We use Abnormal Security for blocking spam and email threats in a medium-sized manufacturing environment.
Abnormal - Cloud Email Security
Abnormal SecurityReviews from AWS customer
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The BEST email security platform.
What do you like best about the product?
Abnormal provides the visibility and detection capabilities that no other can.
- It cand detect and respond to the most advanced threats including Business Email Compromise (BEC).
- The remediation automation functionality reduces the time-to-contain
- The use of the Phish Report Alert button in Outlook is great, the AI automatically replies with a verdict in seconds
- The integrations are very straightforward, we had visibility into 365 in matters of minutes after the setup/
- The customer success management team provides great reports, including risk reduction in monetary terms.
- It cand detect and respond to the most advanced threats including Business Email Compromise (BEC).
- The remediation automation functionality reduces the time-to-contain
- The use of the Phish Report Alert button in Outlook is great, the AI automatically replies with a verdict in seconds
- The integrations are very straightforward, we had visibility into 365 in matters of minutes after the setup/
- The customer success management team provides great reports, including risk reduction in monetary terms.
What do you dislike about the product?
The dashboards cannot be filtered per domain.
What problems is the product solving and how is that benefiting you?
The alert fatigue of the SOC team was reduced immediately.
The tool also has a better rate for detecting advanced attack as BEC.
The tool also has a better rate for detecting advanced attack as BEC.
Abnormal Security - Great Results!
What do you like best about the product?
Abnormal Security has completely transformed our email security posture with remarkably easy installation and setup. The integration was a very easy click through which allows API access to our Exchange environment. Unlike other enterprise security tools, the deployment was intuitive and required minimal technical expertise to get running. The AI-powered threat detection has been exceptional, consistently catching sophisticated phishing campaigns, BEC attempts, vendor-compromised emails, and malicious attachments that our previous antiquated security gateway completely missed. Where our old system allowed countless threats to slip into user mailboxes, Abnormal's intelligent analysis blocks them before they reach end users.
Beyond outstanding security, the email productivity add-on has been a game-changer for our team. The feature automatically moves promotional emails and newsletters to a secondary folder, allowing users to focus on communications that truly matter. This has saved our staff countless hours each week and dramatically improved email efficiency. The combination of superior threat protection, effortless deployment, and genuine productivity benefits makes Abnormal Security an outstanding investment. Highly recommended for any organization looking to upgrade from legacy email security solutions.
Beyond outstanding security, the email productivity add-on has been a game-changer for our team. The feature automatically moves promotional emails and newsletters to a secondary folder, allowing users to focus on communications that truly matter. This has saved our staff countless hours each week and dramatically improved email efficiency. The combination of superior threat protection, effortless deployment, and genuine productivity benefits makes Abnormal Security an outstanding investment. Highly recommended for any organization looking to upgrade from legacy email security solutions.
What do you dislike about the product?
As with any tools false-positives do occur sometimes, but these have been minimal. The Detection 360 submission feature is great when submitting these false-positives to help train the tool for the future.
What problems is the product solving and how is that benefiting you?
Vendor Impersonation and BEC was a huge concern for us. The Vendor Fraud area has been great in detecting these impersonations and BEC's to reduce the risk of invoice fraud and phishing attempts sent to our users.
Valueable Tool for Email Security
What do you like best about the product?
The Abnormal interface is easy to navigate and use. The implementation was done in one-day (just a few hours) and we were able to access the results immediately. Customer support is responsive and knowledgeable. My customer success manager is fantastic. I'm in the platform at least once per day to check on critical components. There are a lot of features; a key area of focus is the threat log.
What do you dislike about the product?
Honestly, I have not found anything that I would consider a "dislike" and if I did, I'm sure that my concern would be addressed by the Abnormal team.
What problems is the product solving and how is that benefiting you?
I had another email security product when I arrived at my present employer. I was not happy with the interface and functionality, so I looked at several vendors to replacement our current vendor. Abnormal was the best product for my organization.
Amazing!
What do you like best about the product?
We implemented Abnormal AI a few years ago. It took just a few minutes to setup. The best features: our complaints about Spam were cut down to almost nothing. The Graymail feature allows our staff to control whether newsletters are received to their main mailbox or to a promotions folder. The Support process is beyond stellar. If we've had issues they are very responsive and will either point us in the right direction or implement a solution on the backend. They continue to innovate the product. It is very close to a set it and forget it type solution that I usually only go into the management console when there is a new feature to implement. It has been an easy product purchase to justify to upper management.
What do you dislike about the product?
It works, and sometimes that's hard for our users to believe.
What problems is the product solving and how is that benefiting you?
Malware/Spam/Phishing attacks.
Rapid and Accurate Detection of Account Takeovers by Product
What do you like best about the product?
I've been doing SOC and IR functions for 5 years now, and Abnormal has the fastest, highest-fidelity alerts of true positive O365 account compromise of any vendor I've worked with in those 5 years, including MDO and Entra vendors.
ATO cases are quick and accurate. Vendor Fraud cases are quick and accurate.
ATO cases are quick and accurate. Vendor Fraud cases are quick and accurate.
What do you dislike about the product?
The API for sending data to the SIEM could be improved.
What problems is the product solving and how is that benefiting you?
