Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Platform is user friendly
What do you like best about the product?
Easy to manage all of our social platforms.
What do you dislike about the product?
Would be helpful to include data on TikTok and Snapchat
What problems is the product solving and how is that benefiting you?
Its easier to post and manage our accounts
Fantastic tool
What do you like best about the product?
Meltwater is easy to use, and being relatively new to the platform, I've found the chat to be a huge help. The staff is wonderful and the dashboards are easy to navigate.
What do you dislike about the product?
As a new user, I haven't found much that I dislike about the platform. A few of the functions are still a bit confusing - it is always difficult to see how something was generated in a training session and then attempt to recreate that on your own. But other than still learning, I have found it very helpful.
What problems is the product solving and how is that benefiting you?
The real-time data is a huge help. In corporate communications, things move very quickly so it is wonderful to have a tool that provides updated information as soon as it seems like something needs to be wathced.
i use meltwater every day, it's very helpful
What do you like best about the product?
Meltwater's explore tool allows me to see a lot of the data that I need to see in one place
What do you dislike about the product?
I guess the only downside I can think of is that sometimes the content that is filtered through is very far away from what i am looking for
What problems is the product solving and how is that benefiting you?
i have noticed that meltwater gives me the ability to monitor ongoing trends very easily
Meltwater Review
What do you like best about the product?
Very helpful and easy commucnstion with account mamganent team, I can reach out whoever I have a question or can't find the information I'm looking for
What do you dislike about the product?
Sometimes I feel like I'm messing up the Boolean sequence
What problems is the product solving and how is that benefiting you?
Find great intel for social listening asks
Recommendations to others considering the product:
Yes.despite the lack of API access for Facebook and IG meltwater is extremely helpful and can still provide a good insight into our audience
Good PR and Marketing Resource
What do you like best about the product?
Meltwater has great analytics and dashboards to help inform strategies and show the impact of communications efforts. Lots of strong functionality, so you don't need several products.
What do you dislike about the product?
LinkedIn integration is lacking and that is an important channel for us. Also, it is hard not to get the hundreds of press release pickups included in coverage reports without also losing some earned media pieces. That creates challenges with reporting as they artificially raise media pickups.
What problems is the product solving and how is that benefiting you?
We have a better understanding of the impact of our campaigns and outreach -- we can share this with executive teams, giving them a clearer view. The reports are helpful.
Recommendations to others considering the product:
It is a comprehensive tool -- look at all of the options for licensing.
I used Meltwater for a year for our primary social listening tool for all clients and new biz.
What do you like best about the product?
I loved that the explore topics load instantly, we had plently of seats for our team members and the audience reports were extremely helpful when looking into followers of a topic or Twitter account.
What do you dislike about the product?
One downside of using the tool for social listening is the limited historical data we were able to pull for a topic. Often times I needed to go back farther than 15 months, or look at more 12 months time period at a given time.
What problems is the product solving and how is that benefiting you?
I was solving to make sure the audience is right for specific opportunities like around NBA, making sure the audience we are trying to reach is there. Another is being able to see the volume of conversation around our brand and it's competitors along with the sentiment.
Meltwater makes daily social listening super easy
What do you like best about the product?
The platform's ease of use is a game-changer. It's super intuitive, + if I ever need help, there's always someone around to guide me with the live chat tool.
What do you dislike about the product?
It's a pretty powerful tool, so sometimes it causes my computer to run slow, and I need to close all other tabs.
What problems is the product solving and how is that benefiting you?
I'm using Meltwater to track my company's online reputation, and being able to see conversations in real-time have been highly beneficial in helping us react and respond appropriately.
Meltwater provides incredible customer service!
What do you like best about the product?
The upside of Meltwater is the dedication of its employees to their customers. Anytime that I've needed assistance or had an emergency, there was immediate assistance and review of the problem. We worked with Claire for half of the year and she made such a difference in our entire experience.
What do you dislike about the product?
Meltwater works hard to work around publishing conflicts that current platforms have, like carousel or IG Stories or reels. Hopefully, once the platforms allow for automation, Meltwater will be one of the first to build it into their abilities.
What problems is the product solving and how is that benefiting you?
Using multiple accounts across multiple platforms, Meltwater allows us to manage postings and individualize them. Publish is my favorite feature and lays out the calendar in an easy-to-read format.
One of the best Listening tools
What do you like best about the product?
The structure to be able to perform the analyses, in addition to having various types of reports and high-value alerts.
What do you dislike about the product?
That sometimes it tends to be very slow and that when downloading the info in Excel, some mentions are lost.
What problems is the product solving and how is that benefiting you?
Provide relevant information for research, as well as detect trends at the moment to be able to address topics with my clients.
Recommendations to others considering the product:
Consider the number of reports to prepare
Insightful platform with wonderful team to help support all endeavors
What do you like best about the product?
Ability to gain rich insights for clients with easily downloadable presentations. The team at Meltwater goes above and beyond to offer guidance with the tool whether it be bi-monthly office hours, ad hoc requests, and guided tutorials.
What do you dislike about the product?
I dislike being pigeonholed to Twitter; however, with security obstacles, there's no way to get around it.
What problems is the product solving and how is that benefiting you?
I'm able to gain insights into the conversations, key opinion leaders, and trends for clients that are entirely new information to them. The benefits are being able to strategically create action plans for clients based on real data points on social platforms.
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