What do you like best about the product?

As a leader in Customer Services and Support, I’m thrilled with the customer-centric vision DevRev embodies. The platform is ideal for overseeing support tickets, platform incidents, and customer-driven change requests, all through a streamlined, intuitive interface. It’s easy to navigate and provides the insights leaders need to stay on top of a high volume of critical work items.

Our onboarding experience with DevRev has been exceptional. Their team initially developed the customizations we needed to get up and running quickly, adapting the platform to our requirements. Now, they’re advancing toward a self-service model that empowers my teams to iterate faster and deliver even better experiences to our customers. This evolution is enabling smoother workflows and more agility in meeting customer needs.

The platform has become indispensable in aligning our teams around customer needs. DevRev has also enabled closer collaboration between our support and engineering teams, which has been particularly impactful in managing customer-facing incidents. Its flexibility allows us to adapt as needs evolve. For any leader committed to operational excellence and a customer-first approach, DevRev is a fantastic solution.

What do you dislike about the product?

Some of the platform’s features are still maturing, which can occasionally create workflow limitations. That said, the DevRev team has been highly responsive to feedback, and we’ve seen steady improvements that enhance usability and functionality.

What problems is the product solving and how is that benefiting you?

DevRev is helping us bridge the gap between our support and engineering teams, bringing both closer to the customer. This alignment has been invaluable for managing customer-impacting incidents quickly and effectively. With DevRev, we’re also able to track support tickets, platform incidents, and customer-driven change requests in one unified system, which has streamlined our workflows and improved response times. The platform’s customization options and evolving self-service model empower our teams to iterate faster, delivering a better overall experience to our customers.