Reduce spam, alert on vendor fraud.
great tool for email filtering
What do you like best about the product?
A top-tier defense against modern email threats. Abnormal’s behavioral AI is incredibly effective at stopping sophisticated Business Email Compromise and vendor impersonation attacks that our old tool missed. It requires minimal tuning, and has drastically reduced our security team's manual review workload. An essential investment.
What do you dislike about the product?
The email search (360 detect) can be improved to make it faster and easier to use (in terms of UI, the layout of buttons)
What problems is the product solving and how is that benefiting you?
phishing and spam email. Abnormal has high accuracy rate than 2 tools I used in the past
Reliable Behavioral AI for Email Security That Actually Delivers and Much More!
What do you like best about the product?
Abnormal AI stands out for its advanced threat detection capabilities, particularly in identifying socially engineered attacks like BEC's and account takeovers. After dumping the traditional email security gateways for them e-mail security was all of a sudden interesting again because I actually had time to be proactive and not reactive.
What do you dislike about the product?
There truly isn't much to dislike. No product is perfect and all of them require proper attention and time. This one saves you both, but are still required. In this business there's unfortunately no such thing as "set and forget"
What problems is the product solving and how is that benefiting you?
Detecting sophisticated email attacks that I otherwise would not be able to detect with static analysis. They also support our cloud security posture by identifying compromised or stolen credentials and automatically remediating threats based on predefined thresholds and response policies. They also look at our known senders and advise if a vendor is undergoing a BEC so we can scrutinize those incoming emails a bit more, so threat intel as well.
Incredibly effective at stopping advanced email threats with solid accuracy and no tuning required.
What do you like best about the product?
The interface is clean and easy to use, and the threat insights are clear and actionable. What really stood out to me is how little configuration was needed—it worked right out of the box and integrated smoothly with Microsoft 365. Since we started using Abnormal AI, the number of email threats reaching end users has dropped to nearly zero, which has made a significant difference in improving our organization security and workload. I'm really impressed with the speed and detection accuracy.
What do you dislike about the product?
Overall, it's a very solid platform, but there are a few things that could be improved. On very few occasions, legitimate emails get flagged, and since end users aren't notified or don't understand why the email was held, it can cause confusion. Better tools for reviewing and releasing these messages quickly would improve the experience.
Also, as a post-delivery solution, Abnormal can’t always act fast enough on certain threats like malicious calendar invites. For example, Outlook may auto-process an invite and add it to the calendar before Abnormal deletes the email, which creates a potential risk. Addressing this requires changing default Outlook settings, which isn’t ideal.
Also, as a post-delivery solution, Abnormal can’t always act fast enough on certain threats like malicious calendar invites. For example, Outlook may auto-process an invite and add it to the calendar before Abnormal deletes the email, which creates a potential risk. Addressing this requires changing default Outlook settings, which isn’t ideal.
What problems is the product solving and how is that benefiting you?
Abnormal AI is solving the problem of sophisticated email threats like phishing, business email compromise, and vendor fraud. This has significantly (almost 100%) reduced the volume of risky emails our users receive, lowering our overall security risk and allowing our team to focus on other priorities with greater confidence.
Blocks All The Messages That Other Spam Services Let Through!
What do you like best about the product?
Abnormal does a great job stopping malicious and spam messages that our primary spam filter lets through. The onboarding and configuration was quick and easy, it integrates well with Microsoft 365. Customer support is responsive when needed.
What do you dislike about the product?
The admin portal UI is a bit clunky and sometimes difficult to navigate. Abnormal makes frequent changes to the look and feel of the portal which sometimes causes you to need to figure out how to find what you want again.
What problems is the product solving and how is that benefiting you?
We had major issues with previous spam filter providers of malicious and spam messages still getting through to our employees' mailboxes. Abnormal has effectively stopped that from occurring. This has been a major value add to our environment.
Automated threat detection that protects against corruption with minimal intervention
What is our primary use case?
What is most valuable?
Abnormal Security is valuable because it features an automated scoring tool that doesn't require much intervention from our team. It enhances threat detection capabilities by making the process automated and is easy to scale to our entire environment.
Additionally, it protects us from being business email compromised, which is invaluable for maintaining our security.
What needs improvement?
There could be more selectable options and more granular selections available.
For how long have I used the solution?
I have had experience with Abnormal Security for a few years.
What do I think about the stability of the solution?
The stability of Abnormal Security is excellent. I rate it a ten out of ten with no issues encountered.
What do I think about the scalability of the solution?
The solution is easy to scale across our entire environment, and I would rate it a ten out of ten for scalability.
How are customer service and support?
I rate customer support a nine out of ten. They have been prompt in responding and are knowledgeable.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We switched to Abnormal Security from a previous solution due to its processing and ease of use.
How was the initial setup?
The initial setup for Abnormal Security was straightforward and easy.
What about the implementation team?
It was myself and one other person, an enterprise manager, who handled the deployment.
What was our ROI?
The return on investment is seen in the security it provides, preventing business email compromise, which is invaluable.
What's my experience with pricing, setup cost, and licensing?
I find the pricing to be favorable, but I did not disclose the exact cost.
Which other solutions did I evaluate?
I do not wish to discuss other solutions.
What other advice do I have?
I would recommend Abnormal Security. Overall, I rate it a ten out of ten.
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