Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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A Reliable, Increasingly Immersive Experience
What do you like best about the product?
As a someone who spends a lot of time producing social media reports, I like and use the analytics overview page the most. The options it gives you in terms of range of filters and areas for exploration is invaluable for enlightening conversation, audience and the nuggets that could shape new campaigns.
What do you dislike about the product?
I did think this would be not being able to export a list of posts, but I found out how to do that the other day. So after that I would say it would be the aesthetic. The dark backgrounds and greys can be a bit gloomy at times.
What problems is the product solving and how is that benefiting you?
If you are innovative and advanced in your usage of the tool, Linkfluence can help you cover all central campaign set up, management and evaluation requirements - and I could cite where this has been possible for us and exceeded the expectations for our largest clients.
Good tool
What do you like best about the product?
you have multiple choices to see what is told about you
What do you dislike about the product?
It's not very easy to use if you don't practice it regularly
What problems is the product solving and how is that benefiting you?
none for the moment
a user friendly tool for impactful learnings
What do you like best about the product?
Radarly is a very userfriendly and flexible tool. It enables to answer to a large range of questions from e-reputation to content strategy or campaign impact.
What do you dislike about the product?
The services provided by the helpdesk is too basic. People answer quite quickly to clients' requests but they can only provide help about the settings (is my setting formula is correct or not) but they never manage to provide help about the analysis itself (what would be more relevant to mesure towards the initial question). It is more a technical help rather than a project assistance.
What problems is the product solving and how is that benefiting you?
feeding content strategy, mesuring brands' e-reputation vs the competition, understand consumers' view/needs regarding specific industries or thematics, identifying market or societal trends.
Easy USE
What do you like best about the product?
Easiest way to use it. And graphic content
What do you dislike about the product?
sometimes there is bug. And it's difficult to work with.
What problems is the product solving and how is that benefiting you?
prevent attack or bad buzz
Great
What do you like best about the product?
The dashboards are pretty amazing with a lot of possibility
What do you dislike about the product?
Some pages are a bit slow sometimes and i's easy to make mistakes within configuration
What problems is the product solving and how is that benefiting you?
market analysis on client's brand + ereputation
Perfect network
What do you like best about the product?
Radarly is an excellent network listening service, valid for deepening online discussions and excellent for analyzing the sentiment of the various online brands.
What do you dislike about the product?
I don't have anything to say that I dislike.
What problems is the product solving and how is that benefiting you?
we could analyze what our consumers think of us and we tried to reach those who have not yet tried our products
Use of Radarly.
What do you like best about the product?
The help from Linkfluence team navigating the system and helping make changes when needed.
What do you dislike about the product?
There really isn't anything that I dislike about this platform so far.
What problems is the product solving and how is that benefiting you?
Linkfluence helps me manage and save much needed time. Especially for crisis management, it helps you identify negative reviews or conversations with their sentiment analysis feature, and the most influential people. Which helps me to: 1/not miss any comment from our customers; 2/prioritize the ones we have to manage first.
Recommendations to others considering the product:
They do have dedicated global services teams to help you grow and develop your project internationally. So if you're in a big company, and not only your team and country are related to this project, Linkfluence is definitely key in your project management. My recommendation would be to choose a provider with services teams, not just a tool (personal point of view).
My new best friend for SM monitoring
What do you like best about the product?
I like the feature that allows me to find new influencers and discover hot topics for my targeted audiences.
What do you dislike about the product?
I would like to be able to exclude some sources from my feed, i didn't find a way to do it but it's not mandatory.
What problems is the product solving and how is that benefiting you?
My Radarly dashboard is constantly opened on my browser, it's a great way to find new content ideas and to measure the impact of my actions on social media.
Best social listening tool on the market
What do you like best about the product?
I've been using Radarly for 6 months now and I've to say it's a really great tool. It has a very friendly user interface and impressive coverage of data (we have 17 entities to track all over the country).
The graphs and reports produced are sophisticated and provide the user the flexibility to analyze huge volumes of mentions with minimum effort. My first need was to get insights on our main stores to give feedback/improvements from a customer point of view to the Business Unit directors. Online reputation monitoring is key for us to get better on what we do.
It's easy to use, especially for me who are not from a direct marketing department.
The support team is very helpful and most issues or questions are resolved almost the same day.
The graphs and reports produced are sophisticated and provide the user the flexibility to analyze huge volumes of mentions with minimum effort. My first need was to get insights on our main stores to give feedback/improvements from a customer point of view to the Business Unit directors. Online reputation monitoring is key for us to get better on what we do.
It's easy to use, especially for me who are not from a direct marketing department.
The support team is very helpful and most issues or questions are resolved almost the same day.
What do you dislike about the product?
You can do pretty much anything you'd imagine with this system, but sometimes you need support for complex queries if you're not a social listening expert like me.
What problems is the product solving and how is that benefiting you?
We've been using Radarly for:
- Brand image
- Sentiment analysis
- Analyse our competitors' strategies
- Trends on the industry we should have a look to
All of this to make better business decisions like improve our customer relationship, open new offices, target different markets, improve our products and launch new ones (most important for us)
- Brand image
- Sentiment analysis
- Analyse our competitors' strategies
- Trends on the industry we should have a look to
All of this to make better business decisions like improve our customer relationship, open new offices, target different markets, improve our products and launch new ones (most important for us)
Recommendations to others considering the product:
This is an extremely powerful tool so you have to be prepared to put the time in so you can use it effectively and learn your way around it. While it's easy to use there is still a learning curve involved. You need to be prepared for this and if you can allow for the time you'll definitely be able to use this to great effect.
Taking Social Intelligence to New Levels
What do you like best about the product?
Radarly has served our agency very well in the past two years. The tool has allowed us to perform in-depth social media analyses for clients and discover fascinating insights. The user interface is easy to navigate and programming searches can be done easily in-house though we received terrific support from Radarly's client support team. Overall, the program offers a very good value proposition.
What do you dislike about the product?
Radarly is regularly updated which enhances the platform overall. However, we don't hear about this proactively and often discover improvements by delving into the tool. It would be beneficial for Radarly to sent out a short newsletter to its users to update them on new features.
What problems is the product solving and how is that benefiting you?
We conduct deep dives into specific industries, analyze client campaigns, and have conducted media monitoring for elections. We also seek to discover which content resonates and how influencers operate.
Recommendations to others considering the product:
Excellent value for money and great client management support.
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