Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Gamechanger for client service
What do you like best about the product?
Meltwater has been incredibly helpful in researching and shaping messaging for our clients. Sentiment analysis very much drives our decision making and client are super happy with the results! It is easy to use and the client ready presentations are so great to have on hand!
What do you dislike about the product?
So far there are no features that I dislike! There is a small learning curve in using the platform but the training session and academy videos are helpful and we are working through them! The only other downside for the firm is the cost.
What problems is the product solving and how is that benefiting you?
Meltwater is giving us the ability to collect more media data to present to our clients than we were ever able to attain previously. The data is presented nicely and is very understandable for us and clients to digest. It is also saving us alot of timing is manual data collection!
Experience the power of Meltwater
What do you like best about the product?
Being a beginner in analytics means, I benefited greatly from all the options at my disposal. I appreciate the simplicity and versatility of Sysomos, particularly its only input requirement for searches. My favorite feature is how it visualizes data with word clouds and statistical groupings, making results easily understandable. In contrast, other similar programs may require more time to parse through metrics. Sysomos truly sets itself apart with its remarkable data visualization capabilities.
What do you dislike about the product?
Our account manager's persistent scheduling of sales calls is quite irritating. Additionally, the requirement to sign in every time I visit their website is a nuisance that has been difficult for me to solve. Finally, if there have been any issues with using their application, they are unresolved.
What problems is the product solving and how is that benefiting you?
The wonderful thing about Meltwater is that you can monitor both mainstream and social media from a single location. It makes finding people in your area or researching various topics much easier without switching between different platforms.
Unrivaled Quality: Meltwater
What do you like best about the product?
I love using Meltwater Engage! The user interface is aesthetically pleasing, intuitive, and incredibly intuitive. It's an excellent resource for our Communications team - training new employees with its simple set-up and post-creation capabilities. In addition, I found the news aggregation component extremely effective in searching for current topics; altering searches as needed was no problem. Monitoring capability adds an extra layer of convenience, which is very beneficial down the line. All in all, it's been nothing but positive experiences since we started utilizing this product!
What do you dislike about the product?
I'm incredibly pleased with the extensive capabilities of Meltwater, but there are a few aspects I find inconvenient. My biggest grievance is our account manager's persistent scheduling of sales calls. Additionally, being unable to remain logged on when accessing the website can sometimes be quite pesky. Lastly, although prices for these services may exceed my current budget, updating and expanding could also prove costly in time down the line.
What problems is the product solving and how is that benefiting you?
Before using Meltwater, our biggest problem was measuring the success of our public relations activities. Now that we have access to historical data, it has become easier to set annual goals and track progress in each fiscal year.
All-In-One Analytics Solution
What do you like best about the product?
I like the integration of social media analytics with external earned media. And my clients love the Ad Value Equivalency.
What do you dislike about the product?
I like that Meltwater is continually rolling out new features to more comprehensive product, but I wish they would keep some of the original metrics that clients love (like AVE).
What problems is the product solving and how is that benefiting you?
Meltwater provides me with all of the metrics I need in one place. Before we signed on with Meltwater, I had to manually search for data to show the value and efficacy of our campaigns.
Nice product, terrible company to work with.
What do you like best about the product?
If you're looking to get granular insights into your media coverage, Meltwater is a solid tool to use. Easy to set up; nice UI; does what it says.
What do you dislike about the product?
Working with Meltwater is a miserable experience. The sales team is aggressive to the point of harassment. Before I was in a position to buy, I had to tell them to stop contacting me, or I would block them. The account managers are constantly trying to upsell and would call my mobile phone out of the blue. They have "gotcha" contracts, designed to lock you in if you miss the renewal cutoff by just a couple of days. The product is good but it is marred by the entire experience of working with the organization.
What problems is the product solving and how is that benefiting you?
It helps us to get a granular overview of our media coverage, comparing us vs our competition and eliminating all the spammy media coverage. It makes it easy to measure media coverage vs KPIs.
Fantastic tool for measuring SOV and impact of other awareness-building initiatives!
What do you like best about the product?
A breeze to use, Meltwater makes measuring brand awareness easier than most tools. I also love that you're able to use it for competitive benchmarking, which has come in really handy when looking to build out a PR strategy from scratch. Customer service has been excellent as well. And I really like the addition of the mCommunity.
What do you dislike about the product?
I don't have any complaints about Meltwater - it is the right tool for my company's needs right now.
What problems is the product solving and how is that benefiting you?
When I started at my current company, we did not have a PR strategy nor were we able to understand our SOV in the market against key competitors. Meltwater was an excellent tool to help me stand up an outbound communications program, and is now a critical technology used to help show how our awareness is growing.
It's good. There are however some small flaws with it that if fixed, would net this a higher score.
What do you like best about the product?
The ability to schedule, add tags, and have multiple channels on it.
What do you dislike about the product?
The "@" tagging system needs heavy improvement. There would be times where I would have to go back to a post and tag people or companies manually due to Meltwater not being able to find it.
What problems is the product solving and how is that benefiting you?
The ability to solve and schedule out social media post very fast. The simple layout of everything as well which makes it easy to navigate.
Powerful tool for PR, but it wasn't right for my Social Media needs
What do you like best about the product?
I enjoyed the daily emails with a wrap-up of the daily news clippings
What do you dislike about the product?
The social media tools weren't robust enough for my needs
What problems is the product solving and how is that benefiting you?
I often found user generated content about my brand that I wouldn't have otherwise found.
I developed an ambassador program of great capacities and Klear has been vital for its success.
What do you like best about the product?
The in depth insights you can get on people and campaigns.
What do you dislike about the product?
Sometime's it's slow but that's due to how big my campaigns are so I understand.
What problems is the product solving and how is that benefiting you?
Everytime I've had a request it's been met.
This is the media monitoring service you're looking for
What do you like best about the product?
I find the Meltwater site to be very easy to navigate and user-friendly. Their customer service is also excellent. Anytime I've had a question, customer service has been knowledgeable and quick in their response time.
What do you dislike about the product?
I can't say there's anything that I dislike! There are frequent updates and changes to the platform, which means sometimes it's just getting reacclimated with navigating the website, but it's never complicated.
What problems is the product solving and how is that benefiting you?
Meltwater has been the most useful to us when it comes to tracking PR mentions. We easily get to track when and where we appear in the news, and we don't have to spend lots of time digging for this information. It is valuable information that we share with our company and ownership.
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