Computer by DevRev
DevRevReviews from AWS customer
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Intuitive Support and Efficient Issue Management
What do you like best about the product?
I use DevRev for routing product support issues and maintaining a knowledge base for our product. I love how easy it is to manage product support issues and debug since the DevRev bot also helps us solve and categorize the issues. I really appreciate the support from them, it was particularly helpful during the initial setup which took some time, but their team was available to assist us. I also like raising tickets via Slack and the DevRev plug on the product because it's easy to use and intuitive.
What do you dislike about the product?
The UI is a little complex. It should be more intuitive and easy to use.
What problems is the product solving and how is that benefiting you?
DevRev helps manage product support issues efficiently, with its bot categorizing and solving problems. Raising tickets is easy with Slack and DevRev plug-in.
Intuitive, Efficient, but Needs Stability Improvements
What do you like best about the product?
I have been using DevRev to handle data from customers, and it's been a really smooth experience so far. I love the clean and intuitive UI, which makes it easy to review a high volume of data. Performance-wise, it works without lag and glitches, which is a plus during busy hours. I like that it helps me to classify privacy and non-privacy tickets by adding filters, making my work easy. I also appreciate that we can download tickets in CSV and JSON formats. Setting it up was super easy, too.
What do you dislike about the product?
Sometimes it crashes while solving tickets. DevRev sometimes gets stopped, which makes me have to sign in again to go back to the app.
What problems is the product solving and how is that benefiting you?
I use DevRev to classify privacy tickets, making my work easier. Its smooth UI and filters help review high volumes of data without lag, and I can download tickets in CSV and JSON formats for easy tracking.
Efficient Case Management, Needs UI Update
What do you like best about the product?
I like the specific app in DevRev and the dashboards created. They help with the complete email summary and make it easy to find the status of all the tickets with just a few simple words. I find creating dashboards and preparing RCA valuable for sharing overviews with my team.
What do you dislike about the product?
The UI can be improved more, as it looks a bit old type view. Also, the initial setup was hard as it's a completely new platform.
What problems is the product solving and how is that benefiting you?
I use DevRev for handling customer escalations, tracking cases, and resolutions. It helps with complete email summaries and quickly finding the status of tickets. The app and dashboards are great for creating dashboards, preparing RCA, and sharing overviews with my team.
AI-Powered Efficiency with Room for Improvement
What do you like best about the product?
I use DevRev for merchant support and particularly like its easy interface that makes seeing tickets and responding to merchants straightforward by providing an overview of all tickets in one dashboard. I also appreciate the AI assistance, which enhances responses and eliminates agent or typographical errors, making responses more professional. Additionally, the dynamic dashboards are valuable because they allow me to easily track and monitor team performance.
What do you dislike about the product?
DevRev works well overall, but there are areas for improvement. The UI can sometimes feel a bit complex and overwhelming, especially for new users. Performance can lag when handling large databases and multiple workflows. Integrations with other tools could be smoother and more flexible. Additionally, better documentation and onboarding resources would make it easier to get started and fully utilize all features. The initial setup was manageable but not entirely straightforward, with a noticeable learning curve and some parts feeling complex, requiring technical expertise.
What problems is the product solving and how is that benefiting you?
I use DevRev for merchant support across multiple channels. It solves ticket management by providing an easy interface and unified dashboard. The AI assistance enhances merchant responses, eliminating agent errors, while dynamic dashboards help monitor team performance effectively.
User-Friendly CRM That’s Very Useful
What do you like best about the product?
The interface is user-friendly, and I find it very useful as a CRM tool.
What do you dislike about the product?
Sometimes it lags a lot. The latency issue is frequent.
What problems is the product solving and how is that benefiting you?
It helps me communicate with customers and keep track of issues and ongoing conversations.
DevRev: Powerful AI-Driven Customer Engagement Tool
What do you like best about the product?
I really find DevRev to be incredible, as it has greatly helped me share our excellent customer support with clients. Their AI system is really beneficial, assisting me in adding more features and improving productivity with strong responses. It's one of the best tools I've used for engaging with customers, allowing me to quickly answer customer queries and collaborate seamlessly. The AI also helps me by indicating grammar issues, which is fantastic for non-native English speakers and even assists in translating customer queries into different languages. DevRev provides more options for engaging clearly with customers and delivering the best responses, whether through mail or chat via the TabApp chatbot, making it excellent support. Their application features are deep and extensive, empowering my productivity with customer satisfaction and trust. The setup experience with DevRev was easy and convenient, with support options and a helpful button to learn quick options, making the AI easy to start using.
What do you dislike about the product?
I believe there are two more options that can be improved in your budget. That is opening a link options because many times, when I'm just opening the link option, that doesn't work. The lever option that's supposed to be very quick.
What problems is the product solving and how is that benefiting you?
DevRev's AI boosts productivity by quickly addressing customer queries and enhancing collaboration through emails. It flags grammar issues for non-native speakers and translates queries, facilitating seamless customer engagement and trust.
Simple UI, but cluttered navigation and limited customer emailing
What do you like best about the product?
Only upside to working with Devrev is that the user interface is simple to manage.
What do you dislike about the product?
You can't email all of our the customers without them having a Devrev profile, The UI feels difficult to navigate with all of the visual clutter.
What problems is the product solving and how is that benefiting you?
Devrev is making my job as a tech support agent more difficult, we can't even use this app for all of our business processes
Easy to Use Compared to Jira
What do you like best about the product?
easy to use as campare to other tools like jira
What do you dislike about the product?
For me, it can be difficult to navigate to certain things, but I usually stick to a specific dashboard, so it isn’t a big issue for me.
What problems is the product solving and how is that benefiting you?
Streamlining our product life cycle.
Flexible Workflows and Crons with a Responsive Support Team
What do you like best about the product?
Flexibility, workflows (especially code blocks and crons - we can replace AWS Lambda!) Support team
What do you dislike about the product?
Sometimes the product feels a bit "raw," but every issue I’ve reported has been fixed quickly.
What problems is the product solving and how is that benefiting you?
Automation, AI implementation, Support enhancement
Efficient Feedback Loop, Needs Customization Tweaks
What do you like best about the product?
I use DevRev for tracking issues, which helps us avoid scattered communication and missed updates. I like the support, product, and engineering aspects because they create a seamless feedback loop.
What do you dislike about the product?
At times, customization and reporting capabilities feel a bit more limited.
What problems is the product solving and how is that benefiting you?
I use DevRev to track issues, helping avoid scattered communication and missed updates. It creates a seamless feedback loop with support, product, and engineering.
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