I primarily use PeerSpot to research and compare enterprise software solutions by reading real user stories, feature comparisons, and use cases before making purchasing or implementation decisions.

Recently, I used PeerSpot to evaluate identity and access management solutions before finalizing a decision. I compared products like Okta and OneLogin by reading real user reviews, checking the pros and cons, and understanding common implementation challenges. This helped me to shortlist the right solution and ask more informed questions during vendor demos. I can provide an example from RPA and automation research. I used PeerSpot while researching RPA tools to compare UiPath and other automation platforms. User reviews helped me understand scalability, license concerns, and real-world performance before making a decision. Additionally, I used PeerSpot to research endpoint security solutions and relied on user feedback to understand stability, support quality, and hidden costs, which helped me in shortlisting the final product.

The best aspect of PeerSpot is its in-depth and peer-sourced reviews. PeerSpot's core strength is its detailed and long-form user reviews that go beyond simple star ratings. Reviewers share context, pros and cons, ROI, challenges, and real use cases, which makes the insights far more actionable than typical review snippets. Reviews are published only from real users who have used the product in the last twelve months and must disclose any vendor relationship, which helps ensure that the content being read is genuine and trustworthy.

PeerSpot is not only about reviews; it also offers deeper buyer intelligence such as PeerSource, which compiles insights from expert conversations and allows access to transcripts, detailed recommendations, and expert reference calls. I can compare products side by side and view alternative solutions quickly, helping me evaluate the relative strengths and weaknesses before shortlisting any product.

PeerSpot also allows me to ask direct questions and crowdsource opinions from real enterprise users, which can provide context that is hard to find anywhere else. With tools such as peer reports and downloadable guides, I can generate tailored insights and industry-specific reports based on actual user feedback, which is useful when presenting to stakeholders or building business cases. I find myself using the PeerSource reviews the most. I heavily rely on the detailed real-world experience shared by practitioners, especially the pros and cons, deployment lessons, and context around how products perform in actual environments. These insights have repeatedly helped me narrow down options and ask smarter questions during demos and vendor evaluations.

PeerSpot has had a noticeable positive impact on my personal technology decision-making process and my organization's approach. By giving me access to detailed real reviews and comparisons, it helped reduce research time. Instead of spending weeks gathering feedback across forums and peer networks, I quickly found consolidated practical insights using PeerSpot. The depth of peer-sourced experiences, including limitations and implementation lessons, has helped me avoid pitfalls and choose solutions that actually fit my requirements. With PeerSpot, I can ask smarter questions to vendors. Armed with real customer use cases and critical feedback, I go into vendor calls better prepared and more confident. The credibility of verified peer users and reviewers makes it easier to justify technology recommendations to stakeholders and budget owners.

PeerSpot is already very useful overall, but there are a few areas where it could improve. Sometimes reviews for niche or newer products are limited. Expanding the reviewer base in those categories would be helpful. The filtering and search options could also be more granular, especially when comparing products by company size, industry, or deployment model. Additionally, more frequent updates on older reviews would ensure insights stay fully current.

A detailed report on how products are working would provide confidence to other users who are going to purchase these software solutions. Providing video reviews where candidates present their reviews face-to-face, showing how they are using products and what goals they are achieving, would have a significant impact on other users considering these software solutions.

In addition to expanding coverage for niche and emerging products, PeerSpot could improve by offering more advanced filtering and analytics, such as clear segmentation by organization size, region, and deployment complexity, and better visibility into review freshness by highlighting recent updated experiences versus older ones. This would help buyers prioritize the most relevant insights. Another area for improvement could be smoother navigation when doing side-by-side comparisons, especially for complex enterprise tools with many features. Enhancing personalization such as recommending reviews based on past research or saved categories would further improve the research experience.

I have been using PeerSpot for the last two months.

I have had a really good experience with customer support.

Before using PeerSpot, I mainly relied on a mix of vendor websites, generic review platforms, and informal peer discussions such as G2 and Capterra. While those sources were helpful to an extent, they often lacked real-world depth and were influenced by marketing content. I switched to PeerSpot because it provides detailed, practitioner-level reviews with clear pros and cons and implementation insights, all in one place. This made my research process more efficient and the insights more trustworthy. It is far superior to other platforms such as G2, Capterra, and software reviews by Info-Tech. These platforms provide reviews that are handwritten by reviewers using ChatGPT and other tools. In contrast, PeerSpot provides real user insights by taking recordings of different reviewers and publishing them in transcribed form. I believe PeerSpot is a more trustworthy platform for reviewer content.

