Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Meltwater Review from my point of view, I got a nice experience with Meltwater.
What do you like best about the product?
It helps me to know, what is people said around my brand and determine my audience interests, demographics, and the influencers who shared and interacted with my brand.
What do you dislike about the product?
When we talk about sentiment analysis in the Arabic language, it has a massive amount of wrong sentiment analysis, and they need to work on that to be more efficient.
What problems is the product solving and how is that benefiting you?
Meltwater helps me to detect any buzz around my brand.
It sends me an alert about what is going on.
I can know about any crisis from the beginning to put me PR plan to solve it.
It sends me an alert about what is going on.
I can know about any crisis from the beginning to put me PR plan to solve it.
Recommendations to others considering the product:
If you are working with Arabic speakers, you need to get the AI technology to get more accurate results.
It was great, really good social intelligence tool
What do you like best about the product?
The unlimited searches and also queries are pretty accurate.
What do you dislike about the product?
The CSV export limits is 20,000 results.
What problems is the product solving and how is that benefiting you?
Monitoring brands and accounts for social insights. It offered great value in that regard.
Recommendations to others considering the product:
Highly recommended.
Meltwater Transformed and Improved our Way of Giving Value to our Clients
What do you like best about the product?
I like the feature of how you can have a quick presentation report and can personalize it from the color to the graphs etc
What do you dislike about the product?
I wish they can add an option to translate the words directly since we are handling some clients from different countries.
What problems is the product solving and how is that benefiting you?
Since we only started having Meltwater recently, we're still on the phase of optimization of data gathering.
It has been very useful to me.
What do you like best about the product?
It is a very useful tool for creating my reports and data.
What do you dislike about the product?
Sometimes not being able to have exact results from some searches.
What problems is the product solving and how is that benefiting you?
It has helped me to have better reports and provide clear information to the clients I manage.
Recommendations to others considering the product:
Make the most of the tool to have greater clarity in your searches and uses.
Ideal for Media and Twitter
What do you like best about the product?
I like that i can filter by platform, language, city, etc.
What do you dislike about the product?
That doesn't work very well with Facebook and Instagram
What problems is the product solving and how is that benefiting you?
Monitoring brand reputation
Recommendations to others considering the product:
Be careful of Facebook or Instagram
Meltwater has worked for us to understand the conversation surrounding our brands.
What do you like best about the product?
We can monitor conversation in real time, and determine alerts to establish actions.
What do you dislike about the product?
It is necessary to improve listening on Meta's social networks (Facebook and Instagram)
What problems is the product solving and how is that benefiting you?
Constant monitoring, activation of early alerts, learning insights from the community to carry out more effective campaigns.
Recommendations to others considering the product:
I recommend Meltwater as a fundamental part of your social listening and monitoring activity.
Director of Communications
What do you like best about the product?
The reporting is fantastic, and the centralization for sending press releases is also vital for our PR team. The chat feature has been helpful, it includes articles and videos to help answer questions but will also go live if you don't find the answer you need.
What do you dislike about the product?
The portal is robust, other than having more time to do the training, watch their instructional videos, etc. It is difficult to find a downside. Even the pricing was not an obstacle. We feel there is value and could justify the cost.
What problems is the product solving and how is that benefiting you?
We are a small team and found it challenging to track all the news and social media mentions for our quarterly reports. The reporting feature has solved that problem for us. We also can reach more news outlets with our releases which has expanded our reach.
Recommendations to others considering the product:
We researched other systems and found Meltwater to be the most cost-effective for our use. Do your research and see if you agree.
Meltwater as a tool is proving its value to our teams, work and clients the more we use it.
What do you like best about the product?
The support we get from your team and the ongoing insight we derive from the platform for our business and for our clients businesses.
What do you dislike about the product?
It can be challenging to encourage team members to use the tool.
It can also be a little on the complex side when it comes to setting things up for some team members.
It can also be a little on the complex side when it comes to setting things up for some team members.
What problems is the product solving and how is that benefiting you?
New Biz opportunities and insight for strategic approaches to briefs.
Ongoing Digest reports for our clients.
Social mention analysis.
Klear influencer identification, engagement and mesurement.
Ongoing Digest reports for our clients.
Social mention analysis.
Klear influencer identification, engagement and mesurement.
Good and reliable statistics
What do you like best about the product?
Rapid response and permanent development of the tools
What do you dislike about the product?
debugging mode for the keywords may improve the explore tool
What problems is the product solving and how is that benefiting you?
mainly, working to study the audience and any responses for any critical subject in KSA
Meltwater is the all in one tool you need for running a successful integrated content campaign
What do you like best about the product?
I originally used Meltwater because of the media relations features it offers, but have evolved to using it for social listening and influencer projects as well.
What do you dislike about the product?
I would like to be able to get to the reporting I need easier.
What problems is the product solving and how is that benefiting you?
The ability to send press for clients on a smaller, more intimate scale without a large scale release on the wire.
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