DevRev Product-Led Support
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Must have tool to drive digital transformation
What do you like best about the product?
Its dashboard, heatmaps, session replay, and the funnel analysis has information to see how users are interacting with new features and find ways to improve our app.
What do you dislike about the product?
There are many features missing like surveys and NPS. However, current features do a great job to understand digital experience.
What problems is the product solving and how is that benefiting you?
Oru digital transformation goals need constant innovation and app updates. It is not possible to see how we are improving the app without looking at UserExperior.
Best digital experience monitoring solution for PMs
What do you like best about the product?
The most useful solution for us on UserExperior is to look at conversion bottlenecks and understand what design issues and errors caused users to dropoff from the journeys.
What do you dislike about the product?
The downside is a lack of features on business transaction solutions is not built in to understand how errors affect our core business metrics. If business impact analysis is brought onto UserExperior it will be a game changer.
What problems is the product solving and how is that benefiting you?
We are looking at conversion data, monitoring user behaviour, validating design, and improving our metrics on a regular basis.
Great tool for resolving user issues faster
What do you like best about the product?
The session replay feature with issues allows our support team to get a first-hand experience of
user complaints. We can get more information from vague feedback simply by looking into
UserExperior data.
user complaints. We can get more information from vague feedback simply by looking into
UserExperior data.
What do you dislike about the product?
I would love UserExperior even more if they improved the bland looking UI and added more
features like NPS and surveys.
features like NPS and surveys.
What problems is the product solving and how is that benefiting you?
We are solving conversions, UI design, technical issues, and user support. I think all those have
gotten faster since we started using UserExperior.
gotten faster since we started using UserExperior.
Simple to troubleshoot for drop-offs
What do you like best about the product?
My team could accurately spot the functional and performance issues behind the drop-offs.
What do you dislike about the product?
UserExperior lacks integrations with a few tools we use. It would be great if they were available
out of the box.
out of the box.
What problems is the product solving and how is that benefiting you?
We are primarily solving for conversion optimization. Resolutions for glitches are faster since we
could accurately spot what’s going wrong on the app.
could accurately spot what’s going wrong on the app.
Simplify Growth
What do you like best about the product?
Amazing to see visual data for our funnels. Crashes, API slow down, etc data can be correlated
with conversions.
with conversions.
What do you dislike about the product?
A turnkey solution in my opinion would have been better. We could integrate data on
UserExperior without the hassle of integrating the SDK. However, the current setup isn’t a deal
breaker.
UserExperior without the hassle of integrating the SDK. However, the current setup isn’t a deal
breaker.
What problems is the product solving and how is that benefiting you?
Indepth insight on conversions and capabilities for customer support. These two are what we
are mostly solving using UserExperior.
are mostly solving using UserExperior.
Instant troubleshooting
What do you like best about the product?
Application issues are surfaced with root cause analysis done using logs and session replay.
What do you dislike about the product?
UserExperior can have better UI and more integrations with tools like Sentry and DataDog, and deeper integration with Crashlytics.
What problems is the product solving and how is that benefiting you?
Our support team raises tickets that we need to resolve quickly. Our team uses UserExperior to replay user issues and troubleshoot the user complaint. Hence, it is faster to troubleshoot.
User Experior Feedback
What do you like best about the product?
Dashboard with the bifurcation of issues,logs of problems are provided, Heat Map Analysis wherein we can find out Heavy interactions with the screen
What do you dislike about the product?
If option is provided on Dashboard screen for drop off rates from one App version to another version with screen/page names and with recordings
What problems is the product solving and how is that benefiting you?
User Experior is solving issues of an Application from customer point of view and this is benefiting us to improve customer experience with help of User Experior data
Effortless digital experience troubleshooting
What do you like best about the product?
User complaints for the app can be easily analyzed with UserExperior. It saves time and effort in asking users what went wrong.
What do you dislike about the product?
Haven't found any downside in using UserExperior.
What problems is the product solving and how is that benefiting you?
We are troubleshooting user complaints. It is easier and faster to replicate user complaints. The need to ask users to detail their complaints has reduced.
Great tool for digital experience monitoring
What do you like best about the product?
Having the capability to see user behavior and keep a check on anything that is affecting user experience. When something unexpected happens, we can see it right away instead of reproducing it.
What do you dislike about the product?
I would like to see more product metrics UserExperior. It can have a deeper integration with Firebase or BigQuery to pull data for more exhaustive analytical capabilities.
What problems is the product solving and how is that benefiting you?
Identifying user behavior, troubleshooting for user complaints, UI/UX research, etc helps us address digital experience problems on our app.
The most comprehensive analysis Tool - A must have for explicit user analysis and behaviour
What do you like best about the product?
1. The detailed Interaction analysis for actions, unresponsiveness and crashes.
2. Recordings for every funnel session - helps to understand what issue the user is experiencing.
3. Great and helpful customer support.
2. Recordings for every funnel session - helps to understand what issue the user is experiencing.
3. Great and helpful customer support.
What do you dislike about the product?
The dashboard can be made a bit more interactive with more filters added.
What problems is the product solving and how is that benefiting you?
We used this app to analyze user behavior on different screens. It helped to get a better understanding of crashes and bugs by giving detailed insights. It also helped us to understand user behavior and what feature gets the most attention. This in turn helped us to increase our revenue by a significant amount with more than 90 percent customer retention.
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