Computer by DevRev
DevRevReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
197 reviews
from
External reviews are not included in the AWS star rating for the product.
Dev Rev: Feature-Rich and a Pleasure to Work With
What do you like best about the product?
Dev Rev have multiple feature and nice to work
What do you dislike about the product?
All is fine and there were nothing anything regarding dislike
What problems is the product solving and how is that benefiting you?
Easier to work
DevRev Keeps All Request Details in One Place
What do you like best about the product?
What I find most helpful is that when some information is missing from a request, I can go into DevRev and check all the details in one place.
What do you dislike about the product?
Nothing to add so far, since it meets my expectations.
What problems is the product solving and how is that benefiting you?
As an onboarding specialist, I don’t have direct conversations with the client. So if any information is missing, I simply review the conversation in DevRev to confirm the details and ensure everything is accurate.
Powerful Customer Cohorting and Behavior Filters for Deeper Insights
What do you like best about the product?
Customer cohorting - The ability to put in specific types of filters of customer behaviour which we can then use to view the recordings
What do you dislike about the product?
As a beginner, it is difficult to navigate.
What problems is the product solving and how is that benefiting you?
It is extremely helpful in identifying edge cases which are causing errors which are nearly impossible to find through data alone
Powerful Traceability, Though Weighed Down by Complex Onboarding
What do you like best about the product?
In product management, the biggest bottleneck isn't usually a lack of ideas, but a lack of cross-functional alignment. DevRev's standout value is how it actively breaks down the traditional silos separating support, product, and engineering. Instead of spending hours stitching together context across disparate tools, DevRev creates a unified environment where customer conversations, support tickets, and product signals are natively linked. This shared reality significantly reduces engineering turnaround times and prevents the strategic drift that often happens when teams operate in isolation.
From a tactical standpoint, the platform's traceability is exceptional. When managing complex roadmaps, being able to track a granular customer pain point all the way through to an executed feature or architectural fix makes sprint prioritization far more grounded. It shifts the conversation from subjective opinions to data driven customer impact. Many legacy platforms promise this level of end-to-end visibility, but DevRev is one of the few that actually executes it effectively at the data-model level.
However, implementing this level of structural shift comes with real friction. This is absolutely not a plug-and-play solution; initial onboarding requires serious effort. For teams migrating from traditional, linear ticketing systems, DevRev’s workflow and data model take time to internalize. While the UI is clean, it isn't always intuitive, and building out complex, real-world custom integrations often requires frustrating workarounds. Furthermore, their AI capabilities lack the reliability needed for daily use, and performance can take a noticeable hit when querying heavily linked, large-scale datasets.
Ultimately, DevRev is a highly potent platform that demands a corresponding investment in setup and change management. The ROI curve is positive, but you have to be willing to do the heavy lifting upfront. If your organization is struggling to tie customer feedback directly to engineering execution and you are willing to push through the initial adoption hurdles, the platform delivers tangible value. It is an investment in process maturity rather than just a simple software purchase.
From a tactical standpoint, the platform's traceability is exceptional. When managing complex roadmaps, being able to track a granular customer pain point all the way through to an executed feature or architectural fix makes sprint prioritization far more grounded. It shifts the conversation from subjective opinions to data driven customer impact. Many legacy platforms promise this level of end-to-end visibility, but DevRev is one of the few that actually executes it effectively at the data-model level.
However, implementing this level of structural shift comes with real friction. This is absolutely not a plug-and-play solution; initial onboarding requires serious effort. For teams migrating from traditional, linear ticketing systems, DevRev’s workflow and data model take time to internalize. While the UI is clean, it isn't always intuitive, and building out complex, real-world custom integrations often requires frustrating workarounds. Furthermore, their AI capabilities lack the reliability needed for daily use, and performance can take a noticeable hit when querying heavily linked, large-scale datasets.
Ultimately, DevRev is a highly potent platform that demands a corresponding investment in setup and change management. The ROI curve is positive, but you have to be willing to do the heavy lifting upfront. If your organization is struggling to tie customer feedback directly to engineering execution and you are willing to push through the initial adoption hurdles, the platform delivers tangible value. It is an investment in process maturity rather than just a simple software purchase.
What do you dislike about the product?
The primary drawback is the steep adoption curve; this is definitely not a plug-and-play solution. For teams migrating from legacy ticketing systems, DevRev’s underlying data model requires a significant paradigm shift, and the UI can feel unintuitive during the initial onboarding phase. From a technical standpoint, certain areas still need maturity. Complex custom integrations frequently require frustrating workarounds rather than native support. Additionally, performance can lag noticeably when querying large-scale, heavily linked datasets, and the platform's AI features currently lack the stability required to be useful in daily operations.
What problems is the product solving and how is that benefiting you?
Operating in the enterprise fintech space, specifically managing complex LOS journeys, our biggest operational bottleneck was the disconnect between customer-facing support and engineering execution. Tracking the product impact of major structural shifts such as migrating from a monolithic to a microservices architecture used to be highly fragmented across disparate tools.
DevRev solves this by creating a unified thread from initial customer friction straight to the engineering sprint. For example, when we recently had to mandate a change in our system architecture to support multiple document identifiers per KYC type (shifting from a restricted 1:1 to a 1:M relationship), DevRev allowed us to seamlessly link the upstream compliance requirements and customer requests directly to the active development tickets.
