The main use case for Abnormal Security is as a spam filter and for mail hygiene. This use case is for the finance industry.
Abnormal - Cloud Email Security
Abnormal SecurityReviews from AWS customer
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Effortless Implementation and Seamless User Experience
What do you like best about the product?
It may be the only software we have ever implemented that did not cause disruption. So easy.
What do you dislike about the product?
Nothing really. A simple email to let users understand they have a promotion inbox that they can easily train by dragging and dropping.
What problems is the product solving and how is that benefiting you?
Stopping so many phishing attempts from ever reaching the end user.
Effortless Email Filtering, High Effectiveness
What do you like best about the product?
I love how effective Abnormal AI is in filtering emails, accurately catching phishing attempts and filtering spam, which makes my email experience safer and more efficient. Additionally, I appreciate the ease of use of the platform, which simplifies my workflow and makes it accessible without a steep learning curve. Abnormal AI's cost-effectiveness and high level of performance were key factors in my decision to switch from Cisco. The initial setup was very easy, allowing me to integrate the platform seamlessly into my existing systems. Consequently, I am extremely satisfied with Abnormal AI, so much so that I would rate my willingness to recommend it to a friend or colleague a ten out of ten.
What do you dislike about the product?
I have no complaints
What problems is the product solving and how is that benefiting you?
I use Abnormal AI for email filtering, effectively catching phishing attempts and filtering spam, which simplifies email management.
Effortless Email Security with Abnormal AI
What do you like best about the product?
I am genuinely impressed by how accurately Abnormal AI detects threats, ensuring that it doesn't mistakenly block legitimate emails. This precision means we don't waste any time managing email queues or dealing with false positives that require manual release, as we often did with traditional email security gateways like Mimecast. Managing email risk is now much easier, and the switch from Mimecast, which failed to reliably block malicious emails, was long overdue. The setup process for Abnormal AI was effortlessly easy, adding to the smooth transition. The effectiveness of Abnormal AI in protecting our emails and Microsoft Teams messages, along with its ability to detect unauthorized use of our accounts, is exceptional. I feel confident in our security posture management and greymail filtering with Abnormal AI's help, significantly reducing the risk associated with our M365 platform's configuration.
What do you dislike about the product?
I find the user interface of Abnormal AI could be more responsive. Improvements in cloud resilience are needed, especially after the recent outage. Additionally, further integration into M365 email for a single view of all message tracking would be beneficial, although I acknowledge this may not be easy to implement.
What problems is the product solving and how is that benefiting you?
I use Abnormal AI to enhance email and message security, effectively blocking malicious emails and unauthorized account use. It reduces false positives and eliminates the need for managing email queues, providing accurate threat detection without errors.
AI has helped classify threat types more accurately but product ownership can improve
What is our primary use case?
What is most valuable?
Abnormal Security's AI capabilities are what we like most, as they can categorize and classify the emails, and based on the context of the email, understand if it's a graymail, a bulk mail, or a phish. Some valuable insights and analytics from the dashboard include productivity-level and threat-level metrics, such as time spans and emails recalled.
What needs improvement?
Ease of use is important, and Abnormal Security's responsiveness and ability to deliver solutions when issues arise are crucial. However, there is always room for improvement, as achieving a perfect 10 means there is no more room for enhancement. For Abnormal Security, it's about leveraging AI even more, which they are already working on in their roadmap.
For how long have I used the solution?
We have been using this product for two years.
How are customer service and support?
I would rate their overall support, including account representatives, sales, and technical support, as an eight.
How would you rate customer service and support?
Positive
How was the initial setup?
The integration process with Abnormal Security into our existing infrastructure was pretty easy.
What other advice do I have?
We do have experience with Abnormal Security, and we are currently using it. For Abnormal Security as a product, I would say probably somewhere around a seven, as there are some other areas where they can improve to achieve a higher rating. The review rating for Abnormal Security is an 8.
Blown away by how effective this platform is a stopping phishing emails.
What do you like best about the product?
