BMC Control-M Managed File Transfer is extensively used by our clients mainly in the BFSI sector, where we see around 5,000 to 10,000 file transfers for a few critical customers. We use it for data from their vendors who provide inputs for their end clients, including insurance agents who provide data in these files, facilitating both B2B and B2C processes.
Control-M SaaS
BMC SoftwareExternal reviews
186 reviews
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External reviews are not included in the AWS star rating for the product.
Batch Automation That Eliminates Errors and Boosts Efficiency
What do you like best about the product?
I find the batch automation has helped us eliminate any errors caused in manual processing. Also it has sped up our nightly batch processing reducing our down time.
What do you dislike about the product?
Not much. Calendars if I had to mention 1 thing.
What problems is the product solving and how is that benefiting you?
As mentioned above it is reducing errors that we see from manual intervention.
Effortless Workflow Automation with Powerful Control
What do you like best about the product?
What I like best about Control-M is how it simplifies complex workflows through reliable and powerful automation. It provides clear visibility, strong control, and helps save time while keeping operations running smoothly.
What do you dislike about the product?
One aspect I find challenging about Control-M is its complexity, which can make the learning curve quite steep. Additionally, the user interface isn't as intuitive as it could be, especially for those who are new to the platform.
What problems is the product solving and how is that benefiting you?
Control-M addresses the difficulties of handling complex job scheduling and workflow automation across multiple systems. Ensuring that processes run as scheduled reduces the need for manual intervention, enhances reliability, and provides greater visibility into potential issues. This ultimately saves time and helps minimise operational risks.
Streamlined Job Management with Control-M
What do you like best about the product?
I like how Control-M is a key orchestrator that handles the complex job dependencies, with quite a lot of options and endless combinations. It's amazing how it integrates with any application in the market today. I also find that using the SaaS version of Control-M is pretty straightforward, and the migration was quite easy compared to my previous experience with an on-prem solution.
What do you dislike about the product?
The application integrated part can depend on the use cases and may create some issues. Setting up the control and sub support takes a good amount of time before it's properly end to end. On the SaaS version side, there are a lot of voices against the pricing model.
What problems is the product solving and how is that benefiting you?
With Control-M, I have a single view for all our jobs, including SAP and file transfer jobs. It lets me see the complete end-to-end flow in one place.
Automation Made Simple with Control-M
What do you like best about the product?
I like Control-M for its simplicity and depth. Setting up connections and transfers is very simple with Control-M. I appreciate how it automates transfers and runs jobs, saving me from having to do it manually.
What do you dislike about the product?
I would like better outputs to understand errors.
What problems is the product solving and how is that benefiting you?
I use Control-M for managed file transfers, running SAP jobs, and encrypting and decrypting. It automates transfers and runs jobs, eliminating manual effort.
Seamless Integration and Orchestration Across Compute Engines
What do you like best about the product?
Integration with all compute engines, orchestration
What do you dislike about the product?
Capability for high availability. Video demos on features missing on website.
What problems is the product solving and how is that benefiting you?
Batch job management, SLA
Effortless to Use with Outstanding Observability
What do you like best about the product?
Ease of use and observability make the product very user friendly.
What do you dislike about the product?
The upgrades from version 9.0.20.x has been a difficult task.
What problems is the product solving and how is that benefiting you?
SLA management is always a concern. Control-M helps us track deviations from normal runs of workflows.
Effortless Scheduling and Versatile Job Management
What do you like best about the product?
Ease of use. Multiple ways of scheduling and connecting jobs.
What do you dislike about the product?
The differences between the client and the web. They changed terminology in the web, but not in the client, so as we try to move from one to the other, there is some difficulty in finding things. The scheduling in the web is different and harder to use. Maybe because there are more options. We have not had time to look into these changes and how to use it.
What problems is the product solving and how is that benefiting you?
The integration with different services, so we can move away from using scripts. Looking forward to implementing MFT and getting rid of all of our current FTP scripts.
Centralized Automation with Room for UI Improvement
What do you like best about the product?
