Freshservice
Freshworks Inc.External reviews
1,265 reviews
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ITSM service that has great integrations
What do you like best about the product?
Great integrations and very easy to customize.
What do you dislike about the product?
Some internal terms are different for users.
What problems is the product solving and how is that benefiting you?
ITSM solution with asset management
A versatile ticketing tool, but requires a revamp
What do you like best about the product?
The ticket listing is good and lot of information available.
What do you dislike about the product?
The ui is very old as someone tried to modify it and did halfway cooked one. Incomplete, Tickets and its markers are too complicated for a agent
What problems is the product solving and how is that benefiting you?
Ticketing and tracking of current tickets
Efficient ITSM platform with great automation and asset tracking
What do you like best about the product?
Freshservice offers a clean and intuitive interface that makes managing IT tickets and service requests incredibly easy. The automation features save a lot of time by streamlining repetitive tasks, and the asset management module helps us keep track of hardware and software efficiently. Integration with tools like Azure AD and Slack is seamless, and onboarding workflows are well-structured.
What do you dislike about the product?
While the platform is powerful, the reporting and analytics features could be more flexible and customizable. Sometimes, the dashboard takes time to load when there are a large number of tickets.
What problems is the product solving and how is that benefiting you?
Freshservice helps us streamline IT support operations by centralizing ticket management, automating repetitive tasks, and improving visibility into service requests. It has significantly reduced response times and improved SLA compliance. The onboarding workflows and asset tracking features have made employee transitions smoother and more efficient. Overall, it has enhanced our team's productivity and improved user satisfaction across departments.
Freshservice review
What do you like best about the product?
-Ease of use
-GUI is good and informative.
-Good customer support
-Integrates with GWP makes life easy.
-Asset tracking with the tickets.
-Asset management.
-Option to create an individual workplace.
-As I use this day in and out, it's beneficial to have brief information and tiles for ticket status and responses.
-GUI is good and informative.
-Good customer support
-Integrates with GWP makes life easy.
-Asset tracking with the tickets.
-Asset management.
-Option to create an individual workplace.
-As I use this day in and out, it's beneficial to have brief information and tiles for ticket status and responses.
What do you dislike about the product?
The setting page can be more refined, and the task automation is complicated.
What problems is the product solving and how is that benefiting you?
It has refined the ticketing system and made it easier to manage and maintain the records. Integration with multiple apps gives easy access and ticket updates.
Setting pane can be more refined .
Setting pane can be more refined .
Simple IT ticketing system
What do you like best about the product?
Simplicity, pricing plans , integrations
What do you dislike about the product?
not for big organization, it is okay for small to medium organizations
What problems is the product solving and how is that benefiting you?
orgnize IT Issues in one place, allowing help desk team to cooperate together to solve the issues and also document it
User friendly
What do you like best about the product?
User friendly. Very easy to search for my tickets.
What do you dislike about the product?
Less fields to be assessible right on my dashboard
What problems is the product solving and how is that benefiting you?
Ticketing system for our student services
Freshservice changes the way the campus works together
What do you like best about the product?
The ability to customize service catalog items
What do you dislike about the product?
I have not encountered things I dislike about Freshservice. However, ability to customize the system to meet business process is what I am interested in a lot.
What problems is the product solving and how is that benefiting you?
Freshservice portal breaks down the silo and ensure the students' inquiries are retained consistently across multiple units at the institution.
Powerful CRM and automation features
What do you like best about the product?
We have benefited from how well everything integrates—email, chat, phone support—it’s all in one place
What do you dislike about the product?
Customizing certain workflows or reports can take more time than expected—especially if you’re not technically inclined.
What problems is the product solving and how is that benefiting you?
We were struggling with scattered customer data, missed follow-ups, and no clear visibility into our sales pipeline. Freshworks CRM (Freshsales) helped us bring everything into one place—contacts, deals, emails, and activity timelines.
My Fresh service experience
What do you like best about the product?
it has a modern and clean UI, the customizable workflows, how quick and straightforward it was to deploy. it allows us to easily track and maintain good support to our staff. it is used everyday in our team. I like all the integration pieces it offers as well.
What do you dislike about the product?
maybe the customization of the UI in lower-tiers, other than that not much
What problems is the product solving and how is that benefiting you?
Repetitive tasks like onboarding, ticket triaging, approvals, and notifications took up too much time but with fresh service we are able to Custom workflows, approval chains, and automation rules handle tasks based on triggers, conditions, and actions
Review ITSM
What do you like best about the product?
There is no code no code environment with generally help or non developer as well to configure all the things without any developer
What do you dislike about the product?
As compare to other tools in market like service now there are not that match efficiency towards customising the things
What problems is the product solving and how is that benefiting you?
So there was no require of a very big team to manage pressure with also due to their autumn field customisation please Kings are very easy to manage so that's why it is not take much time the production is down too.
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