Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Intuitive Programming and Outstanding Customer Service
What do you like best about the product?
The programming is very intuitive and easy to use once you get everything set up. Customer service is very responsive.
What do you dislike about the product?
There have been a few issues with systems being glitchy and not updating data but thing are resolved quickly.
What problems is the product solving and how is that benefiting you?
Meltwater is helping us monitor all mentions and aiding in us finding editorial opportunities.
Real-Time Spike Alerts and Shareable Dashboards
What do you like best about the product?
The real‑time spike alerts with AI explanations are outstanding; they surface why a topic is trending, the top terms, sentiment and locations, so we can act quickly.
I also love the shareable dashboards/reports for quick exec readouts.
I also love the shareable dashboards/reports for quick exec readouts.
What do you dislike about the product?
Two areas could improve:
1. LinkedIn coverage: the platform doesn’t consistently alert on posts where our brand is mentioned without a tag, which creates blind spots for executive thought‑leadership monitoring.
2. Alert relevance & controls: occasionally we receive noisy alerts; while sensitivity can be adjusted, smarter default filtering would save time.
3. Access continuity: if a renewal crosses the contract date, access may be cut off abruptly even as email alerts continue; a grace period would avoid work disruptions
1. LinkedIn coverage: the platform doesn’t consistently alert on posts where our brand is mentioned without a tag, which creates blind spots for executive thought‑leadership monitoring.
2. Alert relevance & controls: occasionally we receive noisy alerts; while sensitivity can be adjusted, smarter default filtering would save time.
3. Access continuity: if a renewal crosses the contract date, access may be cut off abruptly even as email alerts continue; a grace period would avoid work disruptions
What problems is the product solving and how is that benefiting you?
Media Monitoring Across Channels: It consolidates news, social media, podcasts, and broadcast mentions into one platform, eliminating the need to track multiple sources manually.
Real-Time Alerts and Trend Detection: AI-driven spike alerts identify when conversations surge, helping us respond quickly to emerging issues or opportunities.
Insightful Analytics: Provides share of voice, sentiment analysis, and narrative trends, which are critical for measuring brand reputation and campaign impact.
Executive Reporting Efficiency: Automated dashboards and customizable reports save hours of manual work, making monthly and crisis reporting faster and more accurate.
Real-Time Alerts and Trend Detection: AI-driven spike alerts identify when conversations surge, helping us respond quickly to emerging issues or opportunities.
Insightful Analytics: Provides share of voice, sentiment analysis, and narrative trends, which are critical for measuring brand reputation and campaign impact.
Executive Reporting Efficiency: Automated dashboards and customizable reports save hours of manual work, making monthly and crisis reporting faster and more accurate.
Empowers Social Listening, Needs License Flexibility
What do you like best about the product?
I use Meltwater as a key digital intelligence and social listening tool. I like that it allows us to go beyond visible content and understand the real context in which brands live—what is said, who says it, how it is said, and what impact it has on public conversation. I really appreciate that we can monitor real-time conversations. I also enjoy the planning part and reputation management features.
What do you dislike about the product?
I don't like that we have a specific number of brands and we cannot make changes to the contract if we need more or less licenses. To be more flexible with the number of licenses. If we lose a client, we would love to stop using a license. If we gain a client, we want to add a license.
What problems is the product solving and how is that benefiting you?
Meltwater lets us understand brand context beyond visible content, monitoring real-time conversations and aiding in planning and reputation management.
Social Listening Analysis that drives informed decisions
What do you like best about the product?
The detailed analysis of Social Listening is essential to understand how a brand or topic is perceived on social media. With MW, this objective is more than achieved.
What do you dislike about the product?
The history is limited; for example, it is not possible to search for information about the 2022 World Cup. Another issue: the reclassification of the sentiment of the posts is not very user-friendly.
What problems is the product solving and how is that benefiting you?
Social Listening Analysis that Drives Informed Decisions
Effective Monitoring with Customized Reports
What do you like best about the product?
I like the comprehensiveness of the Meltwater platform and the ability to create customized reports with significant quality of the data provided. I also find the initial setup very easy.
What do you dislike about the product?
Allow greater versatility when sharing information with third parties
What problems is the product solving and how is that benefiting you?
I use Meltwater to monitor and analyze posts and mentions of PUCMM and other universities. It helps me detect communication crisis situations in time and create customized reports with quality data to understand the reach of campaigns and manage crises.
