Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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The most powerful social listening tool in the world
What do you like best about the product?
Radarly is the most extensive, powerful and user-friendly social listening tool I have ever seen and worked with. On top of that, Linkfluence, the editor of Radarly, has a very strong R&D policy, based on cutting edge innovations and, at once, on a user-centric approach, especially business wise.
What do you dislike about the product?
Some of the sections in the tool are useless and customers should be able to design the interface’s look and feel in the way they use it. Maybe a customized design and a set of data viz tools could be actionable too for the end customer.
What problems is the product solving and how is that benefiting you?
Brand performance, campaign KPIs, crisis anticipation and management, trend watching, end users’ consumption habits, and so on.
Benefits: business insights, customers’ insights, cultural and social behavioral trends, trend mining in general, ...
Benefits: business insights, customers’ insights, cultural and social behavioral trends, trend mining in general, ...
M'y review
What do you like best about the product?
Thé tool is userfriendly. Simple and easy to parameter. I recommand it regarding all other tools week-end have
What do you dislike about the product?
Thé interface is sometime à bit longer.
What problems is the product solving and how is that benefiting you?
We can manage easyly thé treat intelligence
Radarly, the companion of the social media manager
What do you like best about the product?
Among all functions: search by keywords and list by engagement of influencers
What do you dislike about the product?
Radarly displays a limited number of influencers but not everyone who posted with the hashtag (only the best influencers)
Listed
Listed
What problems is the product solving and how is that benefiting you?
Radarly is an effective tool for evaluating campaign engagement around pre-defined hashtags, to also list key influencers during the campaign. Necessary to measure the scope of my communication on all social media around the world.
Recommendations to others considering the product:
Radarly is an effective tool for evaluating campaign engagement around pre-defined hashtags, to also list key influencers during the campaign. Necessary to measure the scope of my communication on all social media around the world.
Very well, but difficulty in understanding the reporting
What do you like best about the product?
Be able to find everywhere specific keywords have been mentioned.
What do you dislike about the product?
As mentioned earlier, it's difficult to have reports identical to those we produce on our side.
What problems is the product solving and how is that benefiting you?
I can know in real-time, and on all networks/sites, where the brand or keywords that interest us have been mentioned.
Could be a good tool
What do you like best about the product?
User experience, easy to use, nice graphs.
What do you dislike about the product?
The way the data is collected. I mean I'm using several different tools for my professional work and Radarly is always the one that don't collect the whole social media messages, even if the configuration of the different tools is the same...
The tool is definitively not good for social media real time monitoring
The tool is definitively not good for social media real time monitoring
What problems is the product solving and how is that benefiting you?
Crisis monitoring and social media analytics
simple and intuitive.It gives a details about your perception in social media in just one glance
What do you like best about the product?
My best part is the real time review. And statistics.
What do you dislike about the product?
Define key words because more you details better its precise
What problems is the product solving and how is that benefiting you?
Competitive intelligence, benchmarking and where we are in relation to our conrurrents
Recommendations to others considering the product:
Easy to use you and efficient
Ensure the monitoring of the City of Le Havre and its agglomeration by a team of six people
What do you like best about the product?
When monitoring is handled by a team of 9 people, the main difficulty lies in the ability to find a simple methodology that is easy to apply and common to all. The Radarly tool allows this, facilitated by its ease of use and ergonomics. Simplicity, power, and performance.
What do you dislike about the product?
Radarly is a very responsive tool even though it sometimes encounters minor difficulties in retrieving certain Facebook posts. But the Linkfluence technical team
What problems is the product solving and how is that benefiting you?
We have been experiencing Radarly for over 2 years and we are perfectly satisfied with it. It has notably allowed us to track our social performance during an important event for our city and community: the 500th anniversary of Le Havre.
Its statistical analysis tools, reports, and their analysis are indispensable tools today within our team to adjust our digital strategy, including sponsorship, and allow us to best adjust and editorialize our information and communication materials, creating a real complementarity and transversality between print, web, and social networks.
Its statistical analysis tools, reports, and their analysis are indispensable tools today within our team to adjust our digital strategy, including sponsorship, and allow us to best adjust and editorialize our information and communication materials, creating a real complementarity and transversality between print, web, and social networks.
Recommendations to others considering the product:
oui sans hésitation
Powerful but really not user friendly
What do you like best about the product?
The wide possibilities offered by the tools in terms of impressions, clics, shares etc. and the cluster functions to find relevant cross topics. It's also really useful to compare the visibility of social media channels vs traditional web platforms and different websites accross the world with a wide category of different numbers, I really appreciated this part and we got a lot of positive feedback.
What do you dislike about the product?
The stats for Social media who differ from the metrics used by the platforms. We couldn't find out exactly how these numbers were found and thus we didn't use it for social performance but more to identify what issues were the most discussed. We feel like there should be an improvement on the community performance on social media channel, especially in the part that reports if it's positive or negative feedback
The platform is also quite difficult to master, it's not "user friendly" at all, especially when you need to make new request
The platform is also quite difficult to master, it's not "user friendly" at all, especially when you need to make new request
What problems is the product solving and how is that benefiting you?
E-reputation and crisis situations. We could identify sources and got the full info we needed. We also use it to find the last trends on some topics and find curation topics.
Recommendations to others considering the product:
Need quite a lot of time to understand for the first week, especially to set up the request and to be sure to volume is right. This was problematic at first but fortunately the support was quite helpful. The positive or negative analysis also seems a bit random sometimes, this could be optimised in the future versions. Concerning pricing, it's in the middle of market.
Very good tool to monitor user comments on his services
What do you like best about the product?
User interface
Sources availables
Number of filters available
Possibility to see original messages
Sources availables
Number of filters available
Possibility to see original messages
What do you dislike about the product?
Will be good to get Facebook comments / trustpilots
What problems is the product solving and how is that benefiting you?
Be aware of customers feedback in order to react quickly (update products, inform customer care...)
An intuitive and efficient solution
What do you like best about the product?
What we prefer about the Radarly tool is the significant number of possibilities for using the tool. Whether it's for e-reputation or building effective content, we use the platform almost every day in our activity.
What do you dislike about the product?
We are less fond of the alert settings, which do not allow for enough customization of the volume in our opinion. Constructing queries can quickly become complex to obtain quality information without "noise" on certain keywords.
What problems is the product solving and how is that benefiting you?
Radarly allows us to:
- Monitor our e-reputation as well as that of our doctors
- Create high value-added oriented content
- Do some
- Improve our "patient" online relationships.
- Monitor our e-reputation as well as that of our doctors
- Create high value-added oriented content
- Do some
- Improve our "patient" online relationships.
Recommendations to others considering the product:
Radarly is more intuitive than the other solutions we have been able to experiment with (3). It also offers more possibilities for an affordable price.
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