Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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It does what it says it does on the box
What do you like best about the product?
As a social media manager, I find the listening and influencer tools to be invaluable. The tools allow deep research capabilities that I haven't found elsewhere. The level of support I have received from the company has been amazing. Whenever I have a question or need support- they answer via email almost immediately and setup a video call so we can talk about what I want to do, how to accomplish it, and help me set it up on the dashboard.
What do you dislike about the product?
The dashboards and setting up boolean searches can be a pain.
What problems is the product solving and how is that benefiting you?
Social listening for my audience and competitors. It's a lot to keep track of, and meltwater makes it easier for me.
Recommendations to others considering the product:
It's expensive but worth it.
Quick, simple media tracking
What do you like best about the product?
Saved searches make generating weekly client reports super quick. Easy to set up. Great customer service. TVEyes integration makes finding televised stories relatively easy.
What do you dislike about the product?
TVEyes still needs some help finding Spanish content, especially here on the border. But customer support is usually very helpful in locating any stories that TVEyes doesn't immediately pick up.
What problems is the product solving and how is that benefiting you?
Easy solution for generating media lists, especially for out-of-town or national clients. Quick and easy way to find televised media for clients, as well.
Recommendations to others considering the product:
I highly recommend Meltwater for organizations looking for a simple all-in-one solution for tracking traditional, social and televised media, seeking media contacts and/or generating reports. Support is always very available and will quickly help answer any questions and usually have a solution for any problems. They can quickly help set up a search or locate a news item I'm having difficulty finding within 24 hours. Setting up saved searches is quick and easy and modifying them on any needed basis is also easy. Using meltwater has significantly cut down on the time spent each week generating media reports for several clients.
Generating mailing lists is also easy and sending out pitches via meltwater was easy to set up and also helps save a tremendous amount of time verses creating a list in a spreadsheet and exporting to Gmail. I have found that the vast majority of contacts generated in Meltwater are current and up to date, as well.
Generating mailing lists is also easy and sending out pitches via meltwater was easy to set up and also helps save a tremendous amount of time verses creating a list in a spreadsheet and exporting to Gmail. I have found that the vast majority of contacts generated in Meltwater are current and up to date, as well.
Steadfastly Reliant on Our Eye in the Sky
What do you like best about the product?
What we like the most about Meltwater is that it gives us the ability to keep track of the global conversation happening about us. Who wouldn't want to know what people are saying around the world?
What do you dislike about the product?
It's pricey. It's about as pricey as a full time employee in these parts, but far more reliable and consistent. Just saying.
What problems is the product solving and how is that benefiting you?
Meltwater solves the problem of folks impinging on our brand or selling our products illegitimately. Today, everyone, even small brick and mortar stores, rely on social media. They can't sell T-shirts with our brand without us knowing because Meltwater is our eye in the sky that sees everything and reports on it.
Recommendations to others considering the product:
If you need to keep people from impinging on your trademark or your good name, or trying to pretend to be you, you must have this tool because it alerts you to anything being said or done (on the world wide web) in your name. I have tried to use some of their other tools, but by far, the thing Meltwater excels at is their core business of keeping track of the global conversation about your business. They do that very well.
Communications Manager
What do you like best about the product?
I like the weekly media monitoring reports as well as the media contact database and the ability to create custom lists.
What do you dislike about the product?
I dislike when irrelevant media mentions are included in the weekly monitoring reports. Also, there have been times when it's hard to customize a search query when creating media lists.
What problems is the product solving and how is that benefiting you?
We're staying abreast of when our company and key stakeholders are mentioned in the news. We also now have a resource for maintaining current contact info for reporters/editors, etc.
Meltwater Review
What do you like best about the product?
Easy to Navigate, I can find all the articles and news related to our brand in one place. The graphs are amazing and provide a visual as to how our brand is trending.
What do you dislike about the product?
I really dont have anything to dislike.All of the access Meltwater has to offer is awsome and useful with our brand.
What problems is the product solving and how is that benefiting you?
At the moment we don't have any issues to resolve , The benefits I have noticed have been we are able to see in the charts the best way to reach our audience.
Excellent monitoring Service
What do you like best about the product?
Working in the PR industry, I find Meltwater's monitoring service world class. It's effective, and efficient and the platform is easy to use with some basic training and instruction.
What do you dislike about the product?
It's can take a while for new web sites to be configured for monitoring
What problems is the product solving and how is that benefiting you?
We are able to provide up to date monitoring to our clients, based on keyword searches, be that for online, social media, or broadcast outlets. The journalist database is also a great source of contacts for the industry.
User-friendly and rich data
What do you like best about the product?
How simple and straightforward it is to use
What do you dislike about the product?
I have encountered some bugs occasionally, especially with the Boolean search field
What problems is the product solving and how is that benefiting you?
To track national and international media coverage
Recommendations to others considering the product:
Well worth setting up a run-through with one of the Account Execs to take you through all the different features
Meltwater Provides Big Reach for Small Associations
What do you like best about the product?
Meltwater's media directory is terrific.
What do you dislike about the product?
Meltwater really has nothing to dislike.
What problems is the product solving and how is that benefiting you?
Meltwater gives my small trade association an extended media reach into all national and regional markets. We could not reach as many reporters and editors without Meltwater's services.
Utilize Meltwater on a daily basis to support my client's public relations efforts!
What do you like best about the product?
That is a single platform that provides the ability to:
* Search & find journalists with many filters including specific topics / beats etc.
* Build distribution lists
* Send individual or full distribution & customized e-mails
* And monitoring services for News and Social media mentions for my clients
* Search & find journalists with many filters including specific topics / beats etc.
* Build distribution lists
* Send individual or full distribution & customized e-mails
* And monitoring services for News and Social media mentions for my clients
What do you dislike about the product?
1) Wish you could build Publication lists and not just contact lists.
And then have the ability to generate contact lists from the publication lists along with filters for beat.
2) Wish the social monitoring included LinkedIn
And then have the ability to generate contact lists from the publication lists along with filters for beat.
2) Wish the social monitoring included LinkedIn
What problems is the product solving and how is that benefiting you?
Ability to serve my clients with a single platform that provides the ability to:
* Search & find journalists as needed and by many filters and specific criteria
* Build distribution lists
* Send individual or full distribution & customized e-mails - with full tracking read, unread, bounced, etc.
* Monitoring services for News and Social media mentions for my clients
* Reports for
* Search & find journalists as needed and by many filters and specific criteria
* Build distribution lists
* Send individual or full distribution & customized e-mails - with full tracking read, unread, bounced, etc.
* Monitoring services for News and Social media mentions for my clients
* Reports for
Very happy with usability and support provided with Meltwater subscription
What do you like best about the product?
I've used other media monitoring services in the past and had a bad experience. The platform was difficult to use with many errors and it was difficult to get problems solved. I am very happy we switched to Meltwater because an actual person helps me problem-solve and I get my questions answered quickly, within minutes usually. Also, I find the influencer search very easy and effective to use. And, I think the reporting tools are better than other services.
What do you dislike about the product?
Reporting tools could be improved. Would love to be able to pull TV, print and social clips all in one report with analytics broken out and together. I also still get irrelevant news clips (the majority of my clips) back, so it takes some weeding out. Some influencer content is outdated with bad contact info.
What problems is the product solving and how is that benefiting you?
Analytics. Love being able to show year-over-year media growth and the value of our earned media.
Recommendations to others considering the product:
We looked at several options before switching to Metlwater and feel we made the right choice. It's an essential tool for us in marketing/communications.
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