What do you like best about the product?

Fluent provides businesses with the flexibility to easily customize their order management workflows according to their unique needs. Configuring workflows, automating processes, and setting up business rules is straightforward, ensuring the platform is adaptable to the unique business scenarios.

Another area to highlight is Fluent’s Omnichannel orchestration. It seamlessly manage orders and inventory across multiple channels. For our customer it's online, in-store, and a drop-ship network, Fluent's platform ensures consistent and efficient order orchestration for a superior omnichannel experience.

As a Consultant, Fluent also provides good support and has a team of experts who are always available. Their expert team helps our development team quickly resolve any issues or queries, minimizing disruptions and maximizing the platform's potential.

What do you dislike about the product?

While the platform's flexibility is an advantage, it may be overwhelming for businesses without dedicated resources or extensive technical expertise. The abundance of customization options can sometimes lead to confusion or difficulties in finding the right balance for some users.

What problems is the product solving and how is that benefiting you?

As a consultant implementing Fluent Order Management, I have witnessed the transformative impact it brings to businesses.
It has resulted in reduced customer service involvement, prevented overselling, and provided a centralized view of inventory for expanded sales channels. These benefits have led to streamlined operations, improved customer satisfaction, and the ability to confidently scale business activities.