Flexible and easy to use
What do you like best about the product?
Freshservice offers a wide range of functionalities designed to streamline IT operations. This also makes it a good solution for B2B support.
It has a user-friendly interface and allows customization without a large use of external consultants.
Premium support is very good, with a dedicated team of support, arcitects, product specialists and more available on short notice included in the service.
It has a user-friendly interface and allows customization without a large use of external consultants.
Premium support is very good, with a dedicated team of support, arcitects, product specialists and more available on short notice included in the service.
What do you dislike about the product?
No major downsides, but products B2B functionalty/focus (Portal as an example) need some improvements to get at the same level as the ITSM side.
What problems is the product solving and how is that benefiting you?
Freshservice supports our B2B software support. Usage helps us both to deliver a better service and to ensure that nothing are "lost".
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