Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Helpful Resource
What do you like best about the product?
I work for a franchisor company, so the ability to pull a list of media contacts in each local market is what I like best.
What do you dislike about the product?
I dislike that I cannot pull a local media contact list by ZIP Code only.
What problems is the product solving and how is that benefiting you?
Meltwater is helping us solve the problem of understanding our brand reputation with potential clients.
Meltwater provides tools to develop insights into market trends
What do you like best about the product?
provides valuable insights
provides a platform to plan and schedule content in collaboration with teams
allows the extraction of data
provides the tools to cross-reference social strategies based on dates, tagging, channels, etc.
provides a platform to plan and schedule content in collaboration with teams
allows the extraction of data
provides the tools to cross-reference social strategies based on dates, tagging, channels, etc.
What do you dislike about the product?
the platform sometimes glitches (i.e., there have been a few occasions where I was unable to open drafts saved in the content calendar or edit/copy posts)
it would be helpful to have the hashtags used as a type of automated tagging
it would be helpful to have a search function within the content calendar
it would be helpful to have the hashtags used as a type of automated tagging
it would be helpful to have a search function within the content calendar
What problems is the product solving and how is that benefiting you?
planning content as a team
provides professional development courses to create more effective campaigns
establishes a source of data that can be shared
provides industry insights
provides professional development courses to create more effective campaigns
establishes a source of data that can be shared
provides industry insights
Fantastic experience; would recommend to larger firms with wider social media following.
What do you like best about the product?
My monthly calls with my account manager are always very helpful. I appreciate the partnership and Meltwater's priority to make the platform work for me.
What do you dislike about the product?
Our target audiences are not heavy social media users, so it is difficult to figure out the best way to utilize such a robust platform.
What problems is the product solving and how is that benefiting you?
Bringing to light the tags, mentions, key words, etc. that are relevant for us to track rather than me searching and hoping to come across the right information.
Meltwater is a good tool but not right for my needs.
What do you like best about the product?
Social media scheduling and analytic capabilities.
What do you dislike about the product?
It was too robust for my needs as a communications professional.
What problems is the product solving and how is that benefiting you?
It wasn't really solving any problems.
Great customer service
What do you like best about the product?
Meltwater provides great insights for our client, and the team is extremely responvise and helpful in training/questions.
What do you dislike about the product?
It's a very complex system, so it takes a long time to learn.
What problems is the product solving and how is that benefiting you?
It solves the question of "who is talking about our clients and what are they saying?". This has helped us to be on top of negative press, and also allows us to highlight positive articles/mentions to our clients, often times before they have seen them.
Meltwater is a great platform to use to gather insights in PR work and more
What do you like best about the product?
I like the different search methods, the interactive boards and the easy access to so much important information about a lot of the things that I need for my work
What do you dislike about the product?
Sometimes searches are not as accurate as I would like or it takes a lot of manual work to weed out things that do not belong to a specific search - sometimes media categorization is inaccurate
What problems is the product solving and how is that benefiting you?
It's helping me find contact information for reporters easily and gathering important news mention insights across charts and alerts that have helped us inform our clients better
Really great customer experience! Loving the platform!
What do you like best about the product?
The customer support! I love how easy the dashboard is to use/figure out.
What do you dislike about the product?
I wish we had purchased more of the bells and whistles with social monitoring for our clients.
What problems is the product solving and how is that benefiting you?
Helping with our reporting! Helping with finding sources for folks throughout the agency.
Promising Solution for Media/Social Monitoring
What do you like best about the product?
With familiarity, the platform is relatively easy to use. I appreciate the ability to conduct a quick company search that I recently learned about.
What do you dislike about the product?
The platform definitely takes extensive 'practice' to feel comfortable with. It's not immediately intuitive from a UX angle. I am also concerned about selling this as a social intelligence platform when it leans so heavily on Twitter vs. the other major platforms. Additionally, I understand privacy concerns are paramount for FB and IG, but not having the ability to monitor anything other than company/business accounts is also not very valuable.
What problems is the product solving and how is that benefiting you?
Access to real time media and social coverage of clients, competitors, relevant industries and product categories.
Meltwater has been extremely helpful for our team in providing in-depth reports!
What do you like best about the product?
The insights and the ability to cultivate press lists is fantastic!
What do you dislike about the product?
Currently, I don't see any downside to Meltwater.
What problems is the product solving and how is that benefiting you?
Ability to cultivate press lists and different categories, ability to look at all insights from social media at one glance (including when/how we're mentioned)
Excellent tool. Saves a lot of time for us and money for our clients
What do you like best about the product?
Super insightful technology. Once you find the proper way to search, everything is super accessible and displayed for you.
What do you dislike about the product?
The boolean language was a bit of a learning curve but once you understand it, it was super easy to grasp.
What problems is the product solving and how is that benefiting you?
All the searches are in one place instead of me having to go to every native platform and I can get an automated snapshot of the accounts that I am managing. I don't have to worry about getting a late night email about a crisis or eating up billable hours.
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