While I did not track exact ROI in a formal way, I did see measurable improvements. Using PeerSpot reduced my initial research and shortlisting time by thirty to forty percent. Since I could quickly rely on consolidated peer reviews instead of reaching out to multiple contacts or browsing scattered sources, the efficiency gains were significant. In terms of cost impact, PeerSpot helped me avoid at least one shortlisted solution that later reviews highlighted as expensive to scale, which likely saved ten to fifteen percent in projected licensing and implementation costs. Overall, the biggest measurable gain was time saved and better decision confidence, which translated into fewer re-evaluations and faster approvals.

Overall, PeerSpot has become a trusted part of my technology research process. The platform's focus on real practitioner-level feedback adds a level of transparency that is hard to find anywhere else in other platforms. While there is always room for incremental improvement, the value it delivers in terms of time savings, decision confidence, and risk reduction makes it a tool I would recommend to anyone evaluating enterprise technology solutions. I would rate this product eight out of ten.

My main use case for PeerSpot is for customer testimonials, customer reviews, and customer quotes that power our marketing and differentiation.

A specific example of how I've used PeerSpot for customer quotes is that we recently obtained some excellent quotes on value and ROI numbers from customers in their PeerSpot reviews that have been really helpful to our own customers who are inspired to realize the same ROI.

I have developed blogs from some of the collected information from PeerSpot, and that has helped in our demand generation process as well.

In my opinion, the best features PeerSpot offers are the search function, where I can find specifically what I want in the quotes, and the support from our rep, who has explained it all to me and doesn't let me languish. She is extremely helpful and fabulous.

The search function in PeerSpot is really intuitive and thorough, making it easier for me to find specifically what I want on products or to ensure I'm reviewing customers rather than partners. Our rep is totally above and beyond; she's genuinely intelligent, offers really great perspective, and understands the product and the market very well.

PeerSpot has positively impacted my organization by bringing in more customer validation in our marketing narratives, which is great because it makes it not just marketers and salespeople telling the story, but customer words, which is really important and resonates well in the market.

I wish that the quote generator in PeerSpot would put it into a slide format, a horizontal PowerPoint.

I have been using PeerSpot for approximately a year, including my prior use in 2020 and 2021.

PeerSpot is stable.

The customer support from PeerSpot is fabulous.

I also use Gartner Peer Insights in addition to PeerSpot, and I use them both together.

My advice for others looking into using PeerSpot is to ensure they receive excellent customer support and responsive service. I give this product a rating of 9 out of 10. I don't want anyone in my industry to use it because it's really helping me and I want it to be my competitive advantage.

We use PeerSpot to help gather reviews on our products.

PeerSpot has helped us to build reviews from our customers and then use those reviews on pieces of content and social media. We also glean valuable feedback and ideas from real users.

I like the customer portal, which allows me to segment my reviews by industry and feature.

Despite having generated a lot of reviews, it has been hard to change our ranking or positioning.

I have been using the solution for four years.

Pricing is very reasonable and PeerSpot always finds a way to make it work.

The account support at PeerSpot is exceptional. They are always there to help and provide insights.

We use PeerSpot to collect customer and partner reviews. We really want to give our customers and partners a voice in sharing their experience, providing feedback, and publicly sharing their praise for our organization. PeerSpot is an amazing partner in allowing us to get in-depth reviews that we can then use in peer papers or different marketing materials. We also use it extensively for gathering quotes so that our sales and field teams can use those quotes directly from customers and the different use cases they leverage in order to sell better and have customer proof. With the evolving use of AI tools and LLMs, we need to have a direct line of continuous customer feedback so that those organizations or those sites can then pull that information live. PeerSpot does a great job with that both in SEO and GEO, which is excellent for us as an organization.

One of the things that has been really great with PeerSpot is their event support. We actually decided to have them on-site last year, and the support that we received from them was absolutely amazing. We didn't necessarily have this in our scope right off the bat, but after chatting with the team, we wanted to test things out, and we received some really great videos that we'll be using for marketing collateral, different content, different campaigns, and demand generation initiatives, which will add to the value. This was a first-time use, but we are excited to continue to partner with them on that side and continue to see the value.