Optimize Search and Analysis of Influencers
What do you like best about the product?
I like that Meltwater gives me many options to search for profiles that are already categorized. Additionally, it provides me with information about the performance generated by each of the profiles on their different social networks, which is very useful.
What do you dislike about the product?
Well, I specifically use the Clear module. In this module, I think that maybe the average views are skewed by campaigns that have been boosted. So, if they could be excluded or if I could choose which videos to include in the average, it would be phenomenal. Because there are many cases where the performance of a content creator, let's say, is 100,000 and, for example, the creator always has these pieces with a constant 50,000 views. However, when they are boosted, they can go up to 3, 4, 5 million. It increases in such a way that the averages are skewed because they have been manipulated, as they have a budget to increase their views.
What problems is the product solving and how is that benefiting you?
I use Meltwater primarily to find and categorize content creators and influencers. It gives me many search options and obtains performance data on social media, which is essential for our campaigns focused on cost per view.
Meltwater Delivers Powerful, Comprehensive Media Monitoring
What do you like best about the product?
Meltwater is a game-changer for media monitoring. What we love most is how it pulls in data from everywhere, news sites, social platforms, blogs, even podcasts, so nothing slips through the cracks. The AI assistant, Mira, is a huge time-saver, helping us quickly summarize coverage and spot trends without digging through endless reports. The dashboards are easy to customize, and the influencer discovery tool makes campaign planning a breeze. It’s definitely built for big teams and serious projects, but if you want deep insights and smart reporting, Meltwater delivers.
What do you dislike about the product?
There’s is a bit of a learning curve when you first start using it; some of the advanced tools take time to master. A few users mention that real-time accuracy can sometimes lag, and pulling historical data isn’t always as smooth as expected. Overall, it’s powerful, but you’ll need to invest both time and budget to get the most out of it.
What problems is the product solving and how is that benefiting you?
Meltwater solves one of our biggest headaches: keeping track of what’s being said about our brand and industry across countless channels. Before, we spent hours jumping between platforms and manually pulling reports. Now, everything’s in one place—news, social, blogs, even influencers—so we can spot trends and react fast. The AI tools make it easy to turn raw data into insights, which means less time crunching numbers and more time making decisions. It’s helped us stay ahead of competitors and respond to opportunities in real time, which is a huge win for our team.
Intuitive and Excellent Support, But Searches in Spanish Must Improve
What do you like best about the product?
I like how intuitive it is to use the Meltwater platform. In my team, where not everyone has deep knowledge of using social media, Meltwater allows them to conduct real-time monitoring. I also appreciate the constant training sessions that keep us up to date. The presence of Meltwater executives to resolve doubts is very valuable, as the available chat allows us to get help in a few minutes, regardless of the time. This makes us feel supported and backed to offer the best possible service to our clients. Additionally, I have found Meltwater much more intuitive and easy to use, providing more accurate results than our previous tool. The initial setup was also very easy, thanks to the support of the executives.
What do you dislike about the product?
There are times when searches in Spanish don't work very well. On the other hand, I think it's necessary to adjust MIRA a bit. Its history sometimes fails. Searches when done in Spanish sometimes don't capture well what is being searched for. Regarding MIRA, a few weeks ago it happened to me that it didn't record a search I did and it was impossible to resume it.
What problems is the product solving and how is that benefiting you?
Meltwater allows us to monitor social networks and media quickly, especially during crises, and offers precise context analysis. The platform is intuitive and offers constant training, supporting my team with real-time monitoring.
Personalized Training and User-Friendly Platform
What do you like best about the product?
It has training through videos and personalized sessions, in various languages. For now, the platform is user-friendly, once you get involved in understanding how it works and getting to know it.
What do you dislike about the product?
While it is a platform for monitoring news on social networks and portals, it is very global and covers a lot of data. When a user refines the information they need, I have noticed that media with little reach are not taken into account, and those media with less reach help us know what news they are publishing.
What problems is the product solving and how is that benefiting you?
It has made it easier for me when MW monitors information that has already passed and that sometimes, as a user, you are no longer looking for that information because you are constantly searching for recent news about the brand.
Excellent Tool for Reporting and Monitoring
What do you like best about the product?
Ease of use, ease of implementation, number of features
What do you dislike about the product?
Media reach from Similar Web, since it gives us a regional one and not a local one.
What problems is the product solving and how is that benefiting you?
Media monitoring, reporting, analytics
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