Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Easy-to-Use Interface with Exceptionally Supportive Team
What do you like best about the product?
The interface is easy to use, and the team does a great job of making sure you understand all the features within the product.
What do you dislike about the product?
At times, the methodology behind exactly what I’ve queried can be a bit confusing, but the team is consistently responsive and helpful when it comes to answering my questions.
What problems is the product solving and how is that benefiting you?
It fits smoothly into my workflow, especially since it’s a product I’ve been using for a long time. They also keep rolling out helpful AI features that genuinely improve my performance and the ROI I get from client work.
Easy to Use, Flexible Coverage Additions but Could Improve for Canada
What do you like best about the product?
I like that Meltwater is easy to use and that you can add any missing coverage.
What do you dislike about the product?
It wasn't picking up all Canadian coverage or Canadian radio coverage.
What problems is the product solving and how is that benefiting you?
Media monitoring, insight reports and journalist searches, which make our work easier and back our work by insights.
It's needed for Communications work
What do you like best about the product?
Ability to search & gather articles. Also the ability to have an archive is great and analytics is top tier!
What do you dislike about the product?
Not very Intuitive and hard to set up. Also, making changes and using functions beyond what is used daily is hard to get into. Also very pricy
What problems is the product solving and how is that benefiting you?
Media montioring for sure, it helps to keep track of media hits and its easy to have the information in one place.
Easy-to-Use Dashboard with Robust Search
What do you like best about the product?
Easy to use dashboard and searches. They are fairly complete.
What do you dislike about the product?
Sometimes non-intuitive. When in the middle of an intensive search, failure to save properly can easily lead to loss of large amounts of work, requiring one to start over.
What problems is the product solving and how is that benefiting you?
I use it to produce daily media reports. Best way to do it, in my experience
Great product for digital media success!
What do you like best about the product?
The Meltwater tool has a lot of features, so many so that it may feel overwhelming at first, but they are clearly demarcated in the software. Particularly useful for us are the Media Relations tool, which allows us to quickly find journalists active across the world, as we are active and invest in multiple countries. The other features that are incredibly useful not just for our stakeholder management team, but also other internal stakeholders, are the automated Daily news Alerts, which provides a comprehensive overview of where we've been mentioned in the media, so much so that we were able to cancel another subscription we used for media monitoring and allocate those resources elsewhere.
Customer support has also been great, the success managers (while they do rotate out fairly often) are proactive and have helped support our journey throughout, particularly with trainings, onboarding new users, and refining our media monitoring and searches. And the new AI Mira chatbot, while having some bugs, has made it much easier to search for contacts and journalists!
Customer support has also been great, the success managers (while they do rotate out fairly often) are proactive and have helped support our journey throughout, particularly with trainings, onboarding new users, and refining our media monitoring and searches. And the new AI Mira chatbot, while having some bugs, has made it much easier to search for contacts and journalists!
What do you dislike about the product?
The platform can sometimes be a bit laggy on web, so it does take a while to load at points, but given the amount of resources it provides it is understandable.
What problems is the product solving and how is that benefiting you?
Providing us a comprehensive overview of where we stand in the media and where we're mentioned, anywhere in the world. With a lot of local outlets writing about us (we're active in dozens of countries worldwide), it's impossible to manually keep track of them, so this easily saves us dozens of hours a month. And it's great for analyzing overall sentiment and reporting this info internally.
Flexible and Innovative, Needs Better Dashboarding
What do you like best about the product?
I use Meltwater for news and social media monitoring, and I love how flexible it is, allowing me to create as many search queries as needed, whether searching for information about clients as big as global listed companies or as small as startups. Another thing I really like is the pace of innovation. Meltwater innovates at a breakneck speed and truly cares about how its customers use the tool, always looking to improve it. The AI capabilities are also increasingly useful in getting relevant answers quickly. Meltwater allows me to scan the whole news landscape and effectively see all open social media networks, which is particularly useful. I appreciate their support in helping us get going with training and implementing searches.
