Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Reputation & Social Monitoring Around the Clock, Around the Web
What do you like best about the product?
Meltwater has a unique suite of tools designed to provide a lens and real-time data for social and news mentions for our brand. We can set alerts, dashboards, and reports to stay updated on what's being mentioned about us and our competitors.
What do you dislike about the product?
They use a custom language called Boolean to aggregate data and perform search queries. If you are not familiar with it, it can seem intimidating and does require some learning in order to use it successfully.
What problems is the product solving and how is that benefiting you?
Meltwater solves what's my share of voice on social, what are my customers saying about our products, the usage of hashtag campaigns, and reviewing media articles related to our brand. It benefits by providing a lens in one central location where information flows rather than in silos.
Dedicated account team that helps us solve client needs quickly
What do you like best about the product?
The AudienSe tool has been very valuable in our customer journey work, especially when understanding buyer mindsets.
What do you dislike about the product?
Meltwater is great for broad views but more difficult for more detailed analysis
What problems is the product solving and how is that benefiting you?
Helping us better understand different audience groups across many clients.
Meltwater is the most user friendly and intuitive Boolean query Twitter platform.
What do you like best about the product?
> Platform is user-friendly,
> The various ways that the platform filters content (top hashtags, etc.)
> Access to Twitter's firehose
> Exporting functions and sampling
> The various ways that the platform filters content (top hashtags, etc.)
> Access to Twitter's firehose
> Exporting functions and sampling
What do you dislike about the product?
Integrate a network/link analysis functionality. This would separate the platform from other competitors. The tool already has all the data needed to do this.
What problems is the product solving and how is that benefiting you?
Access to Twitter's firehose, and the ability to easily query that data. We tried NUVI for some time, but that tool is inferior to Meltwater.
Recommendations to others considering the product:
Purchase access to the tool if you need to query Twitter data. The ease of building out Boolean queries, and the useful filters allow you to easily analyze conversations. Our team has used multiple social media monitoring tools (Sprinklr and NUVI), and Meltwater is vastly superior to either of those tools. I highly recommend the tool.
Review on Meltwater from a public policy think-tank (non-profit)
What do you like best about the product?
The degree of customization in Meltwater makes tracking media mentions very easy to tailor for our many needs.
What do you dislike about the product?
An area of improvement would be the text options in the media outreach. More fonts, different bullet types, etc...
What problems is the product solving and how is that benefiting you?
Because of Meltwater's media intelligence, we have a reliable way of collecting media mentions. This helps us keep track of the impact of our work.
I utilize Klear on behalf of my company to track my athletes.
What do you like best about the product?
I like the overall layout of the platform, it's very sleek and intuitive.
What do you dislike about the product?
Nothing, any request I have I reach out to our rep Antonia and she finds a solution quickly.
What problems is the product solving and how is that benefiting you?
I have to track a lot of individuals and gain insights on them. Klear allows me to group them all and stay up to pace.
Great social listening and content management platform
What do you like best about the product?
Meltwater is easy to use, intuitive when creating queries, works with Boolean and other formats for defining your queries, and has a phenomenal support program with their account managers being on call every day and highly responsive. We also love and use their custom audience reports extensively for new biz pitches as well as insight development when working on high level strategies. All and all and phenomenal well rounded tool. Also reaches back way further when combing social data and performance analytics than other tools. The price is also far more accessible than many of their competitors.
What do you dislike about the product?
Honestly there's not much that we dislike. Currently there's some frustrations with measuring Instagram Reel performance on our owned social platform presences but otherwise it's truly a great tool/platform and their customer support is awesome.
What problems is the product solving and how is that benefiting you?
We needed a social listening tool for new business pitches to identify brand and audience insights, as well as social media performance reporting, and audience insight development to guide strategy work.
Scheduling content and measuring performance has never been this fun, intuitive and easy to do.
What do you like best about the product?
The social media management tool that helped me schedule posts, create content, engage with my community and measure performance across all my social media channels
What do you dislike about the product?
The platform works perfectly and seamlessly. The product worked quite brilliant for me and my team. It just has to be much affordable in terms of pricing plans.
What problems is the product solving and how is that benefiting you?
Content scheduling has been a hustle for me and since I started using Meltwater, it has been a walk in the park. I can now do more work with ease and boost performance.
Recommendations to others considering the product:
If you have been looking for a platform that will take the burden off your neck, TRY Meltwater TODAY!
Great tool, very useful for analyzing conversation in digital media and making decisions.
What do you like best about the product?
The conversation listening tool is very useful, although now that we are using the tool to measure influencers, I have also found it very useful.
What do you dislike about the product?
I think it is still very complicated to generate queries and obtain certain information.
What problems is the product solving and how is that benefiting you?
Mainly the positive conversation in digital media about my brand, actions with influencers, social media monitoring
Sophisticated platform that assists in resolving media monitoring needs
What do you like best about the product?
The customizability of the platform to suit various needs
What do you dislike about the product?
It may be complicated and difficult to master, especially for people who are totally new to this.
What problems is the product solving and how is that benefiting you?
Media monitoring
Fast and easy learning
What do you like best about the product?
The easy explanation of the concepts and the videos explaining all the things
What do you dislike about the product?
It's a short course, it would be better if this course was more longer
What problems is the product solving and how is that benefiting you?
Meltwater helps me to improve my knowledge in marketing and influencers marketing
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