I love how Control-M centralizes and automates complex batch processes, significantly reducing manual effort and minimizing the risk of human error. The centralized dashboard is particularly impressive as it allows me to see every job, dependency, and workflow in real-time. This feature lets me immediately view job statuses, dependencies, and potential bottlenecks without the need to dig through multiple screens, making it extremely efficient and user-friendly. Additionally, the tool integrates seamlessly with monitoring tools like Splunk and CloudWatch for tracking logs and alerts, and with ticketing systems such as ServiceNow or Jira for incident management and workflow tracking, ensuring a smooth operational workflow. The initial setup was straightforward, and the visual tools made defining workflows easier once the core setup was established. The comprehensive documentation is also a big help for getting started, although there is a learning curve. Overall, based on my experience, I confidently give Control-M a recommendation score of 10 out of 10.
What do you dislike about the product?
Some areas of the Control-M interface still feel outdated and could benefit from a more modern, streamlined design. The visual layout can become crowded, especially when navigating large workflow maps. This makes improved zooming, grouping, or filtering options a desirable enhancement. Additionally, while the installation process was straightforward, configuring the environment, agents, security settings, and integrations required planning and technical knowledge. The documentation was helpful, but there remains a learning curve for new users.
What problems is the product solving and how is that benefiting you?
I find Control-M helps by centralizing and automating complex batch processes, reducing manual effort and human error. The dashboard offers real-time overview, making it easy to track job statuses and workflows.
Manages complex file workflows and accelerates critical business processes across industries
What is our primary use case?
What is most valuable?
Regarding the usability of BMC Control-M Managed File Transfer, I have been using it since 2009, and I have encountered no issues. I appreciate that no code is required, it is centrally managed through account management, validations are in place, and file transfers are tracked in an audit through which account they occur. It is one of my favorite solutions, existing since 1980, and I have written a lot of papers on Control-M, including one on my LinkedIn called 'A Leader's Journey' before BMC published the journey of Control-M.
My impressions of application workflow orchestration with BMC Control-M Managed File Transfer are that it is a fantastic tool I have been using for 16 years. I have even received appreciation from the development team in Israel, stating that no one has used the solution to the extent that my team and I have for one of our customers. The orchestration process allows easy accessibility to different applications, and it facilitates configuring with drag-and-drop functionality to set dependencies.
What needs improvement?
If you can share an email, I can provide pointers on potential improvements for BMC Control-M Managed File Transfer, focusing on customer-centric enhancements. For example, providing checksums for file metadata in reports could significantly help with file transfers.
For how long have I used the solution?
I have been working with BMC Control-M Managed File Transfer for more than three to four years.
What do I think about the stability of the solution?
Regarding stability, there were some issues reported during implementation and usage by our customers, but I would rate it an eight out of ten.
What do I think about the scalability of the solution?
The scalability of BMC Control-M Managed File Transfer is impressive due to its ability to handle large quantities of data and files, but there are certain features that could be added to make it a game changer.
How are customer service and support?
From a support perspective, BMC technical support needs improvements. There are novice users needing help, but for customers such as us, who have been using the solution for over a decade, the response needs to be more timely and efficient, utilizing L2 and L3 support effectively.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup process for BMC Control-M Managed File Transfer is very simple for us, as it requires a component to be deployed in the DMZ, from where the file gets transferred centrally to the server.
What about the implementation team?
We are the premium partners for BMC products implementations, recognized as Bihom partner of the year multiple times. I have deployed BMC Control-M Managed File Transfer since 2011 for our customers, and it has been working flawlessly, with people speaking highly about the solution as the heart of their organization.
What was our ROI?
BMC Control-M Managed File Transfer has indeed helped our clients reduce IT operation costs. For instance, I implemented it for one of the largest banks in 2012, which reduced their loan process sanction from four days to just two hours, and now it completes in 30 minutes. Additionally, the timeline for the policy dispatch to insurance end clients, which initially took up to ten days, now happens in two hours.
Which other solutions did I evaluate?
BMC Control-M Managed File Transfer has some competitors in the market, but according to the Forrester and Gartner reports, nobody is even close to this solution, and I prefer not to use open source options.