In my experience, the best tool is their AI tool, Samantha, which I am using currently. I love this because as a peer or as a program manager, my number one concern is what the experience looks like for our customers and partners or anybody who is coming to PeerSpot to leave a review for us. It's super easy to use and having an opportunity to use their own voice, share it in an easy capacity that then can be relayed back to them is really important for us. We want full transparency and a very positive customer experience, which as somebody who is in advocacy is always our number one priority. That is one of my favorite tools.

The other feature I would highlight is the services side of things. PeerSpot is an absolutely amazing partner to work with. Since we partnered or I took over the program, our CSM and account manager have been going above and beyond to ensure that it's a smooth experience for us, we are expanding our use cases, and they are really adding value as partners in this. That is something invaluable when it comes to partnering with peer review sites, as sometimes they can be a little finicky, and with approval rates and everything else, it's really important that we have good communication with our vendors. PeerSpot provides exactly that.

PeerSpot is definitely heading in the right direction. One of the things that would be useful for PeerSpot to have and is something that isn't necessarily a hindrance, but something that we work really closely with our account team on is automatically having a review refresh campaign available. With all review sites, the more recent the reviews are, the better it is for showing continued engagement and current users. There are historic reviews that are maybe over a year old, and we're able to reach out to those individuals ourselves, but if there was maybe something automated that after a certain period of time, PeerSpot would trigger a reminder saying "Update your review" or "Is this still true?" that would be super helpful in alleviating some of the one-to-one outreach that is needed by me as the program manager. Other than that, we're excited about their product roadmap and the different reporting capabilities that hopefully will come. In terms of their service, they just need to continue doing what they are doing because they're really valued partners with us.

I have been using PeerSpot personally since July, so about six months, but my organization has used it for much longer than that.

On a regular basis, I am updating our quotes library. Even just this week, I was able to add an additional 20 quotes to our internal library, which our sales folks or anybody who is externally facing can self-service, and that was just this week. The number of quotes that we're getting from PeerSpot is absolutely amazing, and we only use named reviews for those ones, but if we wanted to use anonymized ones as well, the number would be exponentially larger, which is great.

I am not 100% sure on the increase or how many of our customers or people who are leaving reviews are using it. That is something I would like to know more about, but in terms of being able to give our members or communities options when it comes to how they would like to present these reviews and interviews is the really big value that we see here, especially with the ever-evolving changes to technology and how AI plays into it. This gives us a really great opportunity to continue to be innovative or at least give them a very positive and simple experience.

We are super excited for the roadmap sessions that have been presented to us. PeerSpot works really in tandem with us to ask for feedback, talk about what types of reports and different features on the back end that would be useful. As of right now, they are pretty comprehensive, which is great, but we're always looking for more information on page views, how much traffic is being driven, and different things like that. Of course, moving forward, different AI reporting capabilities and LLMs would be helpful. We're overall super excited for what's to come and the way that PeerSpot listens to us as a customer and how they take that feedback into consideration when working on the future of PeerSpot. It's evident they are not staying stagnant. They are continuing to evolve with the industry and the different use cases.

The positive impact that we have seen from PeerSpot is the length of our reviews. We historically have had different review sites that don't necessarily provide the amount of detail that we get from PeerSpot. I think it's because of the approach and the way that you collect peer reviews. It really is that true interview style, which gives customers an opportunity to speak their truth and provide even more in-depth reviews. When it comes down to it, written reviews are great, but nothing translates better than the actual voice of the customer or the prospect or the partner that showcases the value that they're seeing. The comfortability in making it easy for them to continue to expand on their answers and provide real insights is where the value really comes out, and in comparison to other review sites, PeerSpot's length is really phenomenal and something that we value.

Because we're still fairly new to PeerSpot or I am new to owning the PeerSpot program, we have not seen quantifiable ROI yet, but that is definitely something that we're looking into for the future.

