Meltwater Suite (UK)
MeltwaterReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,354 reviews
from
External reviews are not included in the AWS star rating for the product.
Fantastic tool to dig for insights with long loading times
What do you like best about the product?
I like the support team as they are prompt to respond to questions and do so in a helpful manner. I like the flexibility of boolean searching and the ability to include custom categories to cut down the time it takes to find what you're looking for.
What do you dislike about the product?
I don't like the amount it time it takes to load results as well as the fact that switching between tabs in explore requires the reloading of the data even if no change has been made to the search. I don't like the fact that there is no way to save a custom period in a search to be able to quickly come back to it at a late date.
What problems is the product solving and how is that benefiting you?
Meltwater helps me to quickly and efficiently find what people are discussing online as well as share this information with my colleagues in a synthetic manner.
Get the media world in your pocket with Meltwater
What do you like best about the product?
I like Meltwater for all my up-to-the-minute news links mentioning our company. It gets them in real time and can segregate them into categories of my choosing. I also get an RSS feed to send to my company's Slack channel so others can also be in the know. I really like, and use, the various charts for illustrative purposes and decks, plus the measurement tools such as reach, ARV, countries, etc.
What do you dislike about the product?
I think the Meltwater tool could be easier to create reports from. The charts and data are great, but the UI/UX could be stronger in my opinion. I see they are starting to evolve the layout and categorization, and even solicting user feedback, so I am encouraged that they see this as an opportunity area for improvement.
What problems is the product solving and how is that benefiting you?
Everyone wants to know what the press release or articles REACH is, and that is identified for the user, along with the actual link which makes it easy to share, post on social and business sites, etc.
Recommendations to others considering the product:
It's all mentioned in my review comments above.
Very efficient tool, responsive customer service is excellent
What do you like best about the product?
The tool is very intuitive but any time I have been stuck customer service provided timely, helpful answers
What do you dislike about the product?
Packages can be a bit restrictive in the lower price point
What problems is the product solving and how is that benefiting you?
Making media outreach really simple and not having to worry about maintaining or locating appropriate contact lists
Great Resource for Intelligence
What do you like best about the product?
Meltwater's comprehensive and real-time media monitoring tools are the best in the market for fast and reliable intelligence gathering.
What do you dislike about the product?
The cost of Meltwater is quite high, and while the price tag is worth it there are additional costs for expanded access that are difficult to anticipate when signing on for the service.
What problems is the product solving and how is that benefiting you?
Meltwater monitoring and real-time alerts have allowed our staff to keep our clients abreast of emerging news and issues ahead of our competitors.
Best Media Monitoring tool
What do you like best about the product?
I like that I can ask and get answers to questions fast on the app; Maria is the best! Works best for competitor analysis. One can draw insights at a glance and dashboards are easy to share. Generally, after training, the platform is easy to use. I also love that I'm getting free certifications; if you ever want to branch into Kenya, hey, I'm available.
What do you dislike about the product?
Sometimes the site is down when I need to get dashboards, few problems with sharing dashboards that get to users as blank. More could be done on the advanced boolean search to better help users understand how to create the searches. Also can compare search have more than 10 limits?
What problems is the product solving and how is that benefiting you?
I',m analyzing different election candidates in my country. Meltwater has helped our clients see how they compete against other candidates on different social media platforms and get a general feel of the sentiment toward them. This shows our areas of weaknesses, and we can come up with strategies to do better.
Recommendations to others considering the product:
Ask questions when stuck, someone is always ready to help you. Take time to attend the training.
Meltwater is great, and getting even greater
What do you like best about the product?
Meltwater's combination of media monitoring, analysis and overlaying that onto journalist profiles is unbeatable
What do you dislike about the product?
Very little to dislike - if I have to pick, I'd say that the interface for journalist searches (source v journalist) could be improved.
What problems is the product solving and how is that benefiting you?
Meltwater helps measure the effectiveness of our media relations efforts, provides clear benchmark analysis v competitors, and enables us to reach the right journalists at the right time.
Helpful, responsive service & platform
What do you like best about the product?
The Meltwater Team are all super responsive and helpful whenever I have a query. The platform is easy to use and provides good insights. There are also valuable teaching resources that users can access for free.
What do you dislike about the product?
The only downside to Meltwater is that the AVE needs to be calculated to represent an accurate Rand value.
What problems is the product solving and how is that benefiting you?
Meltwater helps me keep an eye of our mentions in online & print media.
Good tool for basic online research
What do you like best about the product?
Ease of use , query building are relatively easy to do
What do you dislike about the product?
Data sources are limited to Twitter, online news, blogs etc - Meta platforms are not covered at all
What problems is the product solving and how is that benefiting you?
Easy and quick research for new business pitches and existing clients
Recommendations to others considering the product:
Good tool with great ease of use, however, access to data sources will be a problem area
Meltwater best media marketing solution
What do you like best about the product?
Meltwater is the best platform for marketing and promotions of brands. This software has come up with the latest features which make them stand above all. Additionally, it offers integrated solutions for bringing something efficient. You will best analytical insights into your brands and this tool provides the premium coverage.
What do you dislike about the product?
This Meltwater software is quite pricey and doesn't provide free trials. Additionally, it shows some errors while regulating the analytics in Arabic. Moreover, it consumes time for loading Instagram uploads and other activities on various social platforms.
What problems is the product solving and how is that benefiting you?
it is the easiest to use and understand for beginners. Thus, the simple and intuitive interface will provide an easy approach. Additionally, it also works with Boolean and solves all your doubts. It helps in boosting the insights and in pitching for new business. Hence, it is a well-rounded tool for all social platforms.
Helpful
What do you like best about the product?
Media coverage monitoring and the Explore tool are the most helpful for me. The customer support is also great.
What do you dislike about the product?
Often, the website does not load properly on the first try. Also, certain sites don't appear on the Meltwater feed so I always have to do a Google search to supplement my coverage monitoring.
What problems is the product solving and how is that benefiting you?
Easy place to monitor for media coverage. I use it every morning.
showing 1,141 - 1,150