Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Great experience with Meltwater
What do you like best about the product?
The customer service is impeccable and Ray is always available to help when needed.
What do you dislike about the product?
The new layout can be a little confusing
What problems is the product solving and how is that benefiting you?
We use Meltwater to send out daily Media Clips
Easy to navigate platform
What do you like best about the product?
The media monitoring aspect, in which we set up key words and it pulls all the relevant news articles in, works very well.
What do you dislike about the product?
Every now and again foreign language articles get pulled in, but it doesn't happen very often.
What problems is the product solving and how is that benefiting you?
We are monitoring various subjects/issues/events that impact our organization. We also use it to send out news releases to the relevant journalists/publications.
User Friendly
What do you like best about the product?
I like how the new platform is easy to use (once you've learned how to use it).
What do you dislike about the product?
When creating a news release photo doesn't upload its regular size.
What problems is the product solving and how is that benefiting you?
n/a
Working hard to get it right
What do you like best about the product?
Meltwater customer service is excellent. Our rep is knowledgeable, attentive and quick to respond to questions.
What do you dislike about the product?
I still think the audience reach and sentiment are bogus metrics. I only use reach as a relative reading within our Meltwater history - it seems to have very little relation to what is going on in the real world.
What problems is the product solving and how is that benefiting you?
We have a much better, single-source place to find all relevant coverage for our initiatives. We have been able to curate that information for dissemination to different internal employee groups.
Meltwater became my favorite digital co-worker
What do you like best about the product?
The suite helped automate work and save time in reporting, media monitoring, outreach and more. There was always peace of mind that no important headlines or coverage would be missed.
What do you dislike about the product?
There was nothing specific I dislike about the Meltwater platform. The only addition I would love to see and missed from previous competitors was the ease of looking up a particular outlet's reach or readership. This was not possible with Meltwater.
What problems is the product solving and how is that benefiting you?
Meltwater helps to automate time-consuming aspects of public relations and marketing work. As a one-person department, it always feels like I'm working against the clock. Meltwater saved me time throughout my weeks, making reporting, media monitoring and outreach to much easier.
Recommendations to others considering the product:
The base suite does offer a lot of value and functions, however, having the budget for additional features can add even more value. I did feel like there was some pressure to upgrade our contract with additional software pieces when we first onboarded with the company. While we stuck with the basics, I appreciated always having someone to feature out to with questions.
Great customer service
What do you like best about the product?
The Meltwater team is always quick to respond to any questions or concerns with their service. They are courteous and helpful.
What do you dislike about the product?
Occasionally the search terms we set up don't capture all the stories we'd like to monitor, although most of the time they do.
What problems is the product solving and how is that benefiting you?
Using Meltwater's media monitoring saves us time finding stories that are relevant to our business needs.
Perfect for collecting media coverage
What do you like best about the product?
After keywords are set up, it’s very easy to collect all media coverage mention of every program that we have.
What do you dislike about the product?
There are a lot of premium add-ons that we can’t afford, unfortunately.
What problems is the product solving and how is that benefiting you?
We are a small non-profit, so we need to track every mention of ourselves, as well as build press lists and see all of our mentions in one spot. With Meltwater, we can do that!
Recommendations to others considering the product:
It’s worth it! Once you have everything set up, it’s easy to use and easy to export results.
Helpful information for our organization
What do you like best about the product?
We like seeing what stories get picked up by the media
What do you dislike about the product?
It's a lot of info to sift through to find out what we really want to know
What problems is the product solving and how is that benefiting you?
getting a better understand of what stories are most likely to get covered so we can better target our efforts
Meltwater - Must-have for any global player
What do you like best about the product?
As a small team, Meltwater has been a powerful tool that allows us with a couple clicks of a button to track our media mentions and see PR analytics. My team is especially fond of the daily emails, which allows us to quickly review our daily press. We also have an amazing account rep that we work with. He is always responsive and willing to jump in to help us with any needs we have on our platforms.
What do you dislike about the product?
As an administrator that works with analytics, I wish that I was able to capture all our search terms on one dashboard, instead of being limited to compare 5 search terms or tags at a time. However, I know that Meltwater is working on changing this function.
What problems is the product solving and how is that benefiting you?
With limited staff and resources, Meltwater has been invaluable and allows to monitor our media and social media on a global level. Prior to using Meltwater, we were not able to capture our reach and impact on a national and international level. However, now we are able to create meaningful and comprehensive reports on our campaigns and what it being said about our company across the world.
Positive
What do you like best about the product?
It's very user-friendly and intuitive. Helps us save time in gathering measurement and reporting.
What do you dislike about the product?
Not all social or PR mentions are captured.
What problems is the product solving and how is that benefiting you?
It's helping with social media monitoring, listening and PR reporting.
Recommendations to others considering the product:
N/A
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