What other advice do I have?
BMC Control-M Managed File Transfer is my favorite product, so while I would typically rate it around 9.7 or 9.8, I would ultimately assign it a rating of 10.
Saves significant weekly effort by automating job scheduling and ensures immediate task transitions
What is our primary use case?
Control-M is used to run Oracle scripts with scheduled jobs including monthly, weekly, and yearly schedules. Around 50 or more jobs are run every week. Control-M connects to the database, triggers all procedures, performs the operation, and generates the final report. The log is sent to mailboxes detailing how the process went, any issues, or any errors. If there are issues, the mailbox is checked; otherwise, a message indicating successful completion is received along with statistics such as how much time the process took and which processes were run. Jobs are scheduled once, Control-M jobs are created, timing is set up, and the jobs fire automatically at the particular time.
Control-M is used to connect to Oracle products, and through Control-M, a Tableau dashboard is maintained. Most of the scheduling jobs use Control-M to schedule. Control-M helps all products, making it a utility that can be used wherever scheduling features are needed. It is not just for DevOps, databases, or front-end applications; it can be used anywhere without manual intervention to perform particular activities. Wherever there is an opportunity for scheduling jobs, Control-M is the first option.
For migration, Control-M is considered very good. Once all the source and target details are configured in Control-M, it can automatically migrate data. It requires proper configuration and specifying the necessary changes for target technology along with the source system scripts. If properly configured, the complete migration can be triggered end to end. Data migrations and reporting, along with all scheduling activities, can be efficiently managed.
What is most valuable?
The best features in Control-M include sending emails to mailboxes after the process is completed and providing proper acknowledgement reports. The timing is impressive; it connects very fast and performs activities efficiently. The UI is very friendly, making it easy to configure jobs in Control-M. If core technology scripts are available, creating Control-M jobs is a five-minute task. The GUI is very friendly, which simplifies task assignment, scheduling, canceling, and all these operations, making it easily navigable.
Every week, 50 jobs are run using Control-M. If those 50 jobs were being run manually, it would take more than a week. Through Control-M, the jobs are able to be scheduled within two days, saving around five days of effort.
Before Control-M, jobs would be run on Friday evening so that the process would end by Sunday night, allowing the business to start on Monday. Without Control-M, everything would have to be run manually throughout the week. Thanks to Control-M, around five days are being saved. Otherwise, old data would be received for the current week's business, but now the latest data is received.
What needs improvement?
Control-M has room for improvement in displaying dashboard-like graphical reports once processes are completed. For example, after scheduling 50 jobs, if a dashboard showing the completed scripts, status, and time taken is displayed within Control-M itself, it would be very helpful. Currently, mailboxes are checked for reports; if it were in Control-M, anyone could check it. Only those configured with specific mail IDs receive emails, so if a few members are not set up, they will not see the reports. If it were available in Control-M, those users could directly check the dashboard.
For how long have I used the solution?
Control-M has been used for the last two years from the beginning of the project level. Earlier, it was already there in Control-M that the client was using.
What do I think about the stability of the solution?
The same score for stability is a nine out of ten.
What do I think about the scalability of the solution?
Control-M is capable of handling a large volume of processing if the necessary memory space is provided to the server.
How are customer service and support?
Great support is received, with a rating of nine out of ten.
How would you rate customer service and support?
Positive
What other advice do I have?
Control-M would definitely be recommended because it saves a lot of time. If everything were being done manually, it would take a lot of time to run and validate scripts. If everything is configured in Control-M, even non-experts like front-end staff can trigger jobs, making it simple. It is a one-time configuration, and anyone can trigger it. That is the best part; significant time is saved, and there is no waiting time; the next process starts immediately once the current one is completed. If dependencies are set in Control-M, it starts the next task automatically. That is why Control-M is highly recommended for scheduling.
The client is a big enterprise client.
Control-M requires occasional maintenance, maybe yearly or once every six months for upgrades. A Control-M team manages activities such as maintenance every six months or once a year, including cleaning up scripts or memory.
Around 15 members are using Control-M.
The overall review rating for Control-M is ten out of ten.
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