What do you dislike about the product?
The dashboarding tools are somewhat frustrating compared to competitors. They are very rigid. I know they're working to improve them, and they have improved, but they are still too rigid. I wish the charting and dashboarding options were more like a business intelligence tool instead of being constrained by set combinations of metrics and dimensions. This primarily affects power users like myself. Additionally, access to platforms like TikTok, Facebook, and Instagram is limited, but that's common across the field, not Meltwater's fault.
What problems is the product solving and how is that benefiting you?
Meltwater lets me scan the entire news landscape and see all open social media networks. Its flexibility allows unlimited searches without mention limits, and its AI capabilities provide quick relevant answers.
Intuitive Platform for Effortless Media Monitoring
What do you like best about the product?
I find Meltwater easy to use and intuitive. I also like the social media dashboard feature, which I've used at different places of employment. One thing that stands out is the simplicity of the initial setup since I was already familiar with the software, I just needed a login. I appreciate having everything in one place, like the media monitoring and database. Overall, I appreciate the features I've used.
What do you dislike about the product?
I don't get to use the social media dashboard, but I'm hoping that one day we might be able to.
What problems is the product solving and how is that benefiting you?
Meltwater solves the problem of manually finding news for the core reporting and captioning profession, which we need on a weekly basis.
Seamless Media Monitoring with Stellar Support
What do you like best about the product?
I like Meltwater for its ease of use, making it simple for my team to navigate the platform without any hassle. I really appreciate the ability to search as many times as needed with unlimited keyword searching, which is crucial for our work. The customer service is excellent; the team was great to work with during setup and ensured we had everything we needed. Meltwater allows my team to use the platform seamlessly without worrying about sharing seats or hitting search maximums.
What do you dislike about the product?
The quality of the search results sometimes picks up syndications and not the original article. When it lists 'duplications' for articles, maybe make it so the original article is visible and you click in to find the syndications.
What problems is the product solving and how is that benefiting you?
Meltwater helps with media monitoring and social listening by providing news alerts, media scans, and social monitoring. It allows unlimited keyword searches without sharing seats, making it seamless for my team.
Comprehensive Media Database That Makes Journalist Research Fast and Easy
What do you like best about the product?
Its comprehensive database of media contacts helps us save time when researching who might be the best person to reach out to for a particular story. The embedded social media profiles, along with links to journalists’ work, also help us understand not only what their beat is, but whether our story is truly a good fit.
What do you dislike about the product?
No complaints at this time. We don’t use it for pitching, though, since all of our outreach is 1:1. Our process is a bit more laborious, but it has still led to good results so far.
What problems is the product solving and how is that benefiting you?
It makes my workload much, much faster overall. Having daily news reports sent directly to company leadership helps keep everyone on the same page when it comes to mentions. The reporting features also drastically reduce the time I would otherwise spend tracking media hits. On top of that, their team is great about providing support whenever it’s needed.
Centralized Platform for Easy Media Management
What do you like best about the product?
I really like how Meltwater allows me to put together slides in various media reports and decks. This is my favorite feature because before, I had to do all this independently. Now, I can plug it into preexisting dashboards, which makes the process much smoother. Additionally, it makes sharing reports with clients more straightforward as it takes out a lot of the entry-level middleman work, enabling us to focus on the core issues.
What do you dislike about the product?
I wish that the alerting system was a little bit more user friendly, just for the actual content that you see within an email when you're pinged. I wish that that was maybe a little bit more user friendly on the phone, so that for on the go, if we're trying to figure out what needs to be forwarded, opening links, that kind of thing, I wish that was a bit more seamless.
What problems is the product solving and how is that benefiting you?
Meltwater centralizes tasks I used to do manually, like Google searches and alerts, into one dashboard. It helps create media reports and decks easily, saving me time on entry-level tasks and allowing me to focus on important issues for my clients.
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