Fluent Order Management

I have experience working with Fluent Order Management for about four years with very important luxury clients. I am currently working with Fluent Order Management with a luxury client. I handle requests, development, configuration of the environment, and other responsibilities for this client.

Fluent Order Management has many important features, including the sourcing engine that is provided out of the box and can be customized. The really important point of Fluent Order Management is the customization of the framework. There are some out-of-the-box logics, but it is really easy to customize if you know Java.

There is a limitation in that you cannot customize the data model. If the entity order and entity fulfillment have certain attributes in the data model, you cannot add or remove something directly. You can customize the data model by adding a custom attribute, which is a workaround for this limitation.

If I could point to an area of improvement, it would be that Fluent Order Management lacks a native reporting tool. An OMS without a reporting tool is quite problematic. You cannot easily determine how many orders are blocked in a particular status for about thirty minutes or one hour. It is really hard to report on Fluent Order Management. You need to customize it, perhaps by creating some scripts, and reporting is not native to Fluent Order Management. There is no tool for reports included.

I have been using this solution for about four years.

I have not experienced stability issues. I worked with a big luxury customer that has many orders, and it is really rare to see a crash or downtime. The platform needs to be really stressed to have a downtime or crash.

Scalability is good. Fluent Order Management is a cloud-native platform, so it is really scalable. I do not see areas for improvement in this regard.

I have contacted customer service many times, and this is really not a good point. The support sometimes tries to not respond properly to requests. You need to follow up with them, which could be better.

I have sometimes used software such as Manhattan OMS or Miracle, but I think for efficiency and being user-friendly, Fluent Order Management is a better choice.

If you are familiar with software such as Postman or Insomnia, the initial setup is really easy because there is documentation that guides you step-by-step to set up the initial environment, the retailers, and related configurations. It is easy if you know Postman or Insomnia.

For deployment, you can have one person because it is an API-based deployment and is a really easy deployment with Fluent Order Management with zero downtime. One person is sufficient.

I do not know the pricing. With my role, I cannot see the invoice of Fluent Order Management with my company because I am an employee.

 I think this framework is really complete for an OMS. I do not think the framework needs a really big improvement because it is a new framework and is updated really frequently. About one or two months ago, they developed a native MCP server with claude. I gave this review an overall rating of eight out of ten.