The primary benefit is drastically improved cross-functional alignment. It has significantly reduced our engineering turnaround time on critical updates and ensures our roadmap prioritization is anchored in traceable, real-world user impact rather than siloed assumptions.
DevRev solves this by creating a unified thread from initial customer friction straight to the engineering sprint. For example, when we recently had to mandate a change in our system architecture to support multiple document identifiers per KYC type (shifting from a restricted 1:1 to a 1:M relationship), DevRev allowed us to seamlessly link the upstream compliance requirements and customer requests directly to the active development tickets.
The primary benefit is drastically improved cross-functional alignment. It has significantly reduced our engineering turnaround time on critical updates and ensures our roadmap prioritization is anchored in traceable, real-world user impact rather than siloed assumptions.
Strong Automation Enhances Customer Management
What do you like best about the product?
I like DevRev's strong automation capabilities without being rigid, which allows us to set up rules to auto-route cases like payment failures or profile issues. The unified customer context is incredibly valuable because one view shows past cases, which cuts down a lot of back and forth and guesswork. I also find the initial setup to be moderately easy, and as an agent, it feels smooth and helps handle tickets quickly.
What do you dislike about the product?
One thing I was frustrated about DevRev is at least it logs out 3 to 4 times due to browser-related issues. These include too many tabs or heavy usage, cached data/cookies getting corrupted, unsupported or outdated browsers, and VPN or network restrictions.
What problems is the product solving and how is that benefiting you?
I use DevRev to manage customer cases like payment issues efficiently with automation and unified context, reducing back and forth and guesswork.
Centralized Tickets and AI Insights—Solid, But Needs More Differentiation
What do you like best about the product?
Centralizing customer support tickets and product feedback in one system so nothing slips through silos.
Linking feature requests and bug reports directly to engineering sprints and roadmaps.
Using AI‑driven analytics and conversational tools to get faster insights and automate routine tasks across teams.
Linking feature requests and bug reports directly to engineering sprints and roadmaps.
Using AI‑driven analytics and conversational tools to get faster insights and automate routine tasks across teams.
What do you dislike about the product?
Centralizing customer support tickets and product feedback in one system so nothing slips through silos.
Linking feature requests and bug reports directly to engineering sprints and roadmaps.
Using AI‑driven analytics and conversational tools to get faster insights and automate routine tasks across teams.
Linking feature requests and bug reports directly to engineering sprints and roadmaps.
Using AI‑driven analytics and conversational tools to get faster insights and automate routine tasks across teams.
What problems is the product solving and how is that benefiting you?
Centralizing customer support tickets and product feedback in one system so nothing slips through silos.
Linking feature requests and bug reports directly to engineering sprints and roadmaps.
Using AI‑driven analytics and conversational tools to get faster insights and automate routine tasks across teams.
Linking feature requests and bug reports directly to engineering sprints and roadmaps.
Using AI‑driven analytics and conversational tools to get faster insights and automate routine tasks across teams.
Efficient Task Management with Minor Navigation Hiccups
What do you like best about the product?
I like DevRev for its easy task tracking and assignment capabilities. It's great because you can create tasks quickly, and the assignment history feature is super helpful. It assists in tracking which user played which part and helps in deciding ownership. The transition to DevRev was smooth for our team, which made things easier. We switched from Jira for financial reasons, and I'm glad we made the change.
What do you dislike about the product?
Navigation should be fast and sometimes the site crashes.
What problems is the product solving and how is that benefiting you?
DevRev makes it easy to track task ownership and user responsibility, helping with assignment history and ownership decisions.
Easy Ticketing, But Needs Faster, More Responsive Performance
What do you like best about the product?
Creating tickets is very easy. We can filter the tabs as per our convenience, and reports can be downloaded in no time.
What do you dislike about the product?
I like the way it works and refreshes automatically while I’m using it, but I wish it ran a bit faster and felt more responsive.
What problems is the product solving and how is that benefiting you?
It helps me communicate with customers via email. However, there used to be an option to edit emails after sending, and later it was disabled. Please enable that option again.
Unified Troubleshooting but Overpriced
What do you like best about the product?
I use DevRev to track app usage, troubleshoot issues, and connect support with engineering, which really helps in understanding and closing issues. I love that DevRev provides a unified view of all actions users perform, which aids in troubleshooting and monitoring issues effectively. The most liked module for me is 'support to developer,' which is crucial for customer-facing applications. When a customer reports an issue, DevRev helps by providing a unified view of all customer session replays, allowing for faster debugging. Also, the initial setup was very easy and straightforward.
What do you dislike about the product?
I'm not a fan of the pricing model. It used to be decent, but now it's based on user sessions, which doesn't work for us. There are free tools in the market doing the same job without any session capping, making them cost free.
What problems is the product solving and how is that benefiting you?
I use DevRev for tracking app usage, troubleshooting, and connecting support to engineering for faster issue resolution with a unified customer view.
Decent CRM Solution but Faces Stability Issues
What do you like best about the product?
I appreciate that DevRev provides a one-stop solution for everything I need. I really like the user-interface, which makes my experience smoother and more enjoyable. I also find the search feature valuable.
What do you dislike about the product?
It takes time to load the tickets and sometimes logs out by itself. The initial setup isn't easy.
What problems is the product solving and how is that benefiting you?
DevRev provides a one-stop solution for everything.
showing 1 - 10