Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Useful tool for ongoing monitoring
What do you like best about the product?
Easy learning curve but with advanced tools
What do you dislike about the product?
Lack of recommendations on how to better refine search methods. Limited social media analytics, but that's largely due to social media platform limitations
What problems is the product solving and how is that benefiting you?
Backend repetitive tasks around monitoring
Recommendations to others considering the product:
Work to develop a partnership with social media platforms to have better access to metrics
Great software!
What do you like best about the product?
Finding media contacts, you get news in one place, easy to use tags and customer service is great!
What do you dislike about the product?
quite expensive compared to other programs, the platform is not user friendly
What problems is the product solving and how is that benefiting you?
None to speak of at this time.
Great platform for social data and insights .very helpful for many business projects
What do you like best about the product?
the sentiments tagged in the data and all the quantitative analysis and the diversity of data from various sources
What do you dislike about the product?
the accuracy of keywords searched could be more specific
What problems is the product solving and how is that benefiting you?
The data customization via keyword queries gives more cleaned data and is specific to needs. gives much specific data and covers all the aspects.
Powerful Social Media Tool
What do you like best about the product?
I like that at least for the plan that we got, it has unlimited mentions and their tech support is always open 24/7.
What do you dislike about the product?
Sometimes their web app is slow, or maybe it's just my internet connection. Mobile app also shows limited graphs.
What problems is the product solving and how is that benefiting you?
Meltwater helps us gauge a certain issues' reach or traction. Also, if there's an upcoming brand crisis, Meltwater somehow helps us come up with possible solutions.
Recommendations to others considering the product:
Meltwater can be overwhelming to use because of the boolean search but it sure is fun to use.
Extremely intuitive. Fast to pick up on all trends
What do you like best about the product?
The different kinds of filters and dashboards available
What do you dislike about the product?
Limitations in fetching extensive data from YouTube or specific Instagram sections such as Reels
What problems is the product solving and how is that benefiting you?
Keeping a track of my Social pages and content performance
Recommendations to others considering the product:
Take as much support from your CSM and subscribe to all training material issued by Meltwater
Meltwater has been highly effective capturing our global media hits!
What do you like best about the product?
The setup of topics and company information that we want to monitor is straightforward to execute. Dashboards are also easy to set up and provide the information that I can share up the management chain.
What do you dislike about the product?
The only challenge is that on a rare occasion, media hits are missed and not captured by the notification tool.
What problems is the product solving and how is that benefiting you?
Our firm has media hits almost daily globally, and Meltwater ensures that they are captured and shared with our social media followers and keeps our website up-to-date as it relates to media.
Great experience using Meltwater
What do you like best about the product?
In my company, I am in-charge of doing health checks on our social media platforms which includes listening on all mentions of our brands across all channels. Meltwater made my job easier by providing all the data I needed in one database. The metrics available within the tool have greatly helped me assess our online engagements.
What do you dislike about the product?
The tool doesn't allow Instagram comments from a certain post be downloaded.
What problems is the product solving and how is that benefiting you?
it allowed us to track which news sites have mentioned us and which ones have not. With this, we were able to increase our reach by tapping into news sites with high impression rates which were not in our PR list previously.
Recommendations to others considering the product:
Meltwater is perfect for tracking mentions or any keywords relavant to your business!
Great software for media monitoring
What do you like best about the product?
UI and ease of navigation between the platform functions
What do you dislike about the product?
Unavailable content for some specific sources
What problems is the product solving and how is that benefiting you?
Tracking media mentions of specific keywords with ease while being able to add parameters to customize my searches to save time on processing/cleaning up the results
Recommendations to others considering the product:
Meltwater is much more user-friendly than its competitors, which is a big plus if you want to get started quick with some media monitoring and social listening.
Slick user experience, combined with deep analytics.
What do you like best about the product?
Really impressed with the analytics options, being able to dig deeper into content performance is a massive plus.
What do you dislike about the product?
The user interface could be improved slightly to make it a more easy user experience
What problems is the product solving and how is that benefiting you?
Digging deeper analytically has made our content much more audience led, finding out what content they respond to and what they don't.
Great Media Monitoring + A lot of maybe needed extras
What do you like best about the product?
Excellent media monitoring and reports that heal me easily/cleanly share the info.
What do you dislike about the product?
Like a lot of tools, it's mildly intuitive but you really have to dig in to learn to use it quickly.
What problems is the product solving and how is that benefiting you?
PR and media monitoring is neededed. We have many SMEs published and need a cohesive capture of all our press and bylines over the course of the year.
Recommendations to others considering the product:
If media monitoring is needed, yes, you should explore. There are a lot of tools within Meltwater, some are up charge. They are great with customer support, but they are also an active sales organization. There will be calls and inquiries about upgrading to the latest service and expanding tools.
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