable connectors, responsive and helpful support
What do you like best about the product?
Connectors are reliable, and faults are resolved quickly by the team, who are responsive and communicative on Slack. Also love the destination field/column-based pricing, which works better for us than a row-based one.
What do you dislike about the product?
Wish that we could re-run multiple syncs at once (typically after fixing problems, or changing configurations)
What problems is the product solving and how is that benefiting you?
Teams need access to more information about customers and prospects within the tools they are using, e.g. CRM.
Great tool for integrating data in Salesforce!
What do you like best about the product?
Easy point-and-click to get started. All you need to do is know your data warehouse table and where that data should be updated in your SaaS tool. For us, all we want to do is sync some important fields in Salesforce. It could not be easier with Census!
What do you dislike about the product?
I wish there was a little bit more of a low-code environment to do more customization with our syncs. For instance, I don't love that Census always needs to be pointed to a table. It would be nice to be able to maintain some custom SQL that Census runs to push results to our SaaS tool.
What problems is the product solving and how is that benefiting you?
We would like to surface some important data calculated in our data warehouse in Salesforce. This tool allows us to easily accomplish this task. It saves us tons of engineering time to get important details and metrics in our SaaS tool where stakeholders can use it!