Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Good tool with lots of add-ons
What do you like best about the product?
There are multiple functions all in one tool. Instead of using three separate platforms, we were able to consolidate and just use Meltwater.
What do you dislike about the product?
Some of the UX/UI of the tool is lacking. The labeling is not intuitive and sometimes difficult to find what you need.
What problems is the product solving and how is that benefiting you?
Solving the problem of having multiple tools to accomplish related needs. Also allows for more automation of daily processes.
Recommendations to others considering the product:
Some social capabilities are limited based on the platforms' API, but that happens with all social management tools. Meltwater is different though because of its robust monitoring and reporting features. It is perfect for all-encompassing monitoring and social posting in one place.
Meltwater Audiense truly provides jaw dropping audience insights
What do you like best about the product?
Psychographic, influencer and content preference info equip me and my team to be much more customer/audience-centric.
What do you dislike about the product?
Meltwater is not inexpensive and logins across the various platforms can be a little clunky.
What problems is the product solving and how is that benefiting you?
Meltwater gives us information about topics and content types that we would not otherwise know. Plus, the system helps us understand how our target audiences consume and interact with content, as well as how these groups identify themselves.
The service is incredibly expensive, but it's important to be instantly aware of media coverage
What do you like best about the product?
The interface is very, very, very, very easy to use
What do you dislike about the product?
Constant "account review" asks by representatives and the failure for a long time to understand our budget cycle; i.e., when we are able to renew
What problems is the product solving and how is that benefiting you?
Tracking social & media mentions
Recommendations to others considering the product:
Negotiate the rate ;-)
The Best Platform for PR and Social
What do you like best about the product?
The ability to monitor your PR reach is just amazing. Meltwater has helped really understand our market sentiment and expand on that to scale PR, not only in the US but outside as well.
What do you dislike about the product?
The inability to sync your emails to show up in the app is something that is a necessary feature and a bunch of other tools have, would love to see it in Meltwater as well.
What problems is the product solving and how is that benefiting you?
Measure, scale, and optimize our PR outreach and efforts. It has also played a vital role to understand our social media impact with the social listening tool.
Great platform
What do you like best about the product?
I find Meltawater has really nice userfriendly interface which is comfortable to use in daily work. Also it has multiple integrated functions, such as sorting of various media platforms & analytics, tagging specific content
What do you dislike about the product?
Unfortunaltely I would miss a function of adding "preferred" sources, such as media channels (specific magazines) where I would be interested to see first coming news on my searches
What problems is the product solving and how is that benefiting you?
it is definately saving time on using external tools and is good automated tool. so basically it helps to do job faster and more efficient with media monitoring
Recommendations to others considering the product:
I find Meltwater is a good tool with nice support team, who are helping by chance. Also the academy helps with further questions
One of the best social listening tools I've used
What do you like best about the product?
It integrates all digital platforms including news and blogs, besides social media.
What do you dislike about the product?
Sentiment analysis is not accurate, and the platform doesn't learn from what we re-clasificate.
Linkedin is not included in the monitoring
Linkedin is not included in the monitoring
What problems is the product solving and how is that benefiting you?
It allows us to process and analyze all the platforms in one single tool.
My long experience about MELTWATER
What do you like best about the product?
Very synthetic and relevant way to get a very quick press review on a specific topic
What do you dislike about the product?
Sometimes, the lack of official updates, if any
What problems is the product solving and how is that benefiting you?
Competitive intelligence and protection of our Trade Marks
Recommendations to others considering the product:
Don't hesitate to contact the MELTWATER hotline whenever facing a problem on the platform
Deepening analysis of advocacy campaigns
What do you like best about the product?
We currently use Meltwater to track our media presence and it has been helpful detecting media coverages that I would otherwise not be able to discover. The share of voice option is also great to show how our organization is faring against similar groups.
What do you dislike about the product?
I think the graphics could be improved. I use another listening tool and that competitor has better visual charts and graphics that look modern and can easily be shared for reports.
What problems is the product solving and how is that benefiting you?
We have limited manpower for communications work so having Meltwater is like having additional personnel that helps with analysis. I have someone/something that can do daily monitoring so I can focus on implementing strategy and writing.
Recommendations to others considering the product:
It's important to fully understand its features so you can maximize your use. It's a powerful system with robust data but it's not always user-friendly.
Oceania Dairy&Westland Milk Products
What do you like best about the product?
We have chosen Meltwater as one of our most trusted tools since 2018.
All the features have been very helpful to us and Meltwater offers its customers a very efficient and professional team of consultants and technical support. The features and quality are better than similar tools in the market.
All the features have been very helpful to us and Meltwater offers its customers a very efficient and professional team of consultants and technical support. The features and quality are better than similar tools in the market.
What do you dislike about the product?
We haven't found any reason to dislike Meltwater. A slight inconvenience is that the insight report for a separate news article doesn't seem to be logged in anymore.
What problems is the product solving and how is that benefiting you?
We understand that systems are subject to frequent technical maintenance and updates. Occasionally it is unstable when used at midnight. But this is not a problem and we will continue to stay with Meltwater, and look forward to its innovative features.
Recommendations to others considering the product:
Meltwater is perfect for use.
Continuously improving
What do you like best about the product?
Over the time that I've been using Meltwater, the capabilities and costs continue to improve. I appreciate their customer service and efforts to ensure I am getting the most of my subscription.
What do you dislike about the product?
I think I need to explore the tool more to personalize the dashboard to my needs but otherwise, I'm quite happy.
What problems is the product solving and how is that benefiting you?
I greatly appreciate the efforts Meltwater staff are making to continuously improve the product. I especially like the new partnership with Dow Jones that helps me capture news coverage I might not otherwise see. I also really love the partnership with TVEyes (?) to ensure I can capture and share broadcast coverage. The editing tool is easy to use and very handy.
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