Notion
NotionExternal reviews
10,023 reviews
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Notion: Easy, Versatile, and Indispensable
What do you like best about the product?
I like that Notion is very easy to use, especially with the shortcuts. In truth, it helps me communicate better. Additionally, the AI works really well.
What do you dislike about the product?
Perhaps sometimes I have problems with databases, but it's more that I need to train myself better. I'm used to Excel, so it's hard for me to adapt to Notion's databases.
What problems is the product solving and how is that benefiting you?
I use Notion as a second brain to take notes, record meetings, plan, and share presentations. It organizes my digital life, managing documents, outlines, and work guides.
Notion is a life saver
What do you like best about the product?
Notion allows us to have one central place to share valuable information and is a wonderful resource for the team.
What do you dislike about the product?
I like everything about Notion. It has helped us a lot.
What problems is the product solving and how is that benefiting you?
Notion has allows us to have a central place to house information. The team is able to access when needed.
AI-Powered Document Management with Room for Improvement
What do you like best about the product?
I find Notion incredibly helpful for creating a shared and searchable resource, which enhances how I locate information efficiently. The integration of Notion AI with our internal documents allows me to find answers quickly and accurately. Additionally, I appreciate the feature that lets me create public links to share data and resources with customers.
What do you dislike about the product?
I find it challenging to review and clean up all the data in the system.
What problems is the product solving and how is that benefiting you?
I use Notion to create a shared, searchable resource, and Notion AI helps me quickly and accurately find answers to questions.
Versatile Tool with a Somewhat Steep Learning Curve
What do you like best about the product?
I appreciate how Notion serves as a versatile tool, effectively organizing my personal and professional life, including tasks, projects, and knowledge management. The AI functionality and the variety of customizable blocks are particularly useful, enhancing my productivity by summarizing notes and allowing intuitive organization. I also enjoy how it seamlessly integrates with Google Suite, making it a comprehensive platform.
What do you dislike about the product?
I find it a bit daunting to get started with Notion due to the learning curve. When I first used it, setting up pages was a little difficult because of the wide range of options available, even with the templates. Initially, it felt intimidating as I had to become familiar with the building blocks of the platform. Additionally, I think the AI functionality could be more user-friendly if there were clearer guidance on how to use it effectively, with well-defined use cases presented to me.
What problems is the product solving and how is that benefiting you?
I use Notion as a versatile tool to organize my life, serving as a central hub for tasks, projects, and knowledge, making my workflow efficient and comprehensive.
Powerful Organization, Daunting Setup
What do you like best about the product?
I love the organization that Notion offers, keeping everything in one place which is very helpful. The use of AI features helps me get through my work efficiently. I also like how Notion can incorporate different elements like calendars and mail, which enhances its functionality.
What do you dislike about the product?
I found the setup process of Notion to be quite challenging. It took me a considerable amount of time to get accustomed to it and to figure out what I wanted to achieve using this tool. I had to resort to watching a lot of tutorial videos and engage in troubleshooting to find solutions to the issues I was facing. Despite considering myself technically savvy, I would not describe the onboarding process as straightforward. The introductory phase felt somewhat daunting and overwhelming, which could be intimidating, especially for new users.
What problems is the product solving and how is that benefiting you?
I find Notion keeps all my work in one place, improving my organization and structuring tasks with various integrations like calendar and mail.
Everyday essential Platform
What do you like best about the product?
I use this platform everyday, with the customisation and ability to review and write new pages it has become an essential tool in my workplace for everyone
What do you dislike about the product?
I have yet to find any issues I dislike in Notion
What problems is the product solving and how is that benefiting you?
It has become a one stop database for all we need, hosting information pages for every teram and department maining i can easily find what i need to progress my work
Great! Using AI in the right ways to boost the UX
What do you like best about the product?
The feature that allows you to ask any question about the content in your workspace. Saves a lot of time from looking around.
What do you dislike about the product?
I find the process of creating tables quite challenging. Also the discoverability of how to do certain tasks is a bit challenging.
What problems is the product solving and how is that benefiting you?
Finding answers to questions I have about my business. It's been really helpful for onboarding
Excellent platform to administer all yout company's resources.
What do you like best about the product?
It is a dynamic and easy-to-use resource that allows you to create knowledge centers for your company.
What do you dislike about the product?
It can be intimidating starting from scratch. Nothing the AI or tutorials can't help you with.
What problems is the product solving and how is that benefiting you?
A one stop resource for company knowledge.
Beware: Notion Can and Will Block Access to Your Data
What do you like best about the product?
Great for tech-savvy users who like to build their own solutions. Customizable.
What do you dislike about the product?
Notion has the single worst customer policies I’ve ever experienced from a software company. I didn’t renew my annual subscription because I wanted to downgrade back to the free plan—a perfectly reasonable request. Instead of honoring that, Notion completely locked me out of my own account. I couldn’t even view my workspaces, despite the fact that I had already paid for over a year of service.
For context: I used Notion every single day for both my work and personal life. It was my central hub. When I asked if they could simply switch me to a monthly plan (which I was willing to pay for), their support team flat-out refused. They were rigid, dismissive, and offered zero real solutions. Their so-called “export” option is a joke—you just get a giant, unorganized dump of images and markdown files that are practically useless.
It would be one thing if Notion restricted me from creating new notes until I paid. Fine. But to lock away all of my existing data—the very data I created while paying them—is predatory and inexcusable. This is not just bad customer service; it’s a hostage situation for your information.
Notion’s product itself is good, but their policies make it a complete nonstarter. No tool, no matter how polished, is worth the risk of having your data held hostage by an inflexible company that refuses to work with paying customers. There are plenty of alternatives out there that respect their users far more. Save yourself the regret—go with literally any other option.
For context: I used Notion every single day for both my work and personal life. It was my central hub. When I asked if they could simply switch me to a monthly plan (which I was willing to pay for), their support team flat-out refused. They were rigid, dismissive, and offered zero real solutions. Their so-called “export” option is a joke—you just get a giant, unorganized dump of images and markdown files that are practically useless.
It would be one thing if Notion restricted me from creating new notes until I paid. Fine. But to lock away all of my existing data—the very data I created while paying them—is predatory and inexcusable. This is not just bad customer service; it’s a hostage situation for your information.
Notion’s product itself is good, but their policies make it a complete nonstarter. No tool, no matter how polished, is worth the risk of having your data held hostage by an inflexible company that refuses to work with paying customers. There are plenty of alternatives out there that respect their users far more. Save yourself the regret—go with literally any other option.
What problems is the product solving and how is that benefiting you?
Organizing many notes across many different situations. Keeping lists organized.
Best for docs and team collaboration
What do you like best about the product?
I like how Notion combines docs, tasks, and wikis in a single space. It’s easy to create test strategy pages, maintain checklists, and link related dashboards. The templates save time, and the search makes it quick to find older test cases or sprint notes.
What do you dislike about the product?
I’ve noticed that once a page gets really packed with embeds, it tends to drag a bit before everything shows up.
What problems is the product solving and how is that benefiting you?
I use Notion to maintain test plans, track flaky test investigations, and document automation frameworks. Earlier, our knowledge was scattered across Google Docs and spreadsheets, making it harder to keep things updated. Now, everything is centralized and linked, which improves collaboration with developers and product managers. It’s also helped during onboarding, new testers can go through past retros, setups, and guidelines in one place instead of chasing multiple links.
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