Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Solid social listening tool for agencies
What do you like best about the product?
Meltwater has been a highly useful tool for us as an agency. Responsive staff as well to help with issues and recommendations.
What do you dislike about the product?
Navigation around the tool can be a little tricky at times, but the platform provides good onboarding training which helped alot.
What problems is the product solving and how is that benefiting you?
Mostly crisis comms social listening - it's been helpful in picking up chatter that we can share with Clients for timely action and insights.
Nothing short of amazing
What do you like best about the product?
There are no downsides. The customer service is unmatched, and the tools are next level.
What do you dislike about the product?
There is nothing I dislike about this product.
What problems is the product solving and how is that benefiting you?
Audience insights have helped us learn more about our ideal customer.
Recommendations to others considering the product:
Get ready to have your expectation exceeded with the abundance of tools they offer.
Wonderful product for social listening
What do you like best about the product?
Social media insights and engagements, top keywords, sentiment viewing.
What do you dislike about the product?
Would be great if they would provide percentages of source type instead of just the numbers.
What problems is the product solving and how is that benefiting you?
Meltwater has been great for monitoring sentiment around products and top keywords for our social copy.
Amazing Onboarding, support is always there!
What do you like best about the product?
The platform is really user-friendly and straightforward.
What do you dislike about the product?
Sometimes it feels like there's too much information to sift through
What problems is the product solving and how is that benefiting you?
Finding our social media audience. It can be challenging in our industry.
Meltwater Review
What do you like best about the product?
I like having audience and story value right at my fingertips.
What do you dislike about the product?
An area for improvement would be a better-looking template for media reports.
What problems is the product solving and how is that benefiting you?
We can better communicate our media exposure internally and to our Board of Directors. A benefit is having all of our media measurements, contacts, and analysis in one place.
I have used it minimally, but have a training session scheduled later this week.
What do you like best about the product?
Ability to compare my company to similar companies at the same time.
What do you dislike about the product?
From what I understand, it cannot pull info from Facebook, Instagram, or LinkedIn posts. That would be helpful.
What problems is the product solving and how is that benefiting you?
I can easily create graphs with monthly social media analytics to share with my team. It is great!
Outstanding platform & team
What do you like best about the product?
The most useful part of the platform is definitely the artist reports and the influencer/top creator intel. You are able to provide full audience engagement plans!
What do you dislike about the product?
Nothing stands out as of such. However, visually/creatively the platform could be a little more inviting.
What problems is the product solving and how is that benefiting you?
Building out fan/audience plans given the information it provides. As well as tapping into our influencer space.
Good platform, too many modules
What do you like best about the product?
I like the layout and visuals. Like the ability to share reports out to others that do not have Meltwater accounts.
What do you dislike about the product?
Dislike that all the modules are separate and that you have to go between them to find what you need. Also do not like that you have to reconnect accounts so often + the email reminders for accounts that I do not have the ability to connect.
What problems is the product solving and how is that benefiting you?
Have used it the most to look at social activity around certain events
Using Meltwater
What do you like best about the product?
The platform has several filters to conduct thorough searches, date, type of content, etc.
What do you dislike about the product?
Even with tailored Booleans, we still find unnecessary articles in our datasets. It always seems that something slips through the cracks.
What problems is the product solving and how is that benefiting you?
We use the platform to track brands coverage. Problems solved include understanding brand and competitor coverage trends.
Recommendations to others considering the product:
Tailored booleans and data cleaning enhance the tool. Understand that the tool will not catch everything (no tool does)
Great tool for me
What do you like best about the product?
The chance of having all the information I need in a single platform.
What do you dislike about the product?
I would like to have the audience growing tracker of the profiles I admin and the influencers' profiles all together in the same place, due to the kind of reports I do.
What problems is the product solving and how is that benefiting you?
To make the information more relevant for all the Teams.
To present this information in a simple and visual way.
It helps me a lot to find trends.
To present this information in a simple and visual way.
It helps me a lot to find trends.
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