I would recommend taking a look at your personas. When it comes to who you are targeting, it's really important to give them different options and ways to engage with you. One of the reasons we love PeerSpot so much is the fact that it meets the customer where they are. If they prefer to do a video review or prefer to do a voice recorded review or interview, it really is up to them and the journey that they would like to take. I've worked with different organizations where some personas are much more inclined to give those details and provide more options or more information, whereas some organizations or personas are not as inclined. So think about who your target audience is and how they would benefit from an interview-style review as opposed to the shorter form written reviews that other review sites take into consideration. PeerSpot really takes that load off of our customers and partners and gives them the opportunity to share their insights in a much easier way, which is really great. Think about that and think about the business outcomes that you're looking to achieve, whether it's volume or in-depth reviews. If you go with PeerSpot, you're really looking for those details, the opportunity to have quotes, and just more general information coming from your customers, which is always great. I would rate my experience with PeerSpot highly based on their exceptional service, innovative features, and commitment to customer success.

I have worked with PeerSpot since I joined UiPath, which was seven years ago. We are collecting the customer voice with their help, either through targeted campaigns, physical events, or organically. They are my partner in shaping the voice of the customer around agentic stories, offering support in capturing the best use cases out there and delivering powerful assets that I can share internally.

All the work I am doing with PeerSpot shows value in all the campaigns we're driving, by creating a process filled with authenticity, real proofs, and third-party validation.

The humans in the loop have been the greatest individuals I had the luck to work with. The most powerful thing that PeerSpot does, in comparison with other peer platforms, is their mindfulness of the content they capture, ensuring it is of the best value. They also make a strong user verification, so that no empty value comes in.

All the points are very well represented. I would focus a bit on the vendor dashboard to make it more intuitive.

I have been using it for more than seven years.

I have been using other three vendors since the beginning, but each of them has its own advantages. PeerSpot's strongest aspects are the quality and the length of the reviews, and the way they collect interviews at physical events.

The setup cost is acceptable and in line with the budget that I receive annually for the subscription part. The events area is a bit over the budget, but it is worth it.

I have considered G2 and TrustRadius.

Keep doing the amazing job!

My primary use case for PeerSpot is generating high-quality, authentic customer peer reviews that can be used across marketing, sales enablement, and customer advocacy programs.

I have worked with PeerSpot across three organizations over the past decade, primarily to capture credible customer voice, support buyer-journey validation, and create reusable customer proof points.

PeerSpot has materially improved our ability to scale trusted customer validation.

The structured, writer-led interview process ensures reviews are delivered by real practitioners, which significantly increases credibility and internal confidence in using the content externally.

The resulting assets—customer quotes, full reviews, and co-branded PDFs—enable faster go-to-market execution, stronger messaging, and consistent proof points across campaigns.

PeerSpot also contributes meaningfully to SEO, SEM, and overall category visibility, extending reach well beyond what we could achieve independently.

Writer-led customer interviews ensure authenticity, depth, and quality, which is critical for trust.

The Peer Quote Assistant is extremely effective for quickly sourcing attributed, role-specific testimonials to support marketing and sales efforts.

Downloadable co-branded PDF case studies provide immediately usable customer assets that extend the value of each review.

Customer attribution and role clarity make the content far more actionable and credible for buyers and internal stakeholders.

I would like to see multiple options to create links to track campaign success across multiple marketing opportunities.

Also, I would like to move towards capturing video interviews in the future.

I have used PeerSpot for 9 years.

I have used several other solutions, each different. PeerSpot's content creation is second to none. It is valuable to have customer insight for new products to support launches, etc.

PeerSpot should be viewed as a strategic investment rather than a transactional review platform.

When factoring in the volume of reusable customer assets, SEO/SEM impact, and advocacy pipeline it enables, the ROI is strong.

Pricing is reasonable when aligned to clear activation plans across marketing, sales, and advocacy.

The Customer Success Managers are fantastic. They are very knowledgeable and responsive, providing strategic planning and support for a comprehensive, integrated plan.

We use PeerSpot reviews in every aspect of marketing, from product pages to social promotion, in pitch decks to customer success stories.

PeerSpot has given us so many great reviews with context, making them easy to share on the website and with prospects with a simple link.

I love the ready-made widgets that we can incorporate on our website anywhere, and I can customize them as new reviews come online.

I have no improvement suggestions.

We have used the solution for many years.

We use Gartner Peer Insights as well. It is not as user-friendly, and the reviews are not nearly as comprehensive.

The customer relationship team is so helpful, often providing ideas for use of the content and ideas for generating more reviews.