Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Great tool to monitor your brand
What do you like best about the product?
Great tool to monitor your brand on internet (media, social media, etc). Once configuration is done you don't have anything more to do. Especially useful for social media (when you're not tagges) and for web media (as you can monitor also your products name even if your company is not mentionned).
What do you dislike about the product?
At the beginning some sources were not considered by Meltwater and we had to enter the articles manually. But after mentionning it to our account manager it has been quickly resolved by adding the sites.
Another negative point is that there is no API (we wanted to connect the tool with our global marketing report but no API seems to exist for now).
Another negative point is that there is no API (we wanted to connect the tool with our global marketing report but no API seems to exist for now).
What problems is the product solving and how is that benefiting you?
Great time saver for monitoring. Same for reporting thanks to the PR reports we make with the platform. Make a great analysis of our positionning (number of articles, reach, positionning again competitors, etc)
Meltwater is easy to use to send out releases and provides good use data.
What do you like best about the product?
Sending out releases is easy once I develop the list or reporters for a particular topic. I also like the rapid feedback on who is opening the email, etc.
What do you dislike about the product?
The beats listed for reporters don't always align with what I am looking for, so I don't find some reporters I need to include on my lists.
What problems is the product solving and how is that benefiting you?
The main problem is easy distribution of information. The benefit is getting a sense of what kind of information attracts engagement and what doesn't. I don;t want to clutter reporters' inboxes with material they don't want.
Recommendations to others considering the product:
Be careful about how you identify beats.
Excellent customer service for a great product
What do you like best about the product?
Comprehensive media monitoring and large reporter database.
What do you dislike about the product?
Building and designing news releases could be more intuitive and simpler.
What problems is the product solving and how is that benefiting you?
Sending news releases, and automated daily news clips services. Streamlined services into one vendor, cut staff time to produce clips.
Valuable Platform; Fabulous Customer Service
What do you like best about the product?
The influencer database. The almost 24-7 customer service from our rep Andie --- FABULOUS!!!! Give her a raise! She always available when I've contacted her and always willing and able to help in any way I need. That's unseen in today's world. The media monitoring service is also terrific.
What do you dislike about the product?
The intense sales push. Ours wasn't too bad, but when I have tried to "sell" your fabulous customer service and wonderful platform and media monitoring service to colleagues, they UNIVERSALLY SAY, they can't handle the extremely pushy sales people and can't get beyond them to even learn about the amenities of the program.
What problems is the product solving and how is that benefiting you?
No problems. Benefits are listed above....all fabulous.
Recommendations to others considering the product:
Get beyond the intensity of the sales people who are relentless and won't listen very well. The platform is fabulous and you'll never find this kind of customer service from any competitor that we've experienced.
Insightful intellgence
What do you like best about the product?
Terrific customer service. Regular follow-up on newly created searches, and regular suggestions for relevant searches and products.
What do you dislike about the product?
Takes some work in getting proper searches, finding the balance between too much information and not enough.
What problems is the product solving and how is that benefiting you?
Allows me to pinpoint issues of relevance to our clients that intersect with the work we do. I then follow-up with the client with a service offering, or just have a conversation.
Recommendations to others considering the product:
Define your requirements very specifically. The support team is excellent.
Great media monitoring tool
What do you like best about the product?
The media monitoring capabilities and keyword searches enable us to keep tabs on industry news and competitor coverage, as well as tracking our own media mentions.
What do you dislike about the product?
Semi-frequent technical issues/error messages.
What problems is the product solving and how is that benefiting you?
We are solving the problem of how to stay educated and informed on the media landscape in our industry. We have also realized some media coverage through the outreach tool.
Outside Insight Upside Down
What do you like best about the product?
It's a great tool to consolidate tons of PR data into one spot without wasting time on a typical search engine.
What do you dislike about the product?
You have to do a lot of legwork in a search to make it work for you in a helpful way.
What problems is the product solving and how is that benefiting you?
The newsletter design process is a little clunky. We've realized the daily alert system is a helpful way to start our day, though!
Positive experiences working with Meltwater on media issues
What do you like best about the product?
I like its ability to find the right news articles for our newsletter and the responsiveness to our feedback. I also enjoy when they check in to ensure we are satisfied with their service.
What do you dislike about the product?
Occasionally slow to respond to questions, but not frequently enough to raise concerns. I would like to be able to download the dashboard data into excel.
What problems is the product solving and how is that benefiting you?
Being able to solve what opinion pieces we have put into the daily newsletter, and the benefits of being able to see the impact of the work we do within the news cycles.
Recommendations to others considering the product:
It allows you to see the full range of your media impact and analyze areas that you need to improve your outreach on.
Cision is way better and has more contacts
What do you like best about the product?
It is cheaper than Cision. That is the only benefit I can think of.
What do you dislike about the product?
Meltwater doesn’t have the same amount of contacts as Cision. Sometimes contacts are incorrect. They don’t have contacts from major publications. The UI is also confusing.
What problems is the product solving and how is that benefiting you?
Meltwater allowed me to find contacts I couldn’t find on Google or Twitter, when I could find them.
Recommendations to others considering the product:
Use Cision instead if you can afford it. If not, you can supplement by Google searches.
Sysomos was the first analytics tool i used as a fresher
What do you like best about the product?
Sysomos is a very simple tool, there is nothing hidden part in it, you have to simply put a query and other filters and you'll get the result. I started my career in analytics then i first used Sysomos as a tool and it helped me understand analytics more. Simplicity is its key point whereas there are too many filters which can extract exact data which we want, Data visualization is also good which includes word cloud, demographics. Analytics metrics visualization is also far better than other tools, we can easily find out everything on Sysomos.
What do you dislike about the product?
First of all data extraction limit is low, means we can only extract a limited data. Sometimes it malfunctions like the wrong date of data or sometimes data missing, so Sysomos have to work on it. Server down problem is very common with Sysomos.
What problems is the product solving and how is that benefiting you?
Data visualization become easy and Hashtag analysis use to be a major problem but Sysomos resolved it efficiently. As it is very easy to use one can add multiple things in there reports like demographics analysis, word cloud analysis, heat points, device compatibilty. In short it is rich with many data information
Recommendations to others considering the product:
If you are new to analytics then its a perfect tool and its cheap enough for a medium and small industry so one can use it , it is very easy to use and meet all requirement. It's data visualization is far better than other tools
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