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An everchanging but simple service
What do you like best about the product?
I have found that the workflow automations have made implementing changes alongside the Sandbox environment has been greatly beneficial in managing our customers. I use these all of the time as our business develops. When there are issues I have found that support has been quick to assist me in my issues. The platform is very simple to use for users even from a non technical standpoint.
What do you dislike about the product?
We do have issues with integrations at points and have found that integrations created with Partners can be fragile.
I wish that the Home page designer was also more developed with more options for personalisation.
I wish that the Home page designer was also more developed with more options for personalisation.
What problems is the product solving and how is that benefiting you?
Freshservice is helping us manage our customers and engage with them in timely and effective manners.
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Ease of use does come in a package!
What do you like best about the product?
The ease of letting users submit a ticket is so easy that people do not find it hard to follow procedures. Integration is available to certain apps are available, though it might take time to integrate them.
What do you dislike about the product?
Setting up could take some time. But the customer support is helpful enough to guide with set up questions.
What problems is the product solving and how is that benefiting you?
People needing to login to a helpdesk before, now only has to email us and it us so much easier knowing that in each organisation, there are so many platform in place.
Great website service packages
What do you like best about the product?
There were many choices for the website services I was searching for, but Freshservice had a comprehensive list with a great platform that was easy for me and my colleagues to use. The daily and weekly dashboard notifications were helpful so that I could focus on important tasks without watching or waiting. Customer support was also quick and helpful.
What do you dislike about the product?
I have not had any issues with Freshservice. The only thing I was disappointed about was the suspension of support for free accounts.
What problems is the product solving and how is that benefiting you?
Alerting when websites are down or there are sustained outages, which we can report to our hosting service.
Great tool for B2E companies
What do you like best about the product?
- workflow automator
- business rules for forms
- service request catalogue
- porta customization
- business rules for forms
- service request catalogue
- porta customization
What do you dislike about the product?
- customer chat support team
- analytics
- analytics
What problems is the product solving and how is that benefiting you?
Freshservice helps create a great environment for big B2E companies. Its automation functionality is vast and can easily imitate AI.
Great product that can scale from small to enormous
What do you like best about the product?
Ease of learning and ability to scale out
What do you dislike about the product?
There are several functionality items that if added would save vast amounts of time due to repeated actions in a workflow or other processes.
What problems is the product solving and how is that benefiting you?
Work being abandoned/lost due to beingin an email form.
very good customer service and instant problem solving
What do you like best about the product?
very helpful and always resolved the problem on time
What do you dislike about the product?
now we have to go through email only.Before we could have contacted them via phone too
What problems is the product solving and how is that benefiting you?
managing user request /automation in workflow etc.
Great portal for Helpdesk support
What do you like best about the product?
Nice and easy to use, very user ferindly interface
What do you dislike about the product?
Notification are not accurate/timely whether its web portl or mobile app
What problems is the product solving and how is that benefiting you?
In my organization, all the queries from end users are related to technology and infrastructure.
Taking the pain out of managing, tracking and reporting on incidents and requests for service.
What do you like best about the product?
Very easy to set up, very easy to customize. Works without fail, and delivers value to the business.
What do you dislike about the product?
The limited customization of the Support Portal (would love to be able to incorporate the company colours / themes on the Support Portal).
What problems is the product solving and how is that benefiting you?
Keeping track of support incidents and requests logged by users (what needs to be done and by when). And being able to report on the business units / enitities in terms of number of incidents and requests logged.
Good service and nice product - Better then emails
What do you like best about the product?
The best thing about Freshdesk is its all-in-one solution for streamlined customer support. With intuitive interfaces, powerful automation, extensive integrations, and top-notch customer service, it offers everything businesses need to deliver exceptional support experiences efficiently.
What do you dislike about the product?
The mobile app need to have the ability to seach PO's and mark of items and recived.
What problems is the product solving and how is that benefiting you?
Emails and a shared workspace for a support team
Great ITSM for Small team
What do you like best about the product?
We use Freshservice in a small team and it works great for us. It is very easy to use. It provides all ITSM requirements. Overall it meets our requirement in IT, security and accounting team.
What do you dislike about the product?
So far we are happy with the product and don't have anything to dislike about it.
What problems is the product solving and how is that benefiting you?
It's a great reminder of the pending tasks. Assigning tags are so easy and helpful to find tickets.
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