Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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I used this program while I was interning!
What do you like best about the product?
Extremely user friendly and easy to navigate!
What do you dislike about the product?
There was not really anything about this product that I didn't like. It did take a few days for me to get used to using it, but like i said above, it is very user friendly.
What problems is the product solving and how is that benefiting you?
This product made it very easy to track the progress our clients were making.
Customer Service is the Key
What do you like best about the product?
I appreciate the customer service I receive from Meltwater. Any question I have is resolved within that day, and my issues are many times "user error" or simply me not knowing how to fully access the capabilities. Meltwater is a powerful tool, and I could not survive without it. My bosses are looking to me to be able to target a specific audience within a moment's notice. It also helps me with monitoring and reporting the coverage we receive.
What do you dislike about the product?
I sometimes feel the platform has been so "easy" it is "hard." So, I have my team of students help me navigate it.
What problems is the product solving and how is that benefiting you?
We are able to send out our news to very specific georgraphic areas. I also am able to find contacts of many high profile media people whenever I need to. This keeps my process moving on without slowing me down.
My experiences
What do you like best about the product?
Amazing account support - I hear back from my account manager always quickly
Love how easy the platform is to use and easy to train other staff
Always making updates to make improvements - monthly reports about new improvements made to the platform
Love how easy the platform is to use and easy to train other staff
Always making updates to make improvements - monthly reports about new improvements made to the platform
What do you dislike about the product?
Help department can sometimes take time but they do always get back eventually.
What problems is the product solving and how is that benefiting you?
This provides a daily media scan (Monday to Friday to all staff). We have used the media list tools sometimes but our organization is not at this point yet.
Recommendations to others considering the product:
That is an amazing software to get on if you can afford it.
Easy to Use Platform with Accurate Results
What do you like best about the product?
Meltwater catches most all media hits for our clients in a speedy fashion, the platform is easy to use and customize and multiple terms can be used. The client service has also been excellent.
What do you dislike about the product?
Occasionally some articles are missed by the engine.
What problems is the product solving and how is that benefiting you?
Media monitoring, we have also been able to monitor our client's competitors all in one search with multiple terms which has been very helpful.
Good service and follow-through
What do you like best about the product?
I appreciate that I can contact my Meltwater rep and they are fast to respond to my requests.
What do you dislike about the product?
There are many moving parts in the Meltwater process - sometimes can be a challenge if you do not use on a regular basis.
What problems is the product solving and how is that benefiting you?
I challenged them to help determine PR ROI recently. Working with my representative, they helped develop a monthly report that tracks our ROI.
Recommendations to others considering the product:
Initially engaged to track media coverage and delivering Press Releases - have added tracking ROI.
Fairly good experience
What do you like best about the product?
Makes it easy to monitor media and find sources, also to send out press releases.
What do you dislike about the product?
Sales team is very pushy and the system could be more user friendly. Doesn’t always seem to find articles from bloggers I have worked with.
What problems is the product solving and how is that benefiting you?
Saves me so much time.
Great product for PR and marketing
What do you like best about the product?
I like the preset search features. It saves me time and lets me know when our company is being mentioned in the media. It helps me understand what our prospects and clients are doing/talking about too
What do you dislike about the product?
It takes time to setup all the presets and change them when needed
What problems is the product solving and how is that benefiting you?
knowing when our company is being mentioned in the media and understanding what our prospects and clients are doing/talking about too
Meltwater
What do you like best about the product?
Conveniency and Efficient. Everything is in one place. You are able to do multiple function in the marketing/PR Realm, whether it is tracking to finding contacts
What do you dislike about the product?
Sometimes when searching for contact, when organizing and filtering by "BEAT" I feel like sometimes they aren't organized correctly. Or sometimes they'll be missing contacts.
What problems is the product solving and how is that benefiting you?
It helps make everything personal. Sending out mass pitches are a snap with Meltwater, since we you can send out a pitch and it will personalize it to each person!
Horrible Way to Conduct Business - BEWARE of shady business practices
What do you like best about the product?
The media outreach service itself is actually very helpful, however, I don't know if it is worth the negotiated price point of $7,000.
What do you dislike about the product?
The business practice. I was a meltwater customer for a year, and when it came time to talk about my autorenewal for my contract, I asked to not be charged so we could discuss options. I was told that my autorenewal was put on hold by a rep in Miami and even called her supervisor and I was told the same thing. When it came time for me to decide to move forward our company chose to pursue other options as the price point was not in our budget at that time. I was then told that my contract had an auto-renew clause hidden in the terms and conditions and because I did not provide a written cancelation 60 days prior to the date of the autorenewal, even though I was told that they would push this. When I tried to speak to my sales rep and her boss (located in Miami) I was told that they weren't going to lose their jobs to try to fix this for me and I was forced into signing a contract in order to get additional services. If I did not sign the contract, I would be left with minimal services that I was forced into.
What problems is the product solving and how is that benefiting you?
I was searching for a social monitoring and online listening platform. I also want a social scheduling tool, but Meltwater does not provide this.
Recommendations to others considering the product:
Beware of shady sales practices.
Wonderful
What do you like best about the product?
Great way to look into coverage on a global level
What do you dislike about the product?
Does not always capture coverage accurately
What problems is the product solving and how is that benefiting you?
We are using the service to look into global publications and have been able to serve clients on a global level
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