Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Great social listening and widgets
What do you like best about the product?
I think their social listening software is some of the best out there. Their reporting and widgets are great and pretty easy to set up. Their support is quick and responsive. I have also used Cision, and I felt Meltwater's online clips come in much faster and cover more outlets.
What do you dislike about the product?
I hate when it's time for my renewal to come around. It feels like I am dealing with a used car salesperson every time, including bringing in a closer. I feel like they nickel and dime for every service add-on, and every add-on is thousands more. I also don't like that some of their widgets don't have a max of tags. I would love to create some charts with more than just 5 tagged topics. Their media contact database isn't that helpful as I am constantly requesting updated contact info.
What problems is the product solving and how is that benefiting you?
Social listening, media monitoring, and reporting. I loved their new Explore feature and the quick ability to sort out the impact of certain posts and quickly create a widget based on that data.
Recommendations to others considering the product:
Be prepared for long pricing talks and a lot of back and forth. There is wiggle room for pricing, so don't be afraid to push back. Check out other tools first to have a price comparision.
A Cakewalk Social Listening Tool
What do you like best about the product?
The best feature of the tool is to figure out the negative comments via keyword trafficking. This feature helps us to understand where the brand/client has to develop their services.
What do you dislike about the product?
I didn't dislike anything; they were some words that have not been filtered; upon the request with the support team, we could track them.
What problems is the product solving and how is that benefiting you?
We track the positive and negative comments on social media how the customers are satisfied with the services or offers from the clients.
These features help us to understand which section the client has to improvise and needs to focus on.
These features help us to understand which section the client has to improvise and needs to focus on.
I have used Meltwater in the past. It was a fantastic social listening experience with Melt Water.
What do you like best about the product?
I liked the social media analysis of keywords related to my Brand Name, University of Petroleum, and Energy studies. It always helps you to create a good ORM strategy when have have insights about your Brand and hashtag campaigns. Also, the competitor information helps us to make a better strategy for the brand.
What do you dislike about the product?
Costing is on the higher side. Not every brand can afford it.
What problems is the product solving and how is that benefiting you?
1) Improving my ORM activities and SEO activities
2) Analysing my brand presence
3) Analysing competitors presence
4) Newsletters
5) Performance of the Viral hashtags, mentions campaign
2) Analysing my brand presence
3) Analysing competitors presence
4) Newsletters
5) Performance of the Viral hashtags, mentions campaign
Recommendations to others considering the product:
Yes.
One of the best Social and ORM automation tool
What do you like best about the product?
Meltwater's listening capabilities and social capabilities are one of the best. Customisation and support is very personalised.
What do you dislike about the product?
The User experience for first-timers can be better
What problems is the product solving and how is that benefiting you?
Initially we ahd subscribed Meltwater for listening, later on we took the whole suite and were using it for PR, Social Media and ORM
Recommendations to others considering the product:
Metlwater is always evolving plus their support is one of the best in the industry
Meltwater Tool
What do you like best about the product?
Friendly User interface is very helpful.
What do you dislike about the product?
very limited widget customisation options
What problems is the product solving and how is that benefiting you?
social media listening and reporting
Great Customer Service and A Lot of New Additions
What do you like best about the product?
My rep - Mathew, is awesome. He is always willing to help whenever I am in a fix or need something fast.
What do you dislike about the product?
It is pricey. They continue to add new features that if selected can rapidly increase the costs.
What problems is the product solving and how is that benefiting you?
Getting press releases on the National and International wire. Having a database of media contacts to share the release info with.
Highly-responsive support teams, and progressive offerings make a difference!
What do you like best about the product?
Responsiveness. Our client success representatives over the years have always responded quickly, creating new searches and reports in time-sensitive situations. They almost immediately empower our team with information and afterward offer training on the techniques they employ. The live chat function is seamless and that team is extremely thorough in finding solutions and offering insight.
Each year, they seek out the most current and progressive offerings and build solid third-party vendor partnerships to offer clients the best options.
Each year, they seek out the most current and progressive offerings and build solid third-party vendor partnerships to offer clients the best options.
What do you dislike about the product?
The investment is not a modest one, but the benefits and services align with the cost, so the value proposition makes sense.
What problems is the product solving and how is that benefiting you?
The reputation management (Media Intelligence) platform offers thorough and timely search results and reporting capabilities. Also, the media relations outreach, contact lists and searches and up to date and all-inclusive from top tier media to up-and-coming bloggers.
We value the Engage platform for social media scheduling and monitoring and find new functions helpful and keeping pace with our engagement needs.
The other newer tools seem to provide value as well, but the additional investment impedes our ability to commit.
We value the Engage platform for social media scheduling and monitoring and find new functions helpful and keeping pace with our engagement needs.
The other newer tools seem to provide value as well, but the additional investment impedes our ability to commit.
Klear a powerful tool for Influencer Marketing
What do you like best about the product?
What i really enjoy about Klear is the ease of use. The user interface is easy to understand and traverse.
What do you dislike about the product?
There is not really anything to dislike.
What problems is the product solving and how is that benefiting you?
When we first started we had a team search the internet for influencers in our business sector. With klear one person did the same job in a matter of hours.
When then proceded to contact all influencers that would seem a perfect match with our brand.
When then proceded to contact all influencers that would seem a perfect match with our brand.
Easy to use and very useful
What do you like best about the product?
That is very easy to use and has a lot of information available
What do you dislike about the product?
It is a bit slow, and the established daily timeframes work in a strange way
What problems is the product solving and how is that benefiting you?
It helps us with several reports so clients can understand what people say about their brands and competitors.
It wasn't giving me all the information . I still had to go back to the actual social platform.
What do you like best about the product?
It was a pretty basic and easy-to-navigate platform.
What do you dislike about the product?
There was no in-depth analysis or value add compared to other platforms.
What problems is the product solving and how is that benefiting you?
I needed to pull data to develop social media analysis reports which is where Meltwater came in. It does give you a holistic view of all the different KPIs
Recommendations to others considering the product:
Do your research into other platforms before investing in Meltwater.
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