It catches everything, we had this system in a live state for over a month now and I haven't seen a single phishing email slip through.
What do you dislike about the product?
It's a premium product, with a fairly high price tag.
What problems is the product solving and how is that benefiting you?
Our traditional Secure Email Gateway was letting through so many malicious phishing emails, I trialled Abnormal for 3 months and it blocks everything. I'm aware that at some point something will slip the net but that's why we have Cyber Awareness Training, 24/7 monitoring, and Antivirus. I don't want to rely on this platform 100% but it's almost unbelievable how well it works, I will recommend this platform to anyone.
Fantastic Product, Extremely effective.
What do you like best about the product?
I appreciate the accuracy and effectiveness of the solution. After it was set up and implemented, my team has needed to spend very little time managing or administering it.
What do you dislike about the product?
Honestly, there isn't much that I dislike. However, I do feel that some of the reporting and filtering settings could be improved. For example, when searching for something, the selected filters often don't persist between menus, which means I have to recreate the filter and search again. Other than that, the product is expensive, but you are paying for something that is quite advanced and arguably among the best in its field.
What problems is the product solving and how is that benefiting you?
Abnormal AI is serving as mail protection from phishing attacks, filtering out spam messages and proactively moving promotional material to a dedicated folder. On top of that we're also investigating their posture management solution for Entra ID.
Abnormal is great
What do you like best about the product?
It is incredibly accurate and east to use. It is incredibly east to implement, support is timely and helpful, and it has reduced the amount of time that we have to spend managing our SEG drastically.
What do you dislike about the product?
It is a small thing but I forget to switch off the default filters in the threat log sometimes.
What problems is the product solving and how is that benefiting you?
Abnormal is filtering out email attacks and promotional emails with incredible accuracy.
Exceptional Product, Exceptional Team
What do you like best about the product?
Abnormal.ai is a rare find in today’s market. From the very first conversation, the sales process set an impressively high bar — and the product and team have delivered on every promise. It’s not often you encounter a solution that not only meets expectations but consistently exceeds them, with a team that is just as committed to customer success as they are to technical excellence. The combination of innovative technology, reliability, and genuine partnership makes Abnormal.ai stand out as a best-in-class solution.
What do you dislike about the product?
Nothing. It's an excellent product.....
What problems is the product solving and how is that benefiting you?
Inbound email threat detection
Abnormally Good
What do you like best about the product?
We were early adopter of Abnormal as the API integration is the way forward, and getting off from Secure Email Gateway framework. API integration was done in minutes, and the Dashboard is easy to comprehend. We compared Abnormal with other platforms, and they stood out for ease of usage, ability to identify and differentiate from genuine and malicious email and high rate of efficacy. The greatest thing about Abnormal is once you set it up, you don't have to make changes. I look at the Dashboard infrequently, and it keeps doing its job. Machine Learning learns from user submissions and improves over time. Abnormal Customer Support is also very good and CSM helps to improve continuously.
What do you dislike about the product?
Inability to customise for deep scanning in the first iteration
What problems is the product solving and how is that benefiting you?
Ability to protect our user base from malicious emails: BEC, Spam, Phishing
Abnormal AI quickly stopped a phishing attack, saving our team time and ensuring peace of mind.
What do you like best about the product?
One of the best things about Abnormal AI is its ability to proactively detect and block advanced email threats—like phishing, social engineering, and account takeovers—using behavioral analysis rather than relying solely on traditional rule-based methods. This makes it highly effective even against novel or zero-day attacks.
What do you dislike about the product?
One potential drawback of Abnormal AI is that its deep behavioral analysis can sometimes flag legitimate emails as suspicious, especially in highly dynamic or fast-paced environments. This may lead to occasional false positives, requiring manual review and tuning to align with specific organizational workflows.
What problems is the product solving and how is that benefiting you?
Abnormal AI solves the problem of detecting and preventing advanced email threats—like phishing, business email compromise (BEC), and account takeovers—by analyzing behavioral patterns rather than relying solely on static rules or signatures.
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