Ortto
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Great product, untrustworthy company.
What do you like best about the product?
The tool itself is pretty awesome and it has a lot of unique features like Segment integration and unique services like Lob to send postcards.
In terms of a nice user experience for a multi-channel marketing program, Autopilot really ticks the boxes when it comes to functionality and ease of use.
Their UI is gorgeous and intuitive.
In terms of a nice user experience for a multi-channel marketing program, Autopilot really ticks the boxes when it comes to functionality and ease of use.
Their UI is gorgeous and intuitive.
What do you dislike about the product?
This review used to be a 10 out of 10, and I've referred dozens of customers to them because I LOVE their product.
But they have proven to be a completely untrustworthy company when it comes to their billing and pricing.
I have been through 2 pricing changes where they have put what were once core features like Segment integration into a higher tier and I've had grandfathered pricing disappear or not scale up when the contact count increases.
They moved some features back into all tiers and I started to recommend them because I thought the product was great value and I started to use it on my marketing automation implementation projects.
The second price increase in July 2019 effectively tripled the cost of the service for some clients. To make matters worse, the increase occurred with 6 days notice which resulted in a lot of shock and anger from my clients who I trustingly referred to the platform.
Most clients didn't even know until they looked at their credit card statements and are all now scrambling to find other solutions.
I don't fault Autopilot for raising their prices so much as the way that they have done it. In both cases it has been done in a sneaky way with little notice given to customers who have seen their bills explode with no corresponding increase in value.
I guess I figured the first price shift was done because it was an early stage startup, but it appears the culture hasn't changed sadly.
Fool me once, shame on you. Fool me twice. Shame on me.
But they have proven to be a completely untrustworthy company when it comes to their billing and pricing.
I have been through 2 pricing changes where they have put what were once core features like Segment integration into a higher tier and I've had grandfathered pricing disappear or not scale up when the contact count increases.
They moved some features back into all tiers and I started to recommend them because I thought the product was great value and I started to use it on my marketing automation implementation projects.
The second price increase in July 2019 effectively tripled the cost of the service for some clients. To make matters worse, the increase occurred with 6 days notice which resulted in a lot of shock and anger from my clients who I trustingly referred to the platform.
Most clients didn't even know until they looked at their credit card statements and are all now scrambling to find other solutions.
I don't fault Autopilot for raising their prices so much as the way that they have done it. In both cases it has been done in a sneaky way with little notice given to customers who have seen their bills explode with no corresponding increase in value.
I guess I figured the first price shift was done because it was an early stage startup, but it appears the culture hasn't changed sadly.
Fool me once, shame on you. Fool me twice. Shame on me.
What problems is the product solving and how is that benefiting you?
Saas onboarding and user activation. It has been an amazing tool not only for its functionality, but also for it's extreme ease of use.
Recommendations to others considering the product:
Look at alternatives from companies that understand the importance